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Collections Representative Jobs in Virginia (NOW HIRING)

Sparks Group

Sr Billing & Collections Clerk

Sterling, VA · Hybrid

$18.50 - $25.25/hr

As the Sr Billing & Collections Clerk, you will be responsible for accurate and efficient billing processes for customer invoicing and payments as well as ensuring that customer collections are met ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · On-site

$28.85 - $30.29/hr

Billing and Collections Specialist The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · Hybrid

$28.85 - $30.29/hr

Billing and Collections Specialist The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This ...

VRC

Collections Specialist Mon-Fri 8am-5pm

Roanoke, VA · On-site

$19/hr

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the ...

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

lansing

Collections Analyst

Richmond, VA · On-site

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager should do this while representing C&F Finance Company in a professional and ... One year of customer service or collections experience in banking, auto collections and special ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

The Account Manager should do this while representing C&F Finance Company in a professional and ... One year of customer service or collections experience in banking, auto collections and special ...

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All JobsCollections Representative JobsCollections Representative Jobs in Virginia

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How much do collections representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

Collections Specialist

George Mason University

Fairfax, VA • On-site

$50K/yr

Full-time

Re-posted yesterday

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

125th of 617 rated colleges and universities

Job description

Department: Fiscal Services
Classification: Admin Office Specialist 3
Job Category: Classified Staff
Job Type: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary starting at $50,000, commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating "no value added" efforts, and automating transaction processing.
About the Position:
The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations.
Responsibilities:
  • Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process;
  • Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
  • Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt;
  • Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation;
  • Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and
  • Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.

Required Qualifications:
  • High school diploma or equivalent;
  • Experience working in Accounts Receivable;
  • Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications;
  • Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
  • Skills in written and oral communication, with the ability to effectively communicate complex material;
  • Analytical and problem-solving skills;
  • Ability to work with Microsoft Word, Excel, and email systems; and
  • Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.

Preferred Qualifications:
  • Bachelor's degree in related field or the equivalent combination of education and experience;
  • Experience in higher education and/or Student Accounts; and
  • Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications.

Instructions to Applicants:
For full consideration, applicants must apply for Collections Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: June 10, 2026
For Full Consideration, Apply by: June 24, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.
George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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