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Collections Representative Jobs in Virginia (NOW HIRING)

VSC Fire & Security

Collections Specialist

Richmond, VA · On-site

$25 - $35/hr

VSC Fire & Security Corporate is seeking candidates for the position of Collections Specialist. What we offer: * Competitive salary. Range $25.00 - $35.00 and up based on experience. * Monday ...

Press Glass Inc

Credit & Collections Specialist

Ridgeway, VA · On-site

$16.75 - $22.75/hr

GENERAL DESCRIPTION OR SUMMARY The Credit & Collections Specialist plays a key role in supporting ... Work environment characteristics are representative of those an employee encounters while ...

VSC Fire & Security

Collections Specialist

Richmond, VA · On-site

$25 - $35/hr

VSC Fire & Security Corporate is seeking candidates for the position of Collections Specialist. What we offer: * Competitive salary. Range $25.00 - $35.00 and up based on experience. * Monday ...

ZIM

Accounts Collections Specialist - 1

Virginia Beach, VA · On-site

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing ... provide strong representation and set proper customer expectations. * Act as Liaison between ...

ZIM

Accounts Collections Specialist - 1

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing ... provide strong representation and set proper customer expectations. * Act as Liaison between ...

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia . This position will be responsible for performing a variety of routine credit and ...

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia . This position will be responsible for performing a variety of routine credit and ...

Tulk LLC

Collections SME Mid

Fort Belvoir, VA · On-site

$99K - $135K/yr

Collections SME Mid TULK is a boutique strategic technology and management consulting firm supporting U.S. Federal Government, Defense, Intelligence Community, and National Security customers. Our ...

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All JobsCollections Representative JobsCollections Representative Jobs in Virginia

Collections Representative information

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How much do collections representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Infographic showing various Collections Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

Collections Specialist - The Grove

Newport News, VA • On-site

Franklin Group
See more jobs at Franklin Groupexternal

$18 - $22/hr

Full-time

Re-posted 4 days ago

Job description

Job Title: Portfolio Collections Specialist
Supervisor: Community Manager
Status: Full-time, Non Exempt
JOB SUMMARY: Seeking a highly organized and detail-oriented Collections Specialist to drive positive results related to rent collections and eviction processes for a portfolio of affordable multifamily apartment properties. The ideal candidate will have an understanding of property management, will have experience interpreting data, and is self-motivated to work in a specialized role. Positive results include improving monthly rent collections and helping site teams navigate eviction processes for delinquent residents.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by the Company.
  • Data Analysis amp; Reporting: Analyze rent collection data to identify property issues and opportunities, and provide timely reporting to management and ownership regarding rent collection trends, delinquency rates and eviction statuses.
  • Rent Collection: Monitor rent collection reporting, including assisting with posting rent, issuing notices and following up on delinquencies. This includes working with property teams to implement strategies to reduce arrears that results in financial success.
  • Eviction Management: Assist and manage the eviction process across the portfolio, from initial notice to final judgment, by collaborating with legal counsel to prepare documentation for evictions proceedings in compliance with local laws and regulations.
  • Collaboration: Work closely with the regional manager(s) and property teams to ensure successful process execution.
Requirements:
  • Bachelor’s degree, or previous experience working in collections.
  • Proficiency using Excel/Google Sheets/SmartSheet.
  • Experience with Yardi/RentCafe a plus.
  • Strong problem-solving skills with the ability to interpret data, identify trends, and offer actionable recommendations.
  • Excellent verbal and written communication skills, with the ability to present data-driven insights clearly and effectively.
  • Meticulous and detail-oriented with a strong focus on accuracy and data integrity.
  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Salary Range is $18.00 - $22.00 per hour
The base salary range displayed represents the expected minimum and maximum compensation for this role at the time of posting. Final salary offers are determined based on multiple factors, including the candidate's relevant experience, specific skills, qualifications, and type of property.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION and PRESENTATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the public. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
ANALYTICAL and MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and apply to practical situations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to analyze basic operating statements and identify unusual operating trends, ratios, and variances.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
LICENSES and DESIGNATIONS: A valid driver’s license is required for this position.
TRAINING and CERTIFICATES: Fair Housing must be completed within 1 day of hire and Fair Housing Certificate must be obtained and posted within 60 days of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORPORATE INTEGRITY: All team members in all positions are expected to always act professionally, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, and following company policies and procedures and fostering company core values.
Franklin Group is an Equal Opportunity Employer.

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