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Collections Representative Jobs in Virginia (NOW HIRING)

CBE Companies

$16.25 - $22/hr

As a Collections Associate, you will be responsible for contacting consumers, negotiating payment arrangements, and ensuring excellent customer experience while meeting performance targets. High ...

Beacon Credit Union

Collections Department Lead

Lynchburg, VA · On-site

$18 - $24.25/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission, "Dedicated to Our Member's Financial Success." The Collections Lead is responsible for overseeing ...

VRC

Collections Specialist Mon-Fri 8am-5pm

Roanoke, VA · On-site

$19/hr

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · On-site

$18.25 - $25/hr

Senior Billing & Collections Clerk - (HYBRID) The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable ...

Virginia Urology

Financial Counselor

Richmond, VA · On-site

$19 - $24.50/hr

Medical Billing Specialist, Patient Financial Counselor, Insurance Verification Specialist, Authorization Specialist, Healthcare Collections Representative Physical Requirements: Prolonged sitting or ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · On-site

$18.25 - $25/hr

The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This position focuses on generating and ...

lansing

Collections Analyst

Richmond, VA

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst ...

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All JobsCollections Representative JobsCollections Representative Jobs in Virginia

Collections Representative information

See Virginia salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for collections representative in Virginia is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 10,000 a month without a degree?

A Collections Representative typically earns less than $10,000 a month, but some high-level or specialized roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. Success in these roles often depends on experience, skills, and performance rather than formal education. High commissions, bonuses, or owning a business are common ways to achieve such earnings without a degree.

What are the duties of a collection representative?

A collections representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of interactions. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Virginia? For Collections Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Virginia look for? The top searched job categories for Collections Representative jobs in Virginia are:
What cities in Virginia are hiring for Collections Representative jobs? Cities in Virginia with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in VA? For Collections Representative jobs in VA, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Virginia as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.
Outbound Collections Specialist with INCENTIVES!

Outbound Collections Specialist with INCENTIVES!

CBE Companies

On-site

$16.25 - $22/hr

Full-time

Posted 26 days ago

CBE Companies rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

365th of 426 rated business services

Job description

Job Description:

Job Summary

We are seeking motivated and goaldriven individuals to join our ThirdParty Collections team. As a Collections Associate, you will be responsible for contacting consumers, negotiating payment arrangements, and ensuring excellent customer experience while meeting performance targets. High school graduates are welcome to apply.

Key Responsibilities

  • Make outbound and inbound calls to consumers regarding pastdue accounts.
  • Negotiate payment plans in accordance with company guidelines.
  • Skiptrace accounts to locate consumers when necessary.
  • Document all account activity accurately and in a timely manner.
  • Follow compliance standards and maintain professionalism in all interactions.
  • Meet daily, weekly, and monthly performance metric.

Basic Requirements

  • At least High school graduate.
  • Strong verbal communication and negotiation skills.
  • Basic computer literacy (typing, navigation, and data entry).
  • Ability to handle a highvolume calling environment.
  • Willingness to work onsite/shift schedule (if applicable).
  • Ability to maintain confidentiality and follow compliance rules.
  • Highly motivated, coachable, and resultsoriented.

Preferred Qualifications

  • Previous experience in collections, customer service, sales, or BPO is an advantage.
  • Familiarity with FDCPA or other collections regulations (training provided).

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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