ZipRecruiter

Log In

1

Collections Representative Jobs in Virginia (NOW HIRING)

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

Chesapeake Utilities

Collections Rep II

Belle Haven, VA · Hybrid

$39K - $66K/yr

COLLECTIONS REPRESENTATIVE II Location: Hybrid within any of our propane regions (DE, PA, MD, VA, NC, FL) This position requires knowledge of billing and collection processes and is responsible for ...

Booz Allen Hamilton

Collections Specialist

Norfolk, VA

$52K - $108K/yr

Collections Specialist The Opportunity: Play a lead role in the day-to-day collections' activity ... The estimate displayed represents the typical salary range for this position and is just one ...

next page

Showing results 1-20

All JobsCollections Representative JobsCollections Representative Jobs in Virginia

Collections Representative information

See Virginia salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 4000 a week without a degree?

A Collections Representative typically does not earn $4,000 weekly without experience or advanced skills. High-paying roles that can reach this level without a degree include sales positions, certain real estate agents, or specialized trades like commercial plumbing or electrical work, which often require certifications or apprenticeships. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the top 3 skills for a collection officer?

A collections representative needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and persistence to follow up on overdue payments. Knowledge of relevant laws and familiarity with collection software are also important for effective performance. These skills help ensure successful debt recovery while maintaining professionalism.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Virginia? For Collections Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Virginia look for? The top searched job categories for Collections Representative jobs in Virginia are:
What cities in Virginia are hiring for Collections Representative jobs? Cities in Virginia with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in VA? For Collections Representative jobs in VA, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

Collections Representative

Waste Connections Inc

Norfolk, VA

$23 - $25/hr

Full-time

Re-posted 10 days ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

28th of 88 rated recycling and waste

Job description

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.

Pay rate: $23 - $25

JOB DUTIES:

  • Making outbound calls and sending emails daily on delinquent accounts

  • Managing automated calls and emails

  • Working closely with various departments to reach monthly collection goals

  • Handle difficult customers and escalated calls

  • Work closely with Credit Supervisor in utilizing our 3rd party collection agency

  • Maintain accurate notes in customer accounts

  • Provide assistance with on line payments

  • Provide customers recap of accounts for billing disputes

  • Reporting results to management and escalating problem accounts

REQUIREMENTS:

  • Minimum of 1 year of credit and collections experience highly preferred.

  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.

  • Strong computer skills to include Microsoft Excel and Word experience.

  • Strong verbal and written communication skills.

  • Ability to speak a second language is a plus!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#ACOffice

What Waste Connections employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply