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Bank Call Center Jobs in Virginia (NOW HIRING)

22nd Century Technologies Inc. (TSCTI)

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Administrative Assistant /Office Specialist

Franklin, VA · On-site

$16 - $17/hr

Customer service, Policy and Procedures, Financial Aid, Banking, Veterans Admin, etc. Mandatory skills/certification(s) Requirement: * Communication, reading, writing, speaking, math Desired skills:

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M&T Bank

Relationship Banker- Manassas VA

Manassas, VA

$23.84 - $39.74/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

New

M&T Bank

Relationship Banker

Manassas, VA · On-site

$23.84 - $39.74/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

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Bank Call Center information

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How much do bank call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for bank call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Virginia?

The most popular types of Bank Call Center jobs in Virginia are:

What are popular job titles related to Bank Call Center jobs in Virginia?

For Bank Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Virginia look for?

The top searched job categories for Bank Call Center jobs in Virginia are:

What cities in Virginia are hiring for Bank Call Center jobs?

Cities in Virginia with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Financial Solutions Representative I (Call Center)

Virginia Beach, VA • Remote

Chartway Federal Credit Union
201 - 500 employees
Learn more about Chartway Federal Credit Unionexternal

$14 - $17.50/hr

Full-time

Re-posted 19 days ago

Job description

Job Description: 
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center environment.  Day to day interactions include assisting and educating members on successfully managing their credit union relationship.  Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests.  All experiences delivered should contribute positively to the channels assigned performance objectives.    
Responsible and Accountable for: 
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans) 
Option to work from home based on skillset and time in position 
Exercise problem solving skills and promote the benefits of membership 
Update member and account information as needed 
Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment 
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.  
Handle complex conversations and situations professionally to create an outstanding member experience on every call. 
Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.  
Ability to respond to member inquiries regarding current products and services, as well as current promotions. 
Utilize "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance 
Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.  
Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more. 

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