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Bank Call Center Jobs in Reston, VA (NOW HIRING)

TriSource

Call Center Representative

Rockville, MD · On-site

$25 - $30/hr

... banking, financial products, and account information. Your expertise will help ensure client ... center operations. The ideal candidate will possess strong communication skills, technical ...

M&T Bank

Relationship Banker- Manassas VA

Manassas, VA

$23.84 - $39.74/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

New

M&T Bank

Relationship Banker

Manassas, VA · On-site

$23.84 - $39.74/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

New

M&T Bank

Universal Banker - Float

Germantown, MD · On-site

$18.25 - $22.75/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

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All JobsBank Call Center JobsBank Call Center Jobs in Reston, VA

Bank Call Center information

See Reston, VA salary details

$11

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$26

How much do bank call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for bank call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Reston, VA?

The most popular types of Bank Call Center jobs in Reston, VA are:

What are popular job titles related to Bank Call Center jobs in Reston, VA?

For Bank Call Center jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Reston, VA look for?

The top searched job categories for Bank Call Center jobs in Reston, VA are:

What cities near Reston, VA are hiring for Bank Call Center jobs?

Cities near Reston, VA with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Call Center Representative

Rockville, MD • On-site

TriSource
Recruiting and Staffing Services • 51 - 200 employees
Learn more about TriSourceexternal

$25 - $30/hr

Other

Posted 9 days ago

Job description

Contact Center Representative We are seeking a highly motivated and professional Contact Center Representative to join our dynamic financial services team. In this role, you will serve as the primary point of contact for clients, providing exceptional customer service while managing inquiries related to banking, financial products, and account information. Your expertise will help ensure client satisfaction, uphold industry compliance standards, and support the overall efficiency of our contact center operations. The ideal candidate will possess strong communication skills, technical proficiency, and a comprehensive understanding of financial regulations to deliver accurate and timely assistance. This is a temp to hire contract with a pay rate of $25-30 per hour; in office Monday through Friday. Duties Handle inbound and outbound calls with professionalism, clarity, and a customer-centric approach to address client inquiries regarding banking services, financial products, and account status. Conduct data entry with precision to update client records, transaction details, and account information in accordance with company policies. Assist clients in navigating digital banking platforms and troubleshoot technical issues effectively. Identify potential fraud activities by monitoring transactions and communicating suspicious activity according to established protocols. Promote financial products and services tailored to client needs while adhering to regulatory compliance guidelines. Maintain detailed documentation of interactions, transactions, and resolutions within the customer relationship management system. Collaborate with team members across departments to resolve complex client issues efficiently. Stay informed about industry knowledge of financial regulations and banking compliance requirements to ensure accurate communication. Utilize Microsoft Office tools for reporting, documentation, and correspondence as needed. Demonstrate multilingual or bilingual capabilities when assisting diverse clients to enhance service accessibility. Skills Proficiency in Microsoft Office applications such as Word, Excel, and Outlook. Excellent communication skills in English; multilingual or bilingual abilities are highly desirable. Experience with data entry accuracy and typing speed to manage high-volume interactions efficiently. Ability to handle sensitive information discreetly while maintaining confidentiality standards. Technical proficiency in using customer service software systems and digital banking platforms. Knowledge of financial regulations related to banking operations ensures adherence to legal standards.

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