Serve as the primary point of contact to the Assistant Vice President of Credit Solutions for recommendation of complex or escalated accounts, including bankruptcies, restructures, charge offs, and repossessions.
Review, analyze, and manage accounts in active bankruptcy (Ch. 7, 11, 13), ensuring accurate documentation, timely filings, and compliance with all legal requirements.
Evaluate member financial situations to recommend and structure appropriate workout solutions, extensions, or repayment plans.
Oversee repossession processes from assignment through liquidation, ensuring adherence to UCC guidelines and maximizing recovery value.
Provide guidance and support to collection staff on procedures, best practices, and regulatory compliance.
Monitor delinquency trends and assist in developing strategies to reduce past due accounts and mitigate loss exposure.
Prepare and present reports on high-risk accounts, bankruptcy activity, and recovery outcomes to the Assistant Vice President of Credit Solutions.
Maintain strong working relationships with attorneys, trustees, vendors, and internal departments to support efficient resolution of accounts.
Ensure all collection activities are conducted professionally, ethically, and in alignment with organizational standards.