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Collection Team Lead Jobs (NOW HIRING)

The Team Lead provides leadership and technical direction to a team of hourly production associates ... The backbone behind our collection of outstanding businesses is a team of dedicated employees who ...

The Team Lead serves as the on-site leader for field operations-responsible for inspection accuracy, data collection, safety adherence, and communication with both internal and client stakeholders.

The Team Lead serves as the on-site leader for field operations-responsible for inspection accuracy, data collection, safety adherence, and communication with both internal and client stakeholders.

The Team Lead serves as the on-site leader for field operations-responsible for inspection accuracy, data collection, safety adherence, and communication with both internal and client stakeholders.

The Team Lead provides leadership and technical direction to a team of hourly production associates ... The backbone behind our collection of outstanding businesses is a team of dedicated employees who ...

The Team Lead serves as the on-site leader for field operations-responsible for inspection accuracy, data collection, safety adherence, and communication with both internal and client stakeholders.

The Team Lead serves as the on-site leader for field operations-responsible for inspection accuracy, data collection, safety adherence, and communication with both internal and client stakeholders.

The Team Lead provides leadership and technical direction to a team of hourly production associates ... The backbone behind our collection of outstanding businesses is a team of dedicated employees who ...

Team Lead

Rosendale, NY · On-site

$21.50 - $24/hr

TEAM LEAD RESPONSIBILITY Must be able to lead and motivate a shift of several staff members to ... Ensure all data collection is documented before the end of shift. Must adhere to the agency ...

Team Lead

Saugerties, NY · On-site

$21.50 - $24/hr

TEAM LEAD RESPONSIBILITY Must be able to lead and motivate a shift of several staff members to ... Ensure all data collection is documented before the end of shift. Must adhere to the agency ...

Front Desk Team Lead

Lafayette, LA

$15.25 - $20.25/hr

The Team Lead serves as a resource for front desk staff, supports training and development, and ... Ensure accurate collection of copays, deductibles, and outstanding balances * Maintain compliance ...

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Collection Team Lead information

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$84.5K

$95K

$103.5K

How much do collection team lead jobs pay per year?

As of May 28, 2026, the average yearly pay for collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Team Lead, and why are they important?

To thrive as a Collection Team Lead, you need strong knowledge of debt collection practices, leadership experience, and often a background in finance or business administration. Familiarity with collection management software, CRM systems, and relevant certifications such as ACA International’s Professional Collection Specialist can be highly beneficial. Excellent communication, conflict resolution, and motivational skills help you manage both team performance and challenging debtor interactions. These competencies ensure effective collection strategies, regulatory compliance, and high-performing teams in achieving organizational targets.

What are typical challenges a Collection Team Lead faces when managing a team in a high-volume environment?

As a Collection Team Lead in a high-volume environment, you'll often encounter challenges such as balancing team performance metrics with maintaining high-quality customer interactions. Managing and motivating your team to meet targets, while effectively handling escalated accounts and resolving disputes, is crucial. You'll also need to ensure compliance with legal regulations and company policies, and help your team adapt to evolving collection strategies or technology. Strong communication and coaching skills are essential for overcoming these challenges and fostering a collaborative, results-oriented team.

What are Collection Team Leads?

Collection Team Leads are professionals responsible for supervising and guiding a team of collection agents within an organization. Their main role is to ensure that overdue accounts are followed up on and collected efficiently, while maintaining compliance with company policies and legal regulations. They monitor team performance, provide training, handle escalated cases, and develop strategies to improve collection rates. By leading their team effectively, they help minimize financial losses and maintain good customer relationships.

What is the difference between Collection Team Lead vs Collection Specialist?

AspectCollection Team LeadCollection Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collectionsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentSupervisory role overseeing team activities in call centers or finance officesPerforming collections calls and follow-ups independently or in small teams
Employer & Industry UsageUsed in banking, finance, healthcare, and utility companiesCommonly employed in similar industries for debt recovery
Search & Comparison IntentPeople looking for leadership or supervisory roles in collectionsIndividuals seeking entry-level or specialist collection roles

The Collection Team Lead typically supervises collection staff, manages team performance, and ensures collection goals are met. In contrast, the Collection Specialist focuses on executing collection activities, contacting debtors, and recovering owed funds. Both roles require knowledge of debt collection procedures, but the Team Lead has additional responsibilities in team management and strategy implementation.

More about Collection Team Lead jobs
Who are the top companies hiring for Collection Team Lead jobs? The top employers for Collection Team Lead jobs are:
What states have the most Collection Team Lead jobs? States with the most job openings for Collection Team Lead jobs include:
What are popular job titles related to Collection Team Lead jobs? For Collection Team Lead jobs, the most frequently searched job titles are:
Infographic showing various Collection Team Lead job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 3% Part Time, 3% Temporary, and 12% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $95,000 per year, or $45.7 per hour.
Team Lead

Team Lead

Dover Corporation

South Chesterfield, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Dover Corporation rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz


Job description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

What we are looking for: 

The Team Lead provides leadership and technical direction to a team of hourly production associates, ensuring that team members are working safely and productively, and meeting defined production and quality metrics. Team Leads lead by example, act proactively to ensure smooth team operations, and ensure effective collaboration within the team. 

Essential Competencies:  

  • Provide leadership and assist in job set-up. 

  • Direct daily activities in the work area to ensure daily production goals are met. 

  • Training and coaching of associates to include manufacturing practices, quality practices, and safety procedures. 

  • Identify parts and part descriptions using work order information. 

  • Identify proper hand tools to be used in forming crates. 

  • Communication of job status between shifts and continuation of work in progress. 

  • Coordinate with supervisor for associate vacation requests. 

  • Hold safety meetings monthly. 

  • Perform appropriate preventive maintenance on equipment and tooling. 

  • Maintain a clean, safe, and order work area. 

  • Understand procedure for ordering metal, location of parts, and contacts for order notification. 

  • Sets the example for proper use of all safety equipment and apparel. 

  • Have a working understanding of all basic safety procedures. 

  • Understand emergency evacuation procedures. 

  • Understanding of all attendance and human resource policies.  

  • Other duties as assigned. 

Minimum Quantifiable Competencies: 

  • HS Diploma/GED 

  • 4 years of relevant experience  

  • Strong communication and organizational skills. 
     

Preferred Competencies: 

  • Previous supervisory experience preferred. 

Strengths needed for this role:   

  • Customer Focus – builds and delivers solutions that meet customer expectations 

  • Manage Complexity – asks the right questions, evaluates  

  • Decision Quality – makes sound decisions, good judgement 

  • Action Oriented – readily takes action, displays can-do attitude 

  • Directs Work – Delegates and distributes assignments and monitors progress 

  • Plans and Aligns – sets objectives to align with broader organizational goals.  

  • Optimizes Work Processes – Seeks ways to identify, create and improve processes 

  • Ensures Accountability – accepts additional responsibilities 

  • Drives Results – pushes self and helps others achieve goals 

  • Collaborates – gains trust and support of others 

  • Interpersonal Savvy – Acts with diplomacy and tact, builds constructive relationships 

  • Drives Engagement – invites feedback and shares ownership, respects others 

  • Communicates Effectively – Attentively listens to others, provides timely and helpful information to others 

  • Self-Development – shows personal commitment and takes action to continuously improve 

Essential Physical/Environmental Requirements: 

  • May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting or kneeling. 

  • Must be able to lift with or without mechanical aids on a recurring basis (up to 50 lbs) 

  • Work is performed within a production environment, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.  

How We Define Our Values and Why You Should Join Our Team: 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. 

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company. 

  • Collaborative Entrepreneurial Spirit  

  • Winning Through Customers 

  • Respects and Values People 

  • Expectations for Results  

  • High Ethical Standards, Openness, and Trust  

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. 

Work Arrangement : Onsite

Pay Range: -  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include:  a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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