Debt Collection Call Center Jobs in Virginia (NOW HIRING)

Salary : $50,581.23 - $88,517.10 Annually
Location : FX. CTY. GOVERNMENT CENTER, 12000 GOVERNMENT CENTER PKWY., FAIRFAX (EJ32), VA
Job Type: FT Hourly W BN
Job Number: 26-01158
Department: Tax Administration
Opening Date: 08/01/2026
Closing Date: 8/7/2026 11:59 PM Eastern
Pay Grade: S17
Posting Type: Open to General Public
Job Announcement
Serves as part of the Delinquent Collections Team (tax and non-tax). Working together with the collection agency, performs collection activities to recover delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by the Department of Tax Administration (DTA). Duties consist of all collection functions, including but not limited to, skip-tracing, conducting research, arranging payment plans, handling set-off debt claims, and reviewing/authorizing legal action recommendations from the collection agency related to referred delinquent accounts. Establishes and maintains effective working relationships with both external and internal contacts. Serves as liaison between DTA, partner agencies at the state and local levels, and third-party collection vendors to ensure the timely and accurate exchange of information or action concerning delinquent accounts. Effectively corresponds with citizens and co-workers through accurate and complete written and verbal communications that meet both department and county needs. Explains the statutory requirements and internal policies for assessing and collecting delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by DTA. Serves as back-up to the Cashiering and Central Telephone Sections as needed by assisting taxpayers in person at the customer service counter and answering inbound calls. Meets defined departmental productivity standards and maintains confidentiality regarding all systems and data. Provides critical support in other sections throughout the agency. Performs other related duties as assigned.
Note: The assigned functional areas of the position include general administrative support, debt collection, and customer service.
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial Duties

• Recommends changes to agency/work unit administrative policies, procedures and methods;
• Uses existing spreadsheets and databases to interpret and organize resource information;
• Provides customized reports to analysts or others in the unit.

Accounting

• Resolves problems by performing qualitative review of individual cases;

Scheduling & Coordinating for others

• Determines what confidential information can be disseminated and to whom;

Communication

• Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;
• Coordinates data collection and provides information to others including executive/work unit head;
• Explains policies of the functional area (e.g., purchasing, travel, and leave).

General Administrative

• Prepares non-routine responses to correspondence;

Receptionist/Public Contact

• Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;
• Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.

Reports

• Prepares routine reports and statistics based on information compiled from various sources;
• Determines report format and elements.

Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;
• Position may require knowledge of basic principles and methods of a technical or professional field.

Math Skills

• Basic math skills.

Word Processing/Typing

• Intermediate skills in use of applicable Microsoft Office Word.

PC Skills

• Intermediate skills in the use of applicable Microsoft Office Suite software;
• Intermediate skills in the use of agency specific software applications.

Communication

• Ability to communicate well through written and oral means.

Information Abilities

• Ability to gather, integrate, and analyze simple data.

Interpersonal Abilities

• Ability to establish and maintain effective working relationships with both external and internal contacts.

Executive Assistance

• Ability to maintain confidentiality and be sensitive to political issues.

Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).
NECESSARY SPECIAL REQUIREMENTS:

• The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
• Additional Work Schedule Requirements: This position requires a flexible schedule, including the ability to work overtime during peak seasons or as business needs demand.

PREFERRED QUALIFICATIONS:

• 3 or more years of experience providing administrative support in the assigned functional areas.
• 3 or more years of experience providing administrative support in an office environment.
• 3 or more years of experience providing front-line customer service, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing.
• 3 or more years of experience collecting delinquent debt.
• Strong interpersonal skills and the ability to create and maintain positive working relationships.
• Ability to work independently and in a team, manage time, multi-task, and prioritize.
• Clear and concise oral and written communication skills.
• Ability to exercise tact, discretion, initiative, and creativity.
• Strong analytical, problem-solving, and decision-making capabilities.
• Intermediate proficiency in Microsoft Office applications such as Excel, Outlook, and Word.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature; however, employee may be required to do some walking, standing, bending, and carrying of items under 10 lbs. Ability to input, access, and retrieve information from a computer. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01
What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03
How many years of full-time equivalent experience do you have providing administrative support in the assigned functional area(s) of general administrative support, debt collection, and/or customer service?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

04
How many years of experience do you have providing front line customer service, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

05
How many years of experience do you have providing administrative support in an office environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

06
How many years of experience do you have collecting delinquent debt?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07
Do you have working knowledge and experience in any of the following areas? Check all that apply.

• Meeting multiple deadlines
• Preparing and maintaining accurate records
• Exercising tact and courtesy when dealing with citizens and handling confidential information
• Multi-tasking and prioritizing workload
• Working in a fast-paced team environment
• Working in a team environment
• None of the above

08
Please indicate your level of proficiency with Microsoft Word.

• Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)
• Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)
• Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)
• No experience

09
Please indicate your level of proficiency with Microsoft Excel.

• Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)
• Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)
• Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)
• No experience

10
Please indicate your level of proficiency with Microsoft Outlook.

• Beginner (Basic knowledge of identifying the components of the Outlook environment; composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments; scheduling meetings, managing tasks, notes and journal entries)