Description Citizen's Collection and Recovery organizations is recognized for their winning culture ... Debt Manager (primary), Debt Next (recovery placement oversight and associated data exchanges ...
New
Description Citizen's Collection and Recovery organizations is recognized for their winning culture ... Debt Manager (primary), Debt Next (recovery placement oversight and associated data exchanges ...
New
Description Citizen's Collection and Recovery organizations is recognized for their winning culture ... Debt Manager (primary), Debt Next (recovery placement oversight and associated data exchanges ...
New
Description Citizen's Collection and Recovery organizations is recognized for their winning culture ... Debt Manager (primary), Debt Next (recovery placement oversight and associated data exchanges ...
New
Description Citizen's Collection and Recovery organizations is recognized for their winning culture ... Debt Manager (primary), Debt Next (recovery placement oversight and associated data exchanges ...
New
Knowledge of debt collection laws to include the FDCPA. * Work assigned accounts to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
Knowledge of debt collection laws to include the FDCPA. * Work assigned accounts to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
Norfolk, VA · On-site
$18 - $20/hr
Knowledge of debt collection laws to include the FDCPA. * Work assigned accounts to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
Norfolk, VA · On-site
$18 - $20/hr
Knowledge of debt collection laws to include the FDCPA. * Work assigned accounts to develop ... Proven time management and organization skills a must. * Experience negotiating in a collections ...
Herndon, VA · On-site
$52/hr
Key Responsibilities -Manage delinquent loan accounts, collect pastdue payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Herndon, VA · On-site
$52/hr
Key Responsibilities -Manage delinquent loan accounts, collect pastdue payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Key Responsibilities -Manage delinquent loan accounts, collect pastdue payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Key Responsibilities -Manage delinquent loan accounts, collect pastdue payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Herndon, VA · On-site
$16.75 - $21.75/hr
Key Responsibilities -Manage delinquent loan accounts, collect past-due payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Herndon, VA · On-site
$16.75 - $21.75/hr
Key Responsibilities -Manage delinquent loan accounts, collect past-due payments, and coordinate ... and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit ...
Fairfax, VA · On-site
$50K/yr
Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account ... Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time ...
Fairfax, VA · On-site
$50K/yr
Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account ... Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time ...
Chantilly, VA · Remote
$160K - $200K/yr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end‑to‑end ground enterprise capabilities, ensuring ...
Chantilly, VA · Remote
$160K - $200K/yr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end‑to‑end ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
$57 - $73.75/hr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end-to-end ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
$57 - $73.75/hr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end-to-end ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for endtoend ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for endtoend ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
$160K - $200K/yr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end-to-end ground enterprise capabilities, ensuring ...
Chantilly, VA · On-site
$160K - $200K/yr
Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ... Advise government managers responsible for end-to-end ground enterprise capabilities, ensuring ...
Tysons Corner, VA · On-site
$125K - $145K/yr
... Debt Collection Practices Act compliance, district court, and post-judgment enforcement • Strong analytical skills. • Strong written and oral communication skills • Legal project management ...
Quick apply
Tysons Corner, VA · On-site
$125K - $145K/yr
... Debt Collection Practices Act compliance, district court, and post-judgment enforcement • Strong analytical skills. • Strong written and oral communication skills • Legal project management ...
Tysons Corner, VA · On-site
$125K - $145K/yr
... Debt Collection Practices Act compliance, district court, and post-judgment enforcement • Strong analytical skills. • Strong written and oral communication skills • Legal project management ...
Quick apply
Tysons Corner, VA · On-site
$125K - $145K/yr
... Debt Collection Practices Act compliance, district court, and post-judgment enforcement • Strong analytical skills. • Strong written and oral communication skills • Legal project management ...
Chantilly, VA · On-site
Manage accounting operations, including debt collection, payments, banking, and payroll * Reconcile general ledger accounts, bank accounts, and financial statements * Review and process corrective ...
Chantilly, VA · On-site
Manage accounting operations, including debt collection, payments, banking, and payroll * Reconcile general ledger accounts, bank accounts, and financial statements * Review and process corrective ...
... management, staff and customers in the office of assignment. • Prepare accountings for certification in support of the USG agency's services such as debt collection, vendor payments, accounting ...
... management, staff and customers in the office of assignment. • Prepare accountings for certification in support of the USG agency's services such as debt collection, vendor payments, accounting ...
Manage accounting operations, including debt collection, payments, banking, and payroll * Reconcile general ledger accounts, bank accounts, and financial statements * Review and process corrective ...
Manage accounting operations, including debt collection, payments, banking, and payroll * Reconcile general ledger accounts, bank accounts, and financial statements * Review and process corrective ...
Fairfax, VA · On-site
$54K - $86K/yr
Managing DMV closeout procedures, including daily reconciliation of DMV transactions and uploading ... debtor liens in accordance with established collection procedures and legal requirements. The ...
Fairfax, VA · On-site
$54K - $86K/yr
Managing DMV closeout procedures, including daily reconciliation of DMV transactions and uploading ... debtor liens in accordance with established collection procedures and legal requirements. The ...
Chantilly, VA · On-site
... management, staff and customers in the office of assignment. Prepare accountings for certification in support of the USG agency's services such as debt collection, vendor payments, accounting ...
Chantilly, VA · On-site
... management, staff and customers in the office of assignment. Prepare accountings for certification in support of the USG agency's services such as debt collection, vendor payments, accounting ...
... Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA) and ... Excellent organizational and time-management skills including the ability to successfully ...
... Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA) and ... Excellent organizational and time-management skills including the ability to successfully ...
$7.15 - $9.77
5% of jobs
$9.77 - $12.39
0% of jobs
$12.39 - $15.01
5% of jobs
$15.01 - $17.64
13% of jobs
$17.84 is the 25th percentile. Wages below this are outliers.
$17.64 - $20.26
24% of jobs
The median wage is $20.69 / hr.
$20.26 - $22.88
16% of jobs
$22.88 - $25.50
8% of jobs
$26.72 is the 75th percentile. Wages above this are outliers.
$25.50 - $28.12
7% of jobs
$28.12 - $30.74
6% of jobs
$30.74 - $33.37
5% of jobs
$33.37 - $35.99
9% of jobs
$7
$22
$35
| Aspect | Debt Collection Manager | Debt Collector |
|---|---|---|
| Responsibilities | Oversees collection teams, develops strategies, manages accounts, and ensures compliance | Contacts debtors, negotiates payments, and follows up on overdue accounts |
| Required Credentials | High school diploma or equivalent; experience in collections; sometimes certifications in debt management | High school diploma or equivalent; on-the-job training |
| Work Environment | Office setting, supervisory role, team management | Field or office, direct debtor contact |
| Industry Usage | Used in financial services, collections agencies, and corporate finance | Commonly employed in collections agencies and debt recovery firms |
The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

Glen Allen, VA • On-site
Other
Medical, Dental, Vision, Retirement, PTO
Posted 2 days ago
Description
Citizen's Collection and Recovery organizations is recognized for their winning culture. The fast-paced environment empowers you to drive meaningful change. If you enjoy problem-solving and making impactful improvements, and want both autonomy and support to enhance collections, recovery strategies, and the company's financial results, this opportunity may be right for you.
We are looking for a high-achieving, innovative manager to take ownership of and advance the vision, strategy, and execution for Debt Manager, our central platform for Collections, Recovery, and financial transactions. This position also includes oversight of Debt Next and recovery placements, ensuring our entire collections and recovery system remains efficient, well-controlled, and user-friendly. Additionally, the position is responsible for managing the collections and recovery production support environment, ensuring all inbound, outbound, and scheduled control functions are completed before operations begin each day.
This leader will drive a clear future-state vision of what a modern collections ecosystem should look like, translate that vision into a roadmap, and deliver measurable improvements that streamline the experience for both customers and end users (collectors, recovery teams, and operations partners). You will lead a team of 6-7 direct reports, develop talent, manage cross-functional stakeholders, and proactively address risk issues caused by data gaps or system limitations.
Team & Operating Scope
Key Responsibilities
1) Vision & Strategy (Own the Ecosystem)
2) Product Ownership & End-User Enhancements
3) Debt Next & Recovery Placement Oversight
4) Production Support & Operational Excellence
5) Risk Management, Controls & Data Integrity
6) Cross-Functional Stakeholder Leadership
7) People Leadership & Talent Development
8) Agile Prioritization & Delivery
Required Qualifications
Preferred Qualifications
Core Competencies
Pay Transparency
The salary range for this position is $136,000 - $181,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Education:Why Work for UsEmployment Type: 1ST