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Collections Supervisor Jobs in Virginia (NOW HIRING)

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Work closely with Credit Supervisor in utilizing our 3rd party collection agency * Maintain ... Minimum of 1 year of credit and collections experience highly preferred. * Minimum of 1 year of ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Work closely with Credit Supervisor in utilizing our 3rd party collection agency * Maintain ... Minimum of 1 year of credit and collections experience highly preferred. * Minimum of 1 year of ...

NC SECU

Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor * Demonstrated ...

PeopleShare

Collections Specialist

Richmond, VA

$22 - $26/hr

Collections Specialist Details: * Schedule: Monday-Friday | 9:00 AM - 6:00 PM | 1 Saturday per month required * Pay Rate: $22-$26/hour * Contract-to-Hire Opportunity Collections Specialist ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Virginia

Collections Supervisor information

See Virginia salary details

$30.7K

$58.2K

$108.1K

How much do collections supervisor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for collections supervisor in Virginia is $58,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $64,900.00 per year, depending on experience, location, and employer.

What does a collections supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a collections supervisor?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a collections supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are the most commonly searched types of Collections Supervisor jobs in Virginia? The most popular types of Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in Virginia? For Collections Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Virginia look for? The top searched job categories for Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in VA? For Collections Supervisor jobs in VA, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $58,218 per year, or $28 per hour.

Collections Representative

Waste Connections Inc

Norfolk, VA • On-site

$23 - $25/hr

Full-time

Re-posted 15 days ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

29th of 90 rated recycling and waste

Job description

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.

Pay rate: $23 - $25

JOB DUTIES:

  • Making outbound calls and sending emails daily on delinquent accounts

  • Managing automated calls and emails

  • Working closely with various departments to reach monthly collection goals

  • Handle difficult customers and escalated calls

  • Work closely with Credit Supervisor in utilizing our 3rd party collection agency

  • Maintain accurate notes in customer accounts

  • Provide assistance with on line payments

  • Provide customers recap of accounts for billing disputes

  • Reporting results to management and escalating problem accounts

REQUIREMENTS:

  • Minimum of 1 year of credit and collections experience highly preferred.

  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.

  • Strong computer skills to include Microsoft Excel and Word experience.

  • Strong verbal and written communication skills.

  • Ability to speak a second language is a plus!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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