ZipRecruiter

Log In

1

Debt Collections Manager Jobs in Virginia (NOW HIRING)

defi AUTO LLC

Back Line Collections Manager

Richmond, VA · On-site

$52K - $65K/yr

The Back Line Collections Manager will be responsible for a team that processes customer service ... Detailed understanding of state and federal debt collection regulations and statutory requirements ...

NC SECU

... management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and ...

Chesapeake Utilities

Collections Rep II

Belle Haven, VA · Hybrid

$39K - $66K/yr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Sharp Energy, Inc.

Collections Rep II

Belle Haven, VA · Hybrid

$15 - $19.50/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

NC SECU

$15.75 - $21.50/hr

The Collections Contact Center Associate is responsible for the skilled and compliant management of ... Fair Debt Collection Practices Act (FDCPA). (20%) * Documentation: Accurately and thoroughly ...

NC SECU

$16.50 - $22.50/hr

... Fair Debt Collection Practices Act (FDCPA). (20%) * Documentation: Accurately and thoroughly ... Adhere to all call monitoring protocols and coaching frameworks implemented by the Manager to meet ...

Imh

$34.01 - $52.51/hr

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region. This ... Collections * In-depth knowledge of applicable laws and regulations * Customer Service

HOLTZMAN OIL CORP

Credit Manager

Mount Jackson, VA · On-site

The Credit Manager is responsible for overseeing and managing the company's credit and collections ... debt losses and maximizing cash flow. This position plays a key role in establishing credit ...

Tidewater Fleet Supply LLC

Collection Specialist

Norfolk, VA

$16 - $21.50/hr

... Collections Specialist is responsible for proactively managing and collecting overdue customer ... debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet ...

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

... Collections Specialist is responsible for proactively managing and collecting overdue customer ... debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet ...

next page

Showing results 1-20

All JobsDebt Collections JobsDebt Collections Manager JobsDebt Collections Manager Jobs in Virginia

Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a Debt Collections Manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a Debt Collections Manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a Debt Collections Manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are the most commonly searched types of Debt Collections jobs in Virginia? The most popular types of Debt Collections jobs in Virginia are:
What are popular job titles related to Debt Collections Manager jobs in Virginia? For Debt Collections Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Virginia look for? The top searched job categories for Debt Collections Manager jobs in Virginia are:
What cities in Virginia are hiring for Debt Collections Manager jobs? Cities in Virginia with the most Debt Collections Manager job openings:
Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Back Line Collections Manager

defi AUTO LLC

Richmond, VA • On-site

$52K - $65K/yr

Full-time

Posted 4 days ago

Job description


About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.


Position Purpose:

The Back Line Collections Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.



Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Own the Collections Dept from end-to-end processing
  • Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
  • Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients’ expectations.
  • Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor.
  • Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.
  • Perform staff coaching a minimum of 30% of time as a priority of job function.
  • Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
  • Ability to create and follow policy and procedures 100% of the time.
  • Respond to client inquiries within 24 hours.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Required Qualifications:

  • Bachelor’s Degree in Business Administration or related field
  • Job Related Experience: 5 - 8 years
  • Management Experience: 3 - 5 years


Preferred Qualifications:

  • Certified Regulatory Compliance Manager (CRCM) designation a plus.
  • ISO certified (2001:2018)


Additional Eligibility Requirements:

  • Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution.
  • General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress.
  • Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job.
  • Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to defi SOLUTIONS.
  • Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques.
  • Indirect automotive finance industry knowledge a plus.
  • Knowledge of repossession and bankruptcy proceedings.
  • Ability to manage time effectively and multi-task.
  • Ability to set and monitor individual goals as well as motivate employees.
  • Excellent communication, leadership, organizational and interpersonal skills.
  • Working knowledge of Microsoft Office products a plus.
  • Experience with budgeting and staff forecasting.
  • Inbound / Outbound Dialer strategy knowledge
  • Knowledge of repossession management, insurance filing and pre-paid product cancelation preferred


Travel Required:

  • Less than 10% travel


Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.