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It Service Delivery Lead Jobs (NOW HIRING)

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Frida

IT Service Delivery Specialist

Miami, FL

How You Will Make an Impact Frida is looking for an IT Service Delivery Specialist to lead IT service delivery and internal customer engagement. This role acts as the face of IT for internal users ...

Kanak Elite Services Inc

IT Delivery Lead II

Detroit, MI · On-site

... IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are ... JOB ROLE: IT DELIVERY LEAD LOCATION: DETROIT, MI - (HYBRID - ONSITE) DURATION: 6 MONTHS+ Engagement ...

PIH Health

Manager, IT Service Delivery

Whittier, CA · On-site

$92K - $153K/yr

The Manager, IT Service Delivery is responsible for overseeing key functions within the IT department that ensure the delivery of high-quality service to end users. Required Skills KSAs Ensure ...

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It Service Delivery Lead information

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How much do it service delivery lead jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it service delivery lead in the United States is $38.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $53.37 per hour, depending on experience, location, and employer.

What is the role of a service delivery lead?

A Service Delivery Lead is responsible for managing and overseeing the delivery of IT services to ensure they meet client requirements and organizational standards. They coordinate between technical teams and clients, monitor service performance, and implement improvements, often utilizing frameworks like ITIL. Strong leadership, communication skills, and knowledge of service management tools are essential for this role.

What is the highest paid delivery job?

For an IT Service Delivery Lead, the highest paid roles typically include senior management positions such as Director of IT Service Delivery or Chief Information Officer, with salaries often exceeding six figures. These roles require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex projects in enterprise environments.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Lead, and why are they important?

To thrive as an IT Service Delivery Lead, you need expertise in IT service management (ITSM), project coordination, and a strong understanding of business processes, often supported by a degree in information technology or related fields. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications (such as ITIL or PMP) is typically required. Outstanding leadership, problem-solving, and communication skills set top performers apart in this role. These skills ensure seamless IT service delivery, effective team management, and alignment of IT solutions with business objectives.

What is the role of IT delivery lead?

An IT Service Delivery Lead is responsible for managing the delivery of IT services to ensure they meet organizational standards and client expectations. They coordinate teams, oversee project timelines, and ensure service quality, often utilizing frameworks like ITIL. Strong communication, leadership skills, and technical knowledge are essential for this role.

What is the difference between It Service Delivery Lead vs It Support Specialist?

AspectIt Service Delivery LeadIt Support Specialist
CredentialsIT certifications (e.g., ITIL, PMP), relevant experienceCompTIA A+, Microsoft Certified, similar certifications
Work EnvironmentManagement, client-facing, project coordinationHelpdesk, technical support, troubleshooting
Employer & IndustryIT service providers, large corporationsIT support firms, internal IT departments
Search & Comparison IntentUnderstanding leadership roles in IT service deliveryTechnical support roles and responsibilities

The main difference is that an It Service Delivery Lead oversees the delivery of IT services, manages teams, and ensures client satisfaction, while an It Support Specialist focuses on providing technical support and troubleshooting issues. The Lead has a broader managerial and strategic role, whereas the Support Specialist is more hands-on with technical tasks.

What is the role of IT service delivery manager?

An IT Service Delivery Manager oversees the planning, implementation, and management of IT services to ensure they meet organizational needs and service level agreements. They coordinate between technical teams and clients, monitor service performance, and implement improvements, often using frameworks like ITIL. Strong leadership, communication skills, and knowledge of IT operations are essential for this role.

What does an IT Service Delivery Lead do?

An IT Service Delivery Lead is responsible for overseeing the delivery of IT services to clients or within an organization. They ensure that IT services meet agreed-upon standards, manage service level agreements (SLAs), and coordinate between technical teams and stakeholders. Their role includes monitoring service performance, resolving issues, and implementing improvements to enhance service quality. Effective communication, problem-solving, and project management skills are crucial for success in this position.

What are some common challenges an IT Service Delivery Lead faces when coordinating between technical teams and business stakeholders?

An IT Service Delivery Lead often navigates the challenge of balancing business expectations with technical capabilities, ensuring that stakeholders' needs are clearly communicated to technical teams while managing timelines and resource constraints. They must address potential conflicts between service levels and available resources, all while maintaining high-quality service delivery. Effective communication, prioritization, and stakeholder management are key to overcoming these challenges, as is fostering a collaborative environment where feedback and continuous improvement are encouraged.
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It Service Delivery Lead jobs near you
Infographic showing various It Service Delivery Lead job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,892 per year, or $38.4 per hour.
IT Service Delivery Lead

IT Service Delivery Lead

Commercial Metals Company

Martinsburg, WV • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Commercial Metals Company rating

7.4

Company rating: 7.4 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

284th of 527 rated manufacturers

Job description

it's what's inside that counts

_______________________________

There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

  • Day 1 Benefits Coverage with low cost Medical, Vision, Dental
  • Day 1 Paid-time Off and Vacation
  • 4.5% Company Match 401(k) plan
  • $500 Annual Company-paid Lifestyle Benefit
  • Competitive Compensation and Bonuses
  • Company-paid Life and Disability Insurance
  • Employee Stock Purchase Plan
  • Training and Advancement Opportunities
Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do
  • Lead daily IT service delivery operations for assigned site(s), ensuring consistent, high-quality support
  • Supervise, mentor, and develop Service Delivery team members, fostering a strong service culture
  • Manage ticketing performance in ServiceNow (or ITSM platform), including SLA compliance, backlog management, and resolution quality
  • Serve as escalation point for complex, high-impact, or business-critical incidents
  • Conduct root cause analysis and implement corrective/preventive actions
  • Oversee IT asset lifecycle management (inventory, procurement, deployment, maintenance, disposal)
  • Coordinate with enterprise IT teams (network, infrastructure, security, cloud) to ensure seamless service delivery
  • Lead or support site-level IT projects (hardware refresh, upgrades, deployments, integrations)
  • Build strong relationships with site leadership to align IT services with operational and strategic needs
  • Support manufacturing systems and operational technology environments (where applicable)
  • Maintain documentation, procedures, and technical standards
  • Ensure adherence to IT policies, cybersecurity standards, and change management processes
  • Drive continuous improvement initiatives and process optimization
  • Participate in on-call rotation and critical incident response
  • Travel up to 15% as required
  • Work effectively in both office and industrial environments
What You'll Need
  • End-user computing support (hardware, operating systems, peripherals)
  • ITSM tools (ServiceNow preferred)
  • Asset & Configuration Management (SACM)
  • Networking fundamentals (TCP/IP, VPN, wireless, routing basics)
  • Microsoft ecosystem (O365, Active Directory, Exchange, DNS/DHCP)
  • Telecom and collaboration platforms
  • Manufacturing/industrial IT systems (preferred)
  • Strong problem-solving and root cause analysis capabilities
  • Ability to prioritize, execute, and drive tasks to completion
  • Excellent communication and stakeholder management skills
  • Proven cross-functional collaboration capability
  • Leadership, coaching, and team development
  • Strong organizational and time management skills
  • Data-driven decision-making and performance reporting
  • 5+ years of IT support or service delivery experience
  • Leadership or team lead experience preferred
  • Experience supporting multi-site environments preferred
Your Education
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Equivalent experience may be considered in lieu of degree

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started.

If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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