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It Service Delivery Lead Jobs (NOW HIRING)

bekco

IT Service Delivery Manager

Fort Worth, TX · On-site

Lead the overall IT service delivery function (Service Desk), ensuring all IT services are efficiently provided. * Actively promote the standardization of end user computing hardware best practices.

Hirekeyz Inc

Service Delivery Lead

Orlando, FL · On-site

Role: - Service Delivery Lead Location: - Orlando, Florida (Hybrid, 3 days from client office) Job ... W-2/Full Time Job Summary:- We are seeking an IT Service Delivery Leader to play a crucial role in ...

Axos Bank

IT - Service Delivery Manager

San Diego, CA · On-site

$95K - $115K/yr

Lead and mentor a team of IT professionals, including service desk staff and technical support ... Develop and manage the IT service delivery budget, ensuring cost-effectiveness and resource ...

intiGrow

IT Service Delivery Technician

Du Bois, PA

IT Service Delivery Technician I Role Summary: Provide first-level IT support for end users by troubleshooting hardware, software, and network issues, deploying IT equipment, managing user accounts ...

Frida

IT Service Delivery Specialist

Miami, FL

How You Will Make an Impact Frida is looking for an IT Service Delivery Specialist to lead IT service delivery and internal customer engagement. This role acts as the face of IT for internal users ...

INSPYR Solutions

Delivery Lead - IT

Memphis, TN · On-site

$35 - $45/hr

Delivery Lead IT Location: Memphis, TN (on site) Duration: 6+ months, contract Compensation: $35-45 ... Our solutions are tailored to each client and include a wide variety of professional services ...

SoftwareOne

IT Service Delivery Coordinator

Manhattan, NY · Hybrid

$20.75 - $27.50/hr

The role IT Service Delivery Coordinator Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and ...

Sidley

IT Solutions Delivery Lead

Chicago, IL · Hybrid

$107K - $145K/yr

Reporting to the IT Solutions Delivery Manager, the IT Solutions Delivery Lead is pivotal in ... These initiatives encompass core IT services such as Unified Communications, Microsoft platforms ...

Vallen

IT Delivery Lead

Belmont, NC

The IT Delivery Lead is a newly created, enterprise-wide role at the center of a deliberate effort to transform how Vallen's IT organization receives, prioritizes, and delivers work. This is not a ...

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It Service Delivery Lead information

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How much do it service delivery lead jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it service delivery lead in the United States is $38.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $53.37 per hour, depending on experience, location, and employer.

What is the role of a service delivery lead?

A Service Delivery Lead is responsible for managing the delivery of IT services to clients, ensuring service quality, meeting performance targets, and coordinating between technical teams and customers. They oversee service processes, handle escalations, and often utilize frameworks like ITIL to improve service efficiency. Strong communication, leadership, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Lead, and why are they important?

To thrive as an IT Service Delivery Lead, you need expertise in IT service management (ITSM), project coordination, and a strong understanding of business processes, often supported by a degree in information technology or related fields. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications (such as ITIL or PMP) is typically required. Outstanding leadership, problem-solving, and communication skills set top performers apart in this role. These skills ensure seamless IT service delivery, effective team management, and alignment of IT solutions with business objectives.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include senior IT Service Delivery Lead roles, management consultants, specialized project managers, and certain freelance or contract IT professionals with extensive experience and certifications. These roles often require advanced skills, industry certifications, and a strong track record of delivering complex projects or services. Compensation varies based on industry, location, and level of expertise.

What is the role of IT delivery lead?

An IT Service Delivery Lead is responsible for managing the delivery of IT services to ensure they meet organizational standards and client expectations. They coordinate between technical teams and stakeholders, oversee project timelines, and ensure service quality, often utilizing frameworks like ITIL. Strong leadership, communication skills, and knowledge of IT service management tools are essential for this role.

Which job is highest paying in IT field?

In the IT field, roles such as IT Service Delivery Lead typically offer high salaries, especially with extensive experience and certifications like ITIL or PMP. However, executive positions like Chief Information Officer (CIO) or Chief Technology Officer (CTO) generally have the highest compensation, often exceeding six figures annually due to strategic responsibilities and leadership requirements.

What is the difference between It Service Delivery Lead vs It Support Specialist?

AspectIt Service Delivery LeadIt Support Specialist
CredentialsIT certifications (e.g., ITIL, PMP), relevant experienceCompTIA A+, Microsoft Certified, similar certifications
Work EnvironmentManagement, client-facing, project coordinationHelpdesk, technical support, troubleshooting
Employer & IndustryIT service providers, large corporationsIT support firms, internal IT departments
Search & Comparison IntentUnderstanding leadership roles in IT service deliveryTechnical support roles and responsibilities

The main difference is that an It Service Delivery Lead oversees the delivery of IT services, manages teams, and ensures client satisfaction, while an It Support Specialist focuses on providing technical support and troubleshooting issues. The Lead has a broader managerial and strategic role, whereas the Support Specialist is more hands-on with technical tasks.

What does an IT Service Delivery Lead do?

An IT Service Delivery Lead is responsible for overseeing the delivery of IT services to clients or within an organization. They ensure that IT services meet agreed-upon standards, manage service level agreements (SLAs), and coordinate between technical teams and stakeholders. Their role includes monitoring service performance, resolving issues, and implementing improvements to enhance service quality. Effective communication, problem-solving, and project management skills are crucial for success in this position.

What are some common challenges an IT Service Delivery Lead faces when coordinating between technical teams and business stakeholders?

An IT Service Delivery Lead often navigates the challenge of balancing business expectations with technical capabilities, ensuring that stakeholders' needs are clearly communicated to technical teams while managing timelines and resource constraints. They must address potential conflicts between service levels and available resources, all while maintaining high-quality service delivery. Effective communication, prioritization, and stakeholder management are key to overcoming these challenges, as is fostering a collaborative environment where feedback and continuous improvement are encouraged.
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It Service Delivery Lead jobs near you

IT Service Delivery Manager

bekco

Fort Worth, TX • On-site

Other

Posted 29 days ago

Job description

Position Summary:

The IT Service Delivery Manager will be responsible for overseeing the delivery of IT services across the organization through an enterprise Service Desk.  This role will focus on service quality, improving IT support processes, and optimizing IT operations. The role will also serve as the primary leader for end user computing for the organization, ensuring stability and reliability. The high-energy candidate will have extensive experience in managing IT service desk teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.

Responsibilities

  • Lead the overall IT service delivery function (Service Desk), ensuring all IT services are efficiently provided.
  • Actively promote the standardization of end user computing hardware best practices.
  • Develop and manage service delivery practices that align to the organization's goals and customer needs.
  • Ensure the effective delivery of IT services by managing service levels and key performance indicators (KPIs).
  • Monitor IT service performance and ensure that service incidents are minimized and addressed in a timely fashion.
  • Oversee 24x7 operations of the Service Desk, L1 triage and incident management functions
  • Perform lifecycle management of critical incidents, ensuring timely and effective resolution, ensuring RCA and prevention measures are documented.
  • Promote a customer-focused culture within the IT service delivery teams to enhance end-user satisfaction.
  • Deliver ITIL-based service management frameworks, including incident, problem, and change management.
  • Continuously evaluate IT service delivery processes and tools to identify opportunities for improvement.
  • Foster a culture of continuous improvement, encouraging feedback, innovation, and automation.
  • Lead initiatives to streamline operations and reduce service delivery costs without compromising quality.
  • Manage relationships with external service partners and vendors, ensuring they deliver high-quality services.
  • Participate in the negotiations of partner service contracts, ensuring performance to stated SLA targets.
  • Serve as the subject matter expert for IT service delivery discussions with business leaders and key stakeholders.
  • Communicate consistently with IT leadership, providing updates on IT performance metrics, and project progress.
  • Lead, mentor, and coach a team of IT service delivery professionals, fostering a high-performance culture.
  • Set clear goals and expectations for the IT service delivery team, ensuring alignment with business objectives.
  • Provide training, guidance, and professional development opportunities to the team.
  • Conduct regular performance reviews and provide feedback to ensure continuous improvement in team performance.
  • Measure customer satisfaction related to IT services, driving initiatives to improve user experience.

Work Experience Requirements:

  • 10+ years of experience in IT service delivery, IT operations, or a similar leadership role.
  • 8+ years of proven experience with end user computing hardware, including asset management and refresh initiatives.
  • 5+ years of proven experience managing large IT service desk teams and driving service improvements.
  • 5+ years of proven experience with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services.
  • 5+ years of proven experience with vendor management, including managing performance.
  • 3+ years of proven experience using ITSM tools (Jira Service Desk) for incident, problem and change management.
  • Demonstrated understanding of IT operations, including networks, servers, cloud services, and enterprise systems.
  • Excellent leadership, communication, and interpersonal skills, with the ability to lead and motivate teams.
  • Strong problem-solving and decision-making capabilities.
  • Exceptional customer management skills, with a focus on understanding and meeting business needs.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
  • ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher).
  • College degree is required

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