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Remote Bank Call Center Jobs in Reston, VA (NOW HIRING)

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ...

ROCS

Call Center Representative

Arlington, VA · Remote

$20 - $22/hr

Clearly document all customer conversations in call tracking system * Maintain respectful ... Demonstrated ability to remain poised under pressure Fulltime, Remote M-F | 10:00 AM - 7:00 PM $20 ...

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All JobsBank Call Center JobsRemote Bank Call Center JobsRemote Bank Call Center Jobs in Reston, VA

Remote Bank Call Center information

See Reston, VA salary details

$11

$18

$26

How much do remote bank call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote bank call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Bank Call Center Representative, and why are they important?

To thrive as a Remote Bank Call Center Representative, you typically need a high school diploma or equivalent, strong customer service orientation, and basic banking knowledge. Familiarity with CRM software, telephony systems, and secure data handling protocols is often required. Excellent verbal communication, active listening, patience, and problem-solving skills help build trust and resolve customer issues efficiently. These competencies ensure customer satisfaction, compliance with banking regulations, and effective remote support in a fast-paced environment.

What is a Remote Bank Call Center job?

A Remote Bank Call Center job involves assisting customers of a bank by phone, chat, or email from a remote location, such as a home office. Employees in this role handle inquiries about bank accounts, transactions, and services, help resolve issues, and provide information about products. They use secure systems to access customer information and must follow strict privacy and security protocols. This position typically requires good communication skills, customer service experience, and familiarity with basic banking processes.

What are some common challenges faced by employees in a remote bank call center, and how can they be managed?

Working in a remote bank call center can present challenges such as maintaining consistent communication with team members, managing potential feelings of isolation, and handling complex customer inquiries without immediate in-person support. To manage these challenges, employees are encouraged to utilize digital collaboration tools, participate in regular virtual team meetings, and actively seek guidance from supervisors when needed. Many organizations also provide training and resources to help staff stay connected and engaged, ensuring both productivity and job satisfaction in a remote environment.

Which banks allow remote working?

Many banks now offer remote call center positions, especially for customer service and support roles. These jobs typically require good communication skills, familiarity with banking products, and the ability to work independently in a home environment. Availability varies by institution, with larger banks more likely to have established remote work programs.

Can I work remotely for a bank?

Remote bank call center jobs are common and typically involve handling customer inquiries via phone or online chat. These roles often require good communication skills, familiarity with banking software, and a reliable internet connection, and they can be performed from home depending on the employer's policies.

What is the difference between Remote Bank Call Center vs Remote Customer Service Representative?

AspectRemote Bank Call CenterRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBanking call centers, often during business hoursVarious industries, flexible locations, often during business hours
Employer & IndustryFinancial institutions, banksMultiple industries including retail, tech, healthcare
Common Search & ComparisonFocus on banking-specific roles, certifications, and banking productsBroader customer service roles across industries

The Remote Bank Call Center primarily involves handling banking-related inquiries within financial institutions, requiring banking knowledge and specific certifications. In contrast, Remote Customer Service Representatives work across various industries, providing general customer support. While both roles involve remote communication skills, the banking call center role is specialized in financial products and banking procedures.

How to make $1000 a week remotely?

A remote bank call center agent can earn $1000 a week by working full-time hours, typically 40 hours, and earning an hourly wage of around $25 or more. Increasing income may involve taking on additional shifts, gaining specialized skills, or working for companies that offer higher pay rates for experienced agents. Certifications in customer service or banking can also improve earning potential.

What jobs pay 4000 a week without a degree?

Remote bank call center positions typically do not pay $4,000 per week without significant experience or specialized skills. High-paying roles that reach this level often require advanced skills, certifications, or sales commissions, such as in sales, real estate, or certain freelance consulting jobs. Most entry-level or standard call center jobs pay hourly wages that do not reach this weekly amount without additional bonuses or commissions.
What are popular job titles related to Remote Bank Call Center jobs in Reston, VA? For Remote Bank Call Center jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Bank Call Center jobs in Reston, VA look for? The top searched job categories for Remote Bank Call Center jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Bank Call Center jobs? Cities near Reston, VA with the most Remote Bank Call Center job openings:
Remote Bank Call Center jobs near you

Manager, Call Center Operations

Mosaic Pharmacy

Sterling, VA • Remote

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

Manager, Call Center Operations 

Mosaic Pharmacy Service 

Fully Remote (US)     Patient Enrollment and Contact Center 


Company Overview 

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans. 


RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives. 


How You'll Make a Difference 

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve. 


Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home. 


What You'll Do 

  • Oversee inbound and outbound call center operations across phone, digital, and chat channels. 
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals. 
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed. 
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels. 
  • Serve as the escalation point for complex patient or staff issues. 
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience. 
  • Support hiring, onboarding, and ongoing training activities for the team. 
  • Drive continuous improvement initiatives across workflows, tools, and processes. 
  • Prepare and present performance reports to leadership. 


Compensation 

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity. 


Benefits 

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include: 

  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium 
  • A Health Savings Account with company contributions 
  • A 401(k) retirement plan with an employer match 
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available 
  • An Employee Assistance Program and a benefits Customer Advocate service 
  • Paid time off and paid company holidays 
  • Company-provided laptop and phone to support remote work 
  • Support for professional development and training 

What We're Looking For
Required 

  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors. 
  • Strong understanding of call center KPIs, workforce management, and operational metrics. 
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors. 
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help. 
  • Dedicated, distraction free home working environment.  
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.  
  • Will report to the VP, Member Engagement  
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship. 

Preferred 

  • Healthcare, pharmacy, or insurance call center experience. 
  • Experience leading a remote-first or hybrid call center team. 


Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.   


Equal Employment Opportunity 

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 


Recruitment Fraud Notice 

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps. 

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