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Collection Team Lead Jobs (NOW HIRING)

CapTech Consulting

GRC Team Lead

The Information Security GRC Team Lead leads CapTech's Governance, Risk, and Compliance (GRC ... collection end to end. * Develop, maintain, and enforce the information security policy suite ...

CapTech Consulting

GRC Team Lead

Richmond, VA · On-site +1

The Information Security GRC Team Lead leads CapTech's Governance, Risk, and Compliance (GRC ... collection end to end. * Develop, maintain, and enforce the information security policy suite ...

CapTech Consulting

GRC Team Lead

Richmond, VA · On-site

The Information Security GRC Team Lead leads CapTech's Governance, Risk, and Compliance (GRC ... collection end to end. * Develop, maintain, and enforce the information security policy suite ...

CapTech Consulting

GRC Team Lead

Richmond, VA · On-site

The Information Security GRC Team Lead leads CapTech's Governance, Risk, and Compliance (GRC ... collection end to end. * Develop, maintain, and enforce the information security policy suite ...

UHS

TEAM LEAD-APPEALS

Las Vegas, NV · On-site

$25.85 - $38.77/hr

The Team Lead is responsible for performing collection activities related to follow-up and account resolution. This role reviews patient account aging reports to identify inconsistencies, and ...

Peraton

CMG Team Lead

Washington, DC

Responsibilities As Senior China Intelligence Team Lead, the candidate will be responsible for the ... collection contracts and production requirements * Expert-level familiarity with ICD 203/206 ...

Peraton

NCMI Team Lead

Washington, DC

Responsibilities As Senior Medical Intelligence Team Lead, the candidate will be responsible for ... collection contracts and production requirements * Expert-level familiarity with ICD 203/206 ...

Peraton

CMG Team Lead

Washington, DC · On-site

$146K - $234K/yr

Responsibilities As Senior China Intelligence Team Lead, the candidate will be responsible for the ... collection contracts and production requirements * Expert-level familiarity with ICD 203/206 ...

Peraton

CMG Team Lead

Washington, DC · On-site

Responsibilities As Senior China Intelligence Team Lead, the candidate will be responsible for the ... collection contracts and production requirements * Expert-level familiarity with ICD 203/206 ...

Peraton

NCMI Team Lead

Washington, DC · On-site

Responsibilities As Senior Medical Intelligence Team Lead, the candidate will be responsible for ... collection contracts and production requirements * Expert-level familiarity with ICD 203/206 ...

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Collection Team Lead information

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$84.5K

$95K

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How much do collection team lead jobs pay per year?

As of Aug 6, 2026, the average yearly pay for collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What challenges does a collection team lead face when managing a team in a high-volume environment?

As a Collection Team Lead in a high-volume environment, you'll often encounter challenges such as balancing team performance metrics with maintaining high-quality customer interactions. Managing and motivating your team to meet targets, while effectively handling escalated accounts and resolving disputes, is crucial. You'll also need to ensure compliance with legal regulations and company policies, and help your team adapt to evolving collection strategies or technology. Strong communication and coaching skills are essential for overcoming these challenges and fostering a collaborative, results-oriented team.

What skills and qualifications are needed to be a collection team lead?

To thrive as a Collection Team Lead, you need strong knowledge of debt collection practices, leadership experience, and often a background in finance or business administration. Familiarity with collection management software, CRM systems, and relevant certifications such as ACA International’s Professional Collection Specialist can be highly beneficial. Excellent communication, conflict resolution, and motivational skills help you manage both team performance and challenging debtor interactions. These competencies ensure effective collection strategies, regulatory compliance, and high-performing teams in achieving organizational targets.

What is a collection team lead?

Collection Team Leads are professionals responsible for supervising and guiding a team of collection agents within an organization. Their main role is to ensure that overdue accounts are followed up on and collected efficiently, while maintaining compliance with company policies and legal regulations. They monitor team performance, provide training, handle escalated cases, and develop strategies to improve collection rates. By leading their team effectively, they help minimize financial losses and maintain good customer relationships.

What is the difference between Collection Team Lead vs Collection Specialist?

AspectCollection Team LeadCollection Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collectionsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentSupervisory role overseeing team activities in call centers or finance officesPerforming collections calls and follow-ups independently or in small teams
Employer & Industry UsageUsed in banking, finance, healthcare, and utility companiesCommonly employed in similar industries for debt recovery
Search & Comparison IntentPeople looking for leadership or supervisory roles in collectionsIndividuals seeking entry-level or specialist collection roles

The Collection Team Lead typically supervises collection staff, manages team performance, and ensures collection goals are met. In contrast, the Collection Specialist focuses on executing collection activities, contacting debtors, and recovering owed funds. Both roles require knowledge of debt collection procedures, but the Team Lead has additional responsibilities in team management and strategy implementation.

More about Collection Team Lead jobs
Who are the top companies hiring for Collection Team Lead jobs? The top employers for Collection Team Lead jobs are:
What states have the most Collection Team Lead jobs? States with the most job openings for Collection Team Lead jobs include:
What job categories do people searching Collection Team Lead jobs look for? The top searched job categories for Collection Team Lead jobs are:
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Collection Team Lead jobs near you
Infographic showing various Collection Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $95,000 per year, or $45.7 per hour.

GRC Team Lead

CapTech Consulting

Remote

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

Company Description
CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. At CapTech, we're passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.
Job Description
The Information Security GRC Team Lead leads CapTech's Governance, Risk, and Compliance (GRC) function, helping set the strategy and owning the execution, and continuous improvement of the programs that keep CapTech and our clients secure and compliant. This is a hands-on leadership role: you will lead and mentor a GRC analyst while remaining personally engaged in the work, running assessments, engineering automation, and setting technical direction.
You will own CapTech's compliance posture across SOC 2, NIST 800-53, and NIST AI RMF, along with applicable privacy regulations; mature our third-party risk management program; modernize the GRC function through automation and GRC engineering; and establish the governance practices that allow CapTech to adopt AI safely. This position reports to the Head of Information Security and operates with a high degree of autonomy to make decisions and set direction with minimal oversight.
Key Responsibilities:
Leadership & Team Management
  • Lead, mentor, and develop a GRC analyst, setting priorities, coaching for growth, and serving as the escalation point for complex risk and compliance matters.
  • Operate as a player-coach: remain hands-on in assessments, engineering, and analysis while coordinating the team's day-to-day execution and quality.
  • Help set the strategic direction and roadmap for the GRC program, driving initiatives to completion and making decisions independently with minimal oversight.
  • Define goals, metrics, and quality standards for the team; provide input into performance reviews and team goals; and participate in hiring, onboarding, and career development.
  • Report on risk and compliance posture to executive leadership, translating technical risk into business terms for non-technical stakeholders.
Governance, Risk & Compliance
  • Own and mature CapTech's compliance programs across SOC 2, NIST 800-53, and NIST AI RMF, ensuring controls are well-designed, operating effectively, and continuously monitored.
  • Extend the compliance program to applicable privacy and regulatory obligations, including HIPAA and GDPR/CCPA, as driven by CapTech's client base.
  • Lead internal control assessments, gap analyses, and audit-readiness activities; manage external audits and coordinate evidence collection end to end.
  • Develop, maintain, and enforce the information security policy suite, partnering with policy owners to keep documentation current and aligned to controls.
  • Identify, assess, and prioritize information security risks; drive remediation to closure against SLAs, negotiating compensating controls with stakeholders where appropriate.
Third-Party Risk Management
  • Own and enhance the Third-Party Risk Management (TPRM) framework, policy, process, and supporting technology in alignment with SOC 2 requirements.
  • Oversee technical risk evaluations and due diligence of third-party vendors, tools, and services, and recommend actions to strengthen vendor security posture.
  • Lead responses to inbound client and partner security questionnaires, and support business development and contract-negotiation teams to ensure security terms align with RFPs and agreed contracts.
GRC Engineering & Automation
  • Own and administer CapTech's GRC / compliance-automation platform, driving continuous control monitoring and automated evidence collection.
  • Design and build workflow automations and integrations across security, IT, and compliance tooling to reduce manual effort, improve data quality, and accelerate audit readiness.
  • Instrument GRC metrics, dashboards, and reporting so that control health and risk posture are continuously visible to stakeholders.
AI Governance & AI-Enabled GRC
  • Establish and run CapTech's AI governance program (covering AI-use policy, model/tool inventory, and risk assessment), aligned to recognized frameworks such as the NIST AI Risk Management Framework and ISO/IEC 42001.
  • Assess and govern the risk of AI tools and AI-enabled vendors, integrating AI risk into the existing TPRM and control frameworks.
  • Leverage AI responsibly to accelerate GRC work, using large language models to draft and maintain policies, cross-walk controls across frameworks, and analyze and respond to security questionnaires.
  • Build AI-enabled automations and agents to streamline GRC tasks such as evidence review, risk triage, and reporting.
  • Serve as a subject-matter advisor on AI risk and secure AI adoption for CapTech.
Security Awareness & Reporting
  • Own the security awareness and training program, including selection, delivery, and new-hire training aligned to company policy.
  • Produce technical and executive-level reporting on the effectiveness of the information security and compliance program.
Qualifications
Basic Qualifications
  • 6+ years of experience in Information Security, Governance/Risk/Compliance, IT Audit, or a related field, including prior experience leading or mentoring team members or driving major security and compliance initiatives.
  • Working understanding of SOC 2, NIST 800-53, and NIST AI RMF or similar frameworks required.
  • One or more of the following certifications, or an agreed certification to be attained within an agreed timeframe: ISACA Certified in Risk and Information Systems Control (CRISC) or ISACA Certified Information Security Manager (CISM).
  • Demonstrated ability to communicate technical risk in non-technical terms to executives and business stakeholders.
  • Strong problem-solving, analytical, and critical-thinking skills, with the proven ability to set direction and make decisions independently.
Preferred Qualifications
  • Additional certifications such as Certified Information Systems Auditor (CISA), Certified in Governance, Risk and Compliance (CGRC), or equivalent risk/audit/compliance credentials.
  • Hands-on experience owning or administering a GRC / compliance-automation platforms
  • Experience automating GRC workflows through scripting or integration tooling (e.g., Python, PowerShell, APIs, or iPaaS / no-code automation platforms).
  • Experience establishing or operating an AI governance program, with familiarity in the NIST AI RMF and ISO/IEC 42001.
  • Experience with privacy and regulatory frameworks such as HIPAA and GDPR/CCPA.
  • Prior experience in a consulting environment or supporting Fortune 100 and other regulated clients.
  • Prior experience with vendor management and third-party risk assessments.
  • Strong knowledge of the Microsoft Office suite of tools.
Additional Information
We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous time off, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs.
  • Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
  • Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
  • Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
  • Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
  • Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
  • Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
  • 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness - each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.
At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

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