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Senior Call Center Representative Jobs in Virginia

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

At Virginia Heart, we are looking for a Patient Services Representative who provides superior ... The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Virginia

Senior Call Center Representative information

See Virginia salary details

$12

$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior call center representative in Virginia is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Virginia? The most popular types of Call Center Representative jobs in Virginia are:
What are popular job titles related to Senior Call Center Representative jobs in Virginia? For Senior Call Center Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Virginia look for? The top searched job categories for Senior Call Center Representative jobs in Virginia are:
What cities in Virginia are hiring for Senior Call Center Representative jobs? Cities in Virginia with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $47,583 per year, or $22.9 per hour.

Remote Senior Call Center Representative

TechOp Solutions International

Norfolk, VA • Remote

$18.50 - $25.75/hr

Full-time

Re-posted 28 days ago

Job description

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.

Duties: 

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Train and onboard new CSRs 
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 

Requirements

  • 5+years experience in a call center 
  • Associates Degree (May be substituted with additional work experience).
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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