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Debt Collection Call Center Jobs in Virginia (NOW HIRING)

Aston Carter

HR/Payroll Specialist

Mclean, VA · On-site

$23.75 - $32.25/hr

... Center (NFC). * Review and execute retirement-related payroll actions, including retirement ... Understanding of the CFO Act and the Debt Collection Improvement Act as they relate to payroll ...

Aston Carter

HR/Payroll Specialist

Greenway, VA

$23.75 - $32.25/hr

... Center (NFC). * Review and execute retirement-related payroll actions, including retirement ... Understanding of the CFO Act and the Debt Collection Improvement Act as they relate to payroll ...

MSCCN

Survey Team Lead

Reston, VA · On-site

The Team Lead, reporting to the Data Collection Supervisor, will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidate ...

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Showing results 21-40

All JobsDebt Collection Call Center JobsDebt Collection Call Center Jobs in Virginia

Debt Collection Call Center information

See Virginia salary details

$7

$22

$35

How much do debt collection call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for debt collection call center in Virginia is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is a debt collection call center?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in a debt collection call center, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a debt collection call center?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

What are the most commonly searched types of Debt Collection Call Center jobs in Virginia? The most popular types of Debt Collection Call Center jobs in Virginia are:
What are popular job titles related to Debt Collection Call Center jobs in Virginia? For Debt Collection Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Debt Collection Call Center jobs in Virginia look for? The top searched job categories for Debt Collection Call Center jobs in Virginia are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,421 per year, or $22.8 per hour.

Collections Representative - Legal

Harris Loftus PLLC

Manassas, VA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Collections Representative 
Location: Manassas, Virginia 
Employment Type: Full-time (40 hrs/wk) 
 About HarrisLoftus, PLLC 
HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes. 
 
Role Overview 
We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy. 
Key Responsibilities 
  • Answer inbound and outbound collection calls in a professional and courteous manner 
  • Communicate with debtors to negotiate payment arrangements and resolve outstanding balances 
  • Maintain accurate and up-to-date account records and documentation 
  • Adhere to all federal and state debt collection laws, including FDCPA compliance 
  • Meet daily and weekly collection targets and performance deadlines 
  • Escalate complex or unresolved accounts to the legal team as needed 
  • Respond to debtor inquiries via phone and email in a timely manner 
  • Collaborate with internal teams to ensure accurate account management 
 
Required Qualifications 
  • High school diploma or equivalent 
  • 1+ year of collections, customer service, or phone-based experience 
  • Proficiency in Microsoft Office (Word, Outlook, Excel) 
  • Strong verbal communication and negotiation skills 
  • Ability to handle high call volumes in a fast-paced environment 
  • Professional and empathetic demeanor when handling sensitive conversations 
  • Strong attention to detail and organizational skills 
  • Reliability and ability to work effectively in a fast-paced team environment 
  • Ability to multitask and prioritize competing deadlines 
  • Ability to maintain confidentiality of sensitive account information 
  • Positive attitude and team-oriented mindset 
  • Ability to work overtime as required 
 
Preferred Qualifications 
  • Prior debt collections or financial services experience 
  • Bilingual in Spanish (conversational or professional fluency) 
  • Experience with collections management software or CRM systems 
 
What We Offer 
  • Competitive pay range $20.00-$25.00, per hour depending on experience 
  • 401(k) with employer match 
  • Medical, dental, and vision insurance 
  • Paid time off 
  • Profit-sharing opportunities 
  • Advancement opportunities 
 
Equal Opportunity Employer 
HarrisLoftus, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.