ZipRecruiter

Log In

1

Collections Supervisor Jobs in Virginia (NOW HIRING)

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Work closely with Credit Supervisor in utilizing our 3rd party collection agency * Maintain ... Minimum of 1 year of credit and collections experience highly preferred. * Minimum of 1 year of ...

NC SECU

Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor * Demonstrated ...

State of Virginia

Collections Assistant

Williamsburg, VA · On-site

$42K/yr

Collections Assistant Apply now Job no: 5106843 Work type: Full-Time (Salaried) Location: Williamsburg, Virginia Categories: Educational and Media Services Title: Collections Assistant State Role ...

AIR Control Concepts

Collections Specialist

Norfolk, VA · On-site

$55K - $65K/yr

Collections Specialist (Collections 80% / Accounts Receivable 20%) Job Location : Norfolk VA or Remote FLSA Status : Exempt Salary Range: $55-65k About: AIR Control Concepts is more than just a ...

Zayo Group, LLC

Credit & Collections Analyst

Ashburn, VA · On-site

$20.48 - $31.49/hr

The position reports to the Supervisor of Credit and Collections. Job Responsibilities • Responsible for collection activities of the assigned portfolio, including but not limited to ensuring ...

AIR Control Concepts

Collections Specialist

Norfolk, VA · On-site

$55K - $65K/yr

Collections Specialist ( Collections 80% / Accounts Receivable 20%) Job Location : Norfolk VA or Remote FLSA Status : Exempt Salary Range: $55-65k About: AIR Control Concepts is more than just a ...

Langley

Collections Representative

Newport News, VA · On-site

$17.64 - $21.78/hr

As a Collections Representative you'll receive competitive hourly pay plus the opportunity to earn a monthly performance incentive - up to approximately 18% of your base earnings - calculated ...

next page

Showing results 1-20

All JobsCollections Supervisor JobsCollections Supervisor Jobs in Virginia

Collections Supervisor information

See Virginia salary details

$30.7K

$58.2K

$108.1K

How much do collections supervisor jobs pay per year?

As of Jul 17, 2026, the average yearly pay for collections supervisor in Virginia is $58,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $64,900.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are the most commonly searched types of Collections Supervisor jobs in Virginia? The most popular types of Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in Virginia? For Collections Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Virginia look for? The top searched job categories for Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in VA? For Collections Supervisor jobs in VA, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,218 per year, or $28 per hour.
Accounts Receivable Collections Supervisor

Accounts Receivable Collections Supervisor

Douron

Ashland, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

POSITION SUMMARY
Under the guidance of the Controller, the Accounts Receivable Collections Supervisor is responsible for leading the accounts receivable collections team to ensure timely collection of outstanding customer balances while maintaining positive customer relationships. This role oversees collection activities, monitors team performance, develops collection strategies, resolves complex account issues, and ensures compliance with company policies and financial regulations. Ensuring correct application of customers payments.
POSITION EXPECTATIONS
  • Supervise, coach, and develop the AR team.
  • Monitor daily collection activities and ensure collection goals are achieved.
  • Review aging reports and prioritizing delinquent accounts and provide reports to Controller.
  • Develop and implement effective collection strategies to reduce outstanding receivables.
  • Handle escalated collection issues and negotiate payment arrangements with customers.
  • Collaborate with Sales, Customer Service and Finance to resolve billing disputes.
  • Ensure accurate documentation of collection efforts in ERP or accounting system.
  • Monitor team productivity - collection effectiveness, and aging trends.
  • Recommend accounts for credit holds, write-offs, or legal action when appropriate.
  • Ensure compliance with company policies, accounting standards, and applicable regulations.
  • Assist with month-end close activities related to accounts receivables.
  • Identify opportunities to improve AR department and collection process and automation.
  • Oversee all routine department activities, such as daily processing & posting of customer payments.
  • Conduct credit checks for new or infrequent customers.
  • Maintains a working relationship with customers, reconciling any discrepancies that arise.
  • Assist various team members and departments with invoice discrepancies.
  • Ability to motivate team members to ensure deadlines are met.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
  • Overseeing the Accounts Receivable team.
  • Annual performance reviews of team members.
  • Hiring, training, and evaluation of Accounts Receivable employees.
  • Directing assigned tasks.
  • Timecard and PTO approval per pay period.

MINIMUM QUALIFICATIONS & SKILLS
Education, Certifications and /or Licenses:
Bachelor's degree in accounting, Finance, Business Administration, or related field preferred but not required or 3 - 5+ years' work experience in the same role.
Experience:
  • Prior supervisory/managerial experience.
  • 3-5+ years of Accounts Receivables or Collections experience.
  • 1-3+ years Supervisory or team leadership experience preferred.
  • Strong understanding of credit and collections principles.
  • Experience with ERP systems or similar.
  • Proficiency in Microsoft Excel and Microsoft Office Suite.
  • Knowledge of accounting principles and financial reporting.

Knowledge/Skills:
  • Strong leadership and team management skills.
  • Customer relationship management.
  • Negotiation and conflict resolution.
  • Analytical thinking and problem-solving skills.
  • Excellent verbal and written communication.
  • Time management and organizational skills.
  • Attention to detail.
  • Ability to work in a fast-paced environment.
  • Process improvement mindset.
  • Exceptional knowledge of the accounts receivable process.
  • Maintain a high level of integrity and trust.
  • Excellent organizational skills and attention to detail.
  • Proficient PC skills using MS Office and other computer programs.
  • Excellent presentation, listening, verbal, and written communication skills.
  • Able to work independently and/or collaboratively within a team - willing to roll up your sleeves and help the team get work done.
  • Manage and organize time to meet objectives and deadlines.
  • Live and lead by TSR's values and serves as an example of the best we want to see in our team.
  • Able to interact professionally with customers, vendor partners, sales team and fellow employees.
  • Highly motivated to learn and grow - self-directed and proactive.
  • Reliable and responsive.
  • Demonstrate honesty, integrity, and conscientiousness - care about doing the right thing, not the easy thing.
  • Possess a positive attitude.
  • Innovative mindset - demonstrate flexibility and problem-solving skills when met with challenges.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate may be required to do the following:
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Moving about to accomplish tasks or moving from one worksite to another.
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands and/or fingers.

WORKING CONDITIONS AND ENVIRONMENT
While performing the duties of this job, the associate regularly works in a typical business office environment.
About the Company
The Supply Room a division of TSRC, Inc., is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the region's largest independent office supply dealer with seventeen locations in Colorado, Virginia and Maryland. A family-owned and operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.
Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.
TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.
TSRC, Inc. maintains a drug free workplace.

Apply