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Debt Collection Call Center Jobs in Virginia (NOW HIRING)

Robert Half

Call Center Specialist

Charlottesville, VA · On-site

$21/hr

... • Handle collection-related inquiries effectively, including support tied to consumer or ... call center, customer service, or banking support environment. • Banking industry experience ...

Maximus

Trainer - Call Center (Temporary, Remote)

VA · On-site +1

General information Job Posting Title Trainer - Call Center (Temporary, Remote) Date Wednesday ... collection and entry of training data. - Maintain records of training activities, participant ...

NC SECU

$15.75 - $21.50/hr

... Fair Debt Collection Practices Act (FDCPA). (20%) * Documentation: Accurately and thoroughly ... Adhere to all call monitoring protocols and coaching frameworks implemented by the Manager to meet ...

New

MSCCN

Survey Team Lead

Reston, VA · On-site

The Team Lead, reporting to the Data Collection Supervisor, will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidate ...

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Debt Collection Call Center information

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How much do debt collection call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for debt collection call center in Virginia is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is a Debt Collection Call Center job?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in the Debt Collection Call Center position, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a Debt Collection Call Center position?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

What are the most commonly searched types of Debt Collection Call Center jobs in Virginia? The most popular types of Debt Collection Call Center jobs in Virginia are:
What are popular job titles related to Debt Collection Call Center jobs in Virginia? For Debt Collection Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Debt Collection Call Center jobs in Virginia look for? The top searched job categories for Debt Collection Call Center jobs in Virginia are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,421 per year, or $22.8 per hour.
Consumer Resolution Specialist (Call Center)

Consumer Resolution Specialist (Call Center)

Glasser and Glasser, P.L.C.

Norfolk, VA

Full-time

Re-posted 2 days ago

Job description

•Job Description: The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

  • Knowledge of debt collection laws to include the FDCPA.
  • Work assigned accounts to develop recovery strategies that work for consumers and clients.
  • Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
  • Proven time management and organization skills a must.
  • Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
  • Capability to communicate effectively both verbally and in writing.

Experience:

  • Sales Experience
  • Customer Service
  • Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

Apply