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Debt Collection Manager Jobs in Virginia (NOW HIRING)

SAIC

Collection Orchestration

Chantilly, VA

... management. You will work directly with government leaders and development contractors to shape ... Apply systems analysis and design methodologies to assess technical debt, architectural runway, and ...

LAW FIRM

Be Seen First

Attorney - Associate

Tysons Corner, VA · On-site

$125K - $145K/yr

... Debt Collection Practices Act compliance, district court, and post-judgment enforcement • Strong analytical skills. • Strong written and oral communication skills • Legal project management ...

Training provided

PRA Group

Asset Location and Garnishment Clerk

Norfolk, VA · On-site

$16 - $20.25/hr

Organizational skills to manage multiple ongoing tasks. * Ability to multitask and meet deadlines ... Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA ...

Virginia Urology

Financial Counselor

Richmond, VA · On-site

$19 - $24.50/hr

Establish and manage payment plans to support patients in meeting financial obligations while ... fair debt collection practices. * Understanding customer service best practices in a healthcare ...

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All JobsDebt Collection Manager JobsDebt Collection Manager Jobs in Virginia

Debt Collection Manager information

See Virginia salary details

$7

$22

$35

How much do debt collection manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for debt collection manager in Virginia is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a Debt Collection Manager, and why are they important?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by Debt Collection Managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What does a Debt Collection Manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What is the 7 7 7 rule for debt collectors?

The 7 7 7 rule for debt collectors refers to a guideline that limits debt collection calls to no more than seven times per week, seven times per month, and seven times per year. As a Debt Collection Manager, understanding such regulations helps ensure compliance with fair debt collection practices and avoid harassment claims.
What are popular job titles related to Debt Collection Manager jobs in Virginia? For Debt Collection Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Debt Collection Manager jobs in Virginia look for? The top searched job categories for Debt Collection Manager jobs in Virginia are:
Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Virginia as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,421 per year, or $22.8 per hour.
Consumer Resolution Specialist (Call Center)

Consumer Resolution Specialist (Call Center)

Glasser and Glasser, P.L.C.

Norfolk, VA

Full-time

Posted 27 days ago

Job description

•Job Description: The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

  • Knowledge of debt collection laws to include the FDCPA.
  • Work assigned accounts to develop recovery strategies that work for consumers and clients.
  • Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
  • Proven time management and organization skills a must.
  • Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
  • Capability to communicate effectively both verbally and in writing.

Experience:

  • Sales Experience
  • Customer Service
  • Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

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