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Collections Representative Jobs in Virginia (NOW HIRING)

Collections Specialist Details: * Schedule: Monday-Friday | 9:00 AM - 6:00 PM | 1 Saturday per month required * Pay Rate: $22-$26/hour * Contract-to-Hire Opportunity Collections Specialist ...

Collections Specialist

Mclean, VA · On-site

$52K - $108K/yr

Collections Specialist The Opportunity: Play a lead role in the day-to-day collections' activity ... The estimate displayed represents the typical salary range for this position and is just one ...

Collections Specialist

Norfolk, VA · On-site

$52K - $108K/yr

Collections Specialist The Opportunity: Play a lead role in the day-to-day collections' activity ... The estimate displayed represents the typical salary range for this position and is just one ...

Collections SME Mid

Fort Belvoir, VA · On-site

$105K - $145K/yr

Collections SME Mid TULK is a boutique strategic technology and management consulting firm ... representatives, and mission stakeholders. * Review courseware for technical accuracy, currency ...

Collections SME Mid

Fort Belvoir, VA · On-site

$99K - $135K/yr

Collections SME Mid TULK is a boutique strategic technology and management consulting firm supporting U.S. Federal Government, Defense, Intelligence Community, and National Security customers. Our ...

Showing results 21-40

Collections Representative information

See Virginia salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Virginia? For Collections Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Virginia look for? The top searched job categories for Collections Representative jobs in Virginia are:
What cities in Virginia are hiring for Collections Representative jobs? Cities in Virginia with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in VA? For Collections Representative jobs in VA, the most frequently searched job titles are:
Infographic showing various Collections Representative job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

Director of Collections #00018

State of Virginia

Richmond, VA • On-site

$125K/yr

Full-time

Posted 6 days ago


State Of Virginia rating

8.0

Company rating: 8.0 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

10th of 50 rated states


Job description

Director of Collections #00018

Apply now Job no: 5108790
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Administrative Services, Educational and Media Services

Title: Director of Collections #00018

State Role Title: Education Administrator III

Hiring Range: Commensurate with experience up to $125,000

Pay Band: 6

Agency: The Library of Virginia

Location: The Library of Virginia

Agency Website: https://www.lva.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Library of Virginia is seeking applicants for the Director of Collections position.  This is a leadership role which provides strategic leadership for the stewardship, development, description, and discovery of the library's collections across all formats and content types, including special collections and the Virginia newspaper program. Reporting to the Deputy State Librarian/Chief, Collections and Archives, the Director oversees institution-wide acquisitions, cataloging, and metadata services-including print, audiovisual, microform, and electronic and digital resources-and leads a comprehensive, data-informed approach to both collections assessment and ambitious expansion with a unit of 15+ employees.
Primary Responsibilities and Duties
Library-Wide Collections Strategy and Stewardship
Lead development, implementation, and ongoing evaluation of a comprehensive collections strategy.
Collaborate with various stakeholders on regular review and refinement of collections workflows.
Use data, analytics, and user feedback to identify collection strengths, gaps, and priorities, supporting evidencebased decisionmaking.
Oversee all acquisitions operations, including vendor relations, procurement workflows, licensing coordination, and budget management for library-wide resources.
Acquisitions, Cataloging, and Metadata Services
Provide strategic direction for acquisitions, cataloging, and metadata activities for all library collections, excluding state and local records.
Ensure high-quality bibliographic and archival description following current standards
Collaborate with digital initiatives and IT teams to maintain effective system integrations supporting acquisitions, cataloging, metadata, and digital resource workflows.
Direct the arrangement and description of personal papers and other archival materials using appropriate national standards and best practices.
Oversee acquisition, cataloging, management, and access strategies for Virginia newspaper collections in all formats.
Systems and Discovery Coordination
Collaborate with Research Engagement staff to enhance discovery tools, support user inquiries, and promote collections through outreach and instruction.
Partner with digital initiatives and IT units to integrate acquisitions, metadata, and archival description seamlessly into digital repositories, discovery layers, and archival management systems.
Leadership and Collaboration
Supervise professional and technical staff engaged in acquisitions, cataloging, metadata creation, processing, and description across diverse media types and collection formats.
Foster a collaborative, inclusive, and innovative working environment that supports communication, professional development, and staff engagement.
Represent collections-related priorities and perspectives in institutional planning, policy development, and cross-departmental initiatives.

Minimum Qualifications

ALA-accredited graduate degree or equivalent combination of education and experience.
Demonstrated experience in acquisitions, cataloging/metadata services, collections management, special collections, or related technical services functions.
Supervisory experience managing a diverse team of library, archives, or cultural heritage professionals.
Experience working in both general collections and special collections environments
Experience assessing, managing, and improving complex library technical services
Knowledge of current and emerging bibliographic, archival, and metadata standards.
Strong communication, analytical, and organizational skills.

Additional Considerations

Experience with Alma, Primo, and Alma analytics.
Knowledge of Virginia history, literary, and cultural heritage landscape.

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet. Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance.
All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.
Equal Opportunity Employer

Contact Information

Name: Debbie Howe

Phone: 804) 292-6497

Email: deborah.howe@dhrm.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 03 Aug 2026 Eastern Daylight Time
Applications close: 21 Aug 2026 Eastern Daylight Time

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