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Debt Collection Manager Jobs in Virginia (NOW HIRING)

Imh

$34.01 - $52.51/hr

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region. This ... Leverage a complex telephony tool to optimize collection performance. * Provide support to ensure ...

Tidewater Fleet Supply LLC

Collection Specialist

Norfolk, VA

$16 - $21.50/hr

... managing and collecting overdue customer accounts, ensuring timely payments, and maintaining ... debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet ...

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

... managing and collecting overdue customer accounts, ensuring timely payments, and maintaining ... debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet ...

HOLTZMAN OIL CORP

Credit Manager

Mount Jackson, VA · On-site

... collection of accounts receivable with the goal of minimizing bad debt losses and maximizing cash flow. This position plays a key role in establishing credit policies and supporting customer ...

Holtzman Corp

Credit Manager

Mount Jackson, VA · On-site

... collection of accounts receivable with the goal of minimizing bad debt losses and maximizing cash flow. This position plays a key role in establishing credit policies and supporting customer ...

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All JobsDebt Collection Manager JobsDebt Collection Manager Jobs in Virginia

Debt Collection Manager information

See Virginia salary details

$7

$22

$35

How much do debt collection manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for debt collection manager in Virginia is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a Debt Collection Manager, and why are they important?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by Debt Collection Managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

How much do collection managers make in the US?

Collection managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced professionals and those in larger organizations earning higher wages. Salaries can vary based on location, experience, and the size of the organization, and the role often requires strong negotiation and communication skills.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Director or Senior Debt Recovery Manager, which often require extensive experience and leadership skills. These positions can offer salaries exceeding $80,000 to $100,000 annually, especially in large organizations or specialized industries like healthcare or commercial finance.

What qualifications do I need to be a debt collector?

To become a debt collection manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in business, finance, or a related field. Relevant skills include strong communication, negotiation, and organizational abilities, along with knowledge of debt collection laws and regulations. Experience in collections or customer service is often required, and certifications such as the Certified Collection Professional (CCP) can enhance prospects.

What does a Debt Collection Manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What is the role of a debt collection manager?

A debt collection manager oversees the process of recovering overdue payments from customers or clients. They develop strategies, supervise collection staff, ensure compliance with laws, and use collection software to track accounts. Strong communication, negotiation skills, and knowledge of debt recovery regulations are essential for this role.
What are popular job titles related to Debt Collection Manager jobs in Virginia? For Debt Collection Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Debt Collection Manager jobs in Virginia look for? The top searched job categories for Debt Collection Manager jobs in Virginia are:
What cities in Virginia are hiring for Debt Collection Manager jobs? Cities in Virginia with the most Debt Collection Manager job openings:
Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Virginia as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,421 per year, or $22.8 per hour.

Manager Self Pay Bad Debt

Imh

$34.01 - $52.51/hr

Full-time

Posted 14 days ago

Job description

Job Description:

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region. This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes. This team's role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances. This individual must create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization's mission.

Essential Functions

  • Oversee daily operations of the Self Pay and Bad Debt department.
  • Hire, develop and retain supervisors and caregivers.
  • Provide coaching and feedback to improve performance and recognize accomplishments.
  • Leverage a complex telephony tool to optimize collection performance.
  • Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
  • Resolve complex patient escalations by working with teams across the organization.
  • Establish goals/KPIs and monitor performance taking corrective action as necessary.
  • Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.

Skills

  • People Management
  • Communication
  • Process and Change Management
  • Team Building
  • Revenue Cycle Knowledge
  • Collections
  • In-depth knowledge of applicable laws and regulations
  • Customer Service
  • Facilitation
  • Leadership

Minimum Qualifications

  • Managerial experience in hospital collections or equivalent in other industry
  • Bachelor's degree or equivalent experience in a healthcare field
  • Demonstrated interpersonal skills in a collaborative work environment.
  • Track record of problem solving in a complex organization.

Preferred Qualifications

  • Experience in a revenue cycle operation utilizing Epic.

Physical Requirements

  • Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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