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Collections Representative Jobs in Virginia (NOW HIRING)

Beacon Credit Union

Collections Department Lead

Lynchburg, VA · On-site

$18 - $24.25/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission, "Dedicated to Our Member's Financial Success." The Collections Lead is responsible for overseeing ...

Beacon Credit Union

Collections Specialist

Lynchburg, VA · On-site

$19.10 - $28.65/hr

Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Monitor and process loan payoff information and provide this ...

VRC

Collections Specialist Mon-Fri 8am-5pm

Roanoke, VA · On-site

$19/hr

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the ...

UHS

Collections Specialist - East

Richmond, VA · On-site

$18.23 - $27.34/hr

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service ...

UHS

Collections Specialist - East

Richmond, VA

$17 - $23/hr

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service ...

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How much do collections representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Infographic showing various Collections Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

Collections Conservator

Mount Vernon, VA

George Washington's Mount Vernon
See more jobs at George Washington's Mount Vernonexternal

$75K - $90K/yr

Full-time

Posted 24 days ago

Job description

Collections Conservator
Position Type: Full-Time, Exempt
Preserve Objects. Protect History. Shape the Future.
George Washington’s Mount Vernon is seeking an experienced Collections Conservator to care for and preserve an exceptional Fine and Decorative Arts Collection at one of the nation's most significant historic sites.
This is an opportunity to do meaningful conservation work in a setting where history is not simply studied—it is experienced every day. The Collections Conservator will work hands-on with a diverse collection spanning paintings, prints, sculpture, furniture, metals, ceramics, textiles, and other historic materials, helping ensure these objects remain accessible and meaningful for generations to come.
The Collections Conservator will have an important role in both the hands-on treatment and long-term preservation of Mount Vernon’s collections. This position combines conservation treatment, preventive conservation, exhibition support, collections care, vendor and project management, and collaboration with curatorial and collections professionals.
The successful candidate will bring strong technical expertise, sound professional judgment, and a collaborative approach to the care of historic objects.
About Mount Vernon
Mount Vernon, the former home of George and Martha Washington, is owned and maintained by the Mount Vernon Ladies’ Association of the Union, the oldest national historic preservation organization in the United States.
Founded in 1853 by Ann Pamela Cunningham, the Mount Vernon Ladies’ Association pioneered the preservation of a historic American site for future generations. Today, the Association works to preserve, restore, and manage the Mount Vernon estate to the highest standards while educating visitors and people around the world about the life and legacies of George Washington.
The Historic Preservation and Collections Department plays a central role in that mission by preserving and restoring Mount Vernon to its 1799 appearance and caring for original, period, and reproduction objects that support the organization's educational mission.
What You'll Do

Conservation Treatment amp; Object Care
Perform and document conservation treatments on objects within the Fine and Decorative Arts Collection.
Assess objects and prepare them for exhibition, analysis, storage, and movement.
Apply accepted professional conservation practices and maintain treatment standards consistent with the AIC Code of Ethics and Guidelines for Practice.
Collaborate with curators and collections staff to determine appropriate conservation approaches and priorities.
Objects Conservation Lab
Manage the daily operations of the approximately 600-square-foot Objects Conservation Lab.
Organize and maintain conservation equipment, materials, and supplies.
Ensure appropriate health and safety practices are followed within the lab and during conservation activities.
Work safely and appropriately with conservation equipment and chemicals.
Exhibition amp; Loan Support
Provide exhibition conservation support for objects displayed throughout Mount Vernon, including the Museum and Education Center, Library, and Mansion.
Collaborate with exhibition designers, contractors, curators, and other Mount Vernon staff to ensure appropriate conditions for the display and care of artifacts.
Research and test exhibition materials to evaluate their suitability for use with collection objects.
Support the safe care and preparation of objects traveling to and from other institutions on loan.
Preventive Conservation
Monitor the condition of objects on display and in storage in collaboration with Collections Management staff.
Contribute to the development and implementation of Integrated Pest Management (IPM) strategies.
Participate in planning for object movement and recommend appropriate methods for packing, handling, and rehousing artifacts.
Review materials used for packing and rehousing and recommend improvements or upgrades when appropriate.
Project amp; Vendor Management
Recommend, direct, and monitor conservation treatments performed by contract conservators.
Solicit proposals and evaluate estimates for conservation and collections care projects.
Select and manage vendors and contractors as needed.
Generate and manage project and operational budgets related to conservation activities.
Documentation amp; Collections Support
Maintain complete and accurate conservation documentation, including treatment proposals, treatment reports, photographic documentation, and invoices.
Assist curators with acquisitions as needed.
Coordinate analytical testing of objects with appropriate institutions or specialists.
Collaborate with curators and collections staff in training new team members in proper collections care and object handling.
Emergency Preparedness amp; Professional Engagement
Represent the Collections Department in institutional disaster and emergency preparedness activities.
Contribute to conservation education and professional development through activities such as hosting interns, giving presentations, and participating in professional organizations and activities as schedules permit.
What We're Looking For
We’re looking for an experienced conservation professional who combines strong technical expertise with excellent judgment, organization, and collaboration skills.
Required Qualifications

MA or MS degree in conservation from a recognized training program, with an objects specialization or another specialization relevant to the Fine and Decorative Arts Collection.
At least six years of museum experience in a similar position.
Solid knowledge of conservation and collections care practices.
Working knowledge of conservation laboratory equipment and chemicals.
Experience managing conservation or collections care projects and budgets.
Ability to work effectively both independently and collaboratively.
Strong organizational skills and the ability to meet deadlines and manage multiple priorities.
Flexibility and reliability, including the ability to work extended hours or beyond a normal work week when necessary.
Ability to work with collections management databases; experience with TMS is preferred.
Ability to successfully complete a security background check.
Ability to wear a respirator.

Compensation: $75,000-$90,000
Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.

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