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Remote Debt Collector Jobs in Virginia (NOW HIRING)

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe Life AO Location: 100% Remote (United States) Help Clients. Build Relationships. Grow Your Career.

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How much do remote debt collector jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote debt collector in Virginia is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.76 per hour, depending on experience, location, and employer.

What is a remote debt collector?

A Remote Debt Collector is responsible for contacting individuals or businesses to recover overdue payments, typically via phone, email, or other digital communication methods. They negotiate payment plans, provide information on outstanding debts, and maintain records of interactions. Working remotely, they must be self-motivated, have strong communication skills, and follow legal guidelines related to debt collection. Many roles require prior customer service or collections experience, along with proficiency in relevant software tools.

What are the key skills and qualifications needed to thrive as a remote debt collector?

To thrive as a Remote Debt Collector, you need strong communication, negotiation, and organizational skills, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, payment processing tools, and call center technology is typically required. Persistence, professionalism, and the ability to stay calm under pressure are valuable soft skills in this role. These competencies are essential to efficiently recover outstanding debts while maintaining positive client relationships and complying with industry regulations.

What are some common challenges faced when working as a remote debt collector?

Remote Debt Collectors often encounter challenges such as reaching reluctant debtors, handling difficult conversations, and meeting collection targets independently. Since the position is remote, staying self-motivated and managing time effectively are key to balancing workload and maintaining productivity. Many companies provide thorough training and ongoing support, but the ability to adapt communication styles and use digital systems efficiently helps overcome daily obstacles. Successfully managing these challenges can also open up opportunities for career advancement within collections or broader customer service roles.

Can you make good money as a remote debt collector?

Remote debt collectors can earn a competitive income, often earning between $30,000 and $50,000 annually, with some positions offering commissions or bonuses based on collection performance. Earnings depend on experience, skill level, and the employer, with advanced collectors or those working in specialized industries potentially earning more.
What are the most commonly searched types of Debt Collector jobs in Virginia? The most popular types of Debt Collector jobs in Virginia are:
What are popular job titles related to Remote Debt Collector jobs in Virginia? For Remote Debt Collector jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Debt Collector jobs in Virginia look for? The top searched job categories for Remote Debt Collector jobs in Virginia are:
What cities in Virginia are hiring for Remote Debt Collector jobs? Cities in Virginia with the most Remote Debt Collector job openings:
Remote Debt Collector jobs near you
Infographic showing various Remote Debt Collector job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,920 per year, or $18.2 per hour.

Account Representative - Norfolk, VA

DCM Services

Norfolk, VA • Remote

$17.50 - $19/hr

Full-time

Re-posted 14 days ago

Job description

Description

DCM Services

Account Representative 

Remote in Florida, Virginia, Tennessee, South Carolina, North Carolina | Full-Time | Non-Exempt


About DCM Services

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity - whether they are our employees or the families we serve - is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.


The Opportunity

As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.

Requirements

Key Responsibilities

Generate outbound calls and field incoming calls

Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

Negotiate payment arrangements and follow up as needed

Send confirmation and settlement letters as required

Accurately document accounts and notate files with correct transaction codes

Respond to all voicemail messages daily

Adhere to company policies, procedures, and client-specific requirements

Uphold company information security and privacy responsibilities


What You Bring

High School Diploma or GED

Goal-oriented mindset with strong organizational skills

Courteous, empathic, and professional telephone manner

Strong verbal and written communication skills

Ability to multi-task effectively in a fast-paced, regulated environment

Team-oriented with the ability to also work independently

Computer proficiency and the ability to learn new systems

Licensed Debt Collector (or ability to obtain licensure)


Why DCM Services?

Competitive, freshly increased wages - we invest in our people

Meaningful work that requires true compassion and professionalism

Collaborative, supportive team culture in a stable, established company

Bonus-eligible role with performance recognition



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