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Work From Home Help Desk Team Lead Jobs (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Experience managing a help desk team, implementing IT support workflows, and ensuring Service Level ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Maximus

Help Desk Lead

... the work of other employees and has responsibility for personnel actions including; hiring ... users. - Manage a team of technicians while also coordinating with other functional teams ...

Horizon3.ai

Manager, Global Help Desk

This role will lead the team responsible for delivering day-to-day help desk support, endpoint and ... Must be able to work independently and as part of a team, with a strong sense of ownership and ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Manage and coordinate the activities of the onsite and offshore help desk team. * Serve as an ... Onsite work commitment of 40 hours per week * Onsite support experience in a professional ...

AOGarcia

Work From Home - Enrollment Specialist

... help others, and uphold the highest standards of integrity? Are you passionate about making a ... Join a team dedicated to protecting families and children through financial services, providing ...

AO ASPIRE

Be Seen First

WORK FROM HOME SALES

Mesa, AZ · Remote

$1.0K - $500K/yr

Lead & Inspire: Guide a team of professionals, helping them reach their full potential. * Work ... a desk. * Incentives & Rewards: Earn prizes like Jeep Wranglers and MacBook Pros, plus celebrate ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Manage and coordinate the activities of the onsite and offshore help desk team. * Serve as an ... Onsite work commitment of 40 hours per week * Onsite support experience in a professional ...

AOGarcia

Work From Home - Enrollment Specialist

... help others, and uphold the highest standards of integrity? Are you passionate about making a ... Join a team dedicated to protecting families and children through financial services, providing ...

AOGarcia

Work From Home - Enrollment Specialist

... help others, and uphold the highest standards of integrity? Are you passionate about making a ... Join a team dedicated to protecting families and children through financial services, providing ...

AOGarcia

Work From Home - Enrollment Specialist

... help others, and uphold the highest standards of integrity? Are you passionate about making a ... Join a team dedicated to protecting families and children through financial services, providing ...

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Work From Home Help Desk Team Lead information

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How much do work from home help desk team lead jobs pay per year?

As of Aug 5, 2026, the average yearly pay for work from home help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a work from home help desk team lead?

A Work From Home Help Desk Team Lead oversees a remote team of help desk technicians, ensuring IT support requests are handled efficiently. They manage ticket workflows, provide technical guidance, and assist with troubleshooting complex issues. Additionally, they train team members, monitor performance, and implement best practices to improve service quality. This role requires strong leadership, communication, and problem-solving skills to support remote employees and maintain IT systems effectively.

What are the key skills and qualifications needed to thrive as a work from home help desk team lead?

To thrive as a Work From Home Help Desk Team Lead, candidates typically need strong IT support skills, leadership experience, and a background in troubleshooting hardware and software issues, often supported by a degree in information technology or a related field. Familiarity with ticketing systems (such as Zendesk, ServiceNow, or Jira), remote desktop tools, and industry certifications like CompTIA A+ or ITIL are valuable. Exceptional communication, problem-solving, and conflict resolution skills are crucial for managing both team members and user interactions remotely. These competencies help ensure the team delivers timely, effective tech support and maintains high customer satisfaction in a remote environment.

Can you work a work from home help desk team lead remotely?

A work from home help desk team lead can often perform their duties remotely, managing support teams and resolving technical issues via remote tools and communication platforms. Employers typically require strong technical knowledge, leadership skills, and familiarity with remote collaboration tools to succeed in a remote help desk leadership role.

What are the biggest challenges faced by a work from home help desk team lead and how are they typically managed?

One of the most common challenges for Work From Home Help Desk Team Leads is maintaining effective communication and team cohesion when everyone is working remotely. Leaders must ensure their team members stay engaged, motivated, and aligned on priorities despite geographic separation. This is typically managed through regular virtual meetings, setting clear expectations, utilizing collaboration tools, and fostering a supportive team culture. Additionally, overseeing ticket resolution and managing escalations remotely requires strong organizational skills and proactive problem-solving.

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Work From Home Help Desk Team Lead jobs near you

Help Desk Lead

Booz Allen Hamilton, Inc.

Doral, FL • On-site, Remote

$86K - $198K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

13th of 72 rated business consultants

Job description


Remote Work:
No
Job Number:
R0245925
Location:
Doral,FL,US
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Help Desk Lead
The Opportunity:
Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision, and mentor or supervise employees in both company and technical competencies.
You Have:
  • 5+ years of experience in IT service management
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
  • Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as JIRA and ServiceNow
  • Experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance
  • Ability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments
  • TS/SCI clearance
  • Bachelor's degree

Nice If You Have:
  • Possession of excellent customer service, team leadership, and incident resolution skills
  • Master's degree
  • ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+ Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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