Debt Collection Manager Jobs in Virginia (NOW HIRING)

TRAKAmerica is a nationally recognized leader in accounts receivable management and outsourcing services, partnering with many of the nation’s largest financial institutions and debt-buying organizations. Due to continued growth and infrastructure expansion, we are seeking a highly skilled Audit & Remediation Manager to join our team in Richmond, VA.  his position is classified as exempt under the FLSA and will not earn overtime for any hours worked in excess of 40 hours in a given work week. This position is eligible for an annual performance-based bonus.

POSITION SUMMARY:

This manager role will be responsible for collaborating with all TRAKAmerica departments and suppliers to ensure compliance action plans identified during client audits are tested, tracked, and resolved. In addition, this role will manage select Client Audits and support the VP of Client and Internal Audit with the Company’s internal audit program. The purpose of the Internal Audit program is to evaluate compliance with Company policies and oversees remediation action plans with applicable departments, in accordance with the Internal Audit and Protocol Schedule.
This position supports TRAKAmerica’s Compliance Management System (CMS) and strengthens the Company’s relationships with clients, suppliers, and the Board by ensuring accuracy, accountability, and responsiveness. Serving as the primary day-to-day contact for compliance action plan management, this position plays a key role in both external client remediation and internal compliance oversight.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Oversee the client audit remediation schedule and internal audit schedule; update assessments, follow-up items, and testing as required.
• Oversee a select group of client assessments in partnership with the other Client Audit Manager.
• Serve as the primary point of contact for suppliers and internal teams on all remediation plans and testing.
• Participate in audit close-out meetings with clients.
• Maintain and update the findings database.
• Communicate directly with suppliers and internal departments to resolve remediation testing matters.
• Manage special projects assigned by the VP of Client and Internal Audit.
• Other duties as assigned by Management.

JOB COMPETENCIES:

• Critical thinking and a self-starting work ethic is essential
• Strong computer skills using Microsoft Outlook and Excel (pivot tables and VLOOKUP required).
• Exceptional attention to detail with a high degree of accuracy.
• Ability to prioritize and manage multiple projects and deadlines in a fast-paced environment.
• 1–3 years of prior experience in a process-oriented, compliance, or audit environment.
• Excellent written and verbal communication skills, with the ability to synthesize complex findings into clear, concise reports tailored for various audiences (management, board, clients).
• Solid analytical and critical thinking skills to identify patterns, assess root causes, and recommend corrective actions.
• Strong knowledge of compliance requirements affecting the legal recoveries business, including Federal, State, and local rules and regulations.
• Proven ability to exercise independence and sound professional judgment in addressing compliance or audit issues.
• Demonstrated project management skills to track remediation plans, manage timelines, and coordinate with multiple stakeholders.
• Strong organizational, self-management, and follow-up skills.
• Professional demeanor with the ability to foster collaboration, manage relationships, and demand high levels of performance.
• Ability to listen effectively and respond with clarity and professionalism in both written and verbal interactions.
• Confident and professional phone presence.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. A physical presence in the workplace is required. Ability to travel, if required.
• Work environment: The noise level in the work environment is usually moderate.

QUALIFICATIONS REQUIRED:

• Minimum Associates Degree preferred.
• Minimum 2 years’ experience in audit, compliance, client services, legal, or related administrative environment.

OTHER PREFERRED SKILLS/ABILITIES/EXPERIENCE:

• Prior audit or compliance experience strongly preferred.
• Knowledge of debt collection laws and/or experience in the collections industry required.
• Legal or policy administration experience a plus.

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position.