Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Franklin Group
60 Franklin Group Jobs Hiring Near You
Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner * Interacts with FG team members through multiple platforms Including face-to-face interactions ...
Accounts Payable Clerk
$18.25 - $23/hr
Franklin Group is an Equal Employment Opportunity Employer.
Accounts Payable Clerk
$18.25 - $23/hr
Franklin Group is an Equal Employment Opportunity Employer.
Accounts Payable Clerk
Virginia Beach, VA · On-site
$18.25 - $23/hr
Franklin Group is an Equal Employment Opportunity Employer.
Accounts Payable Clerk
Virginia Beach, VA · On-site
$18.25 - $23/hr
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Ability to multi-task and work in a busy environment Franklin Group is an Equal Employment Opportunity Company.
Ability to multi-task and work in a busy environment Franklin Group is an Equal Employment Opportunity Company.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Must be able to travel as needed Franklin Group is an Equal Employment Opportunity Employer.
Compliance Specialist
Virginia Beach, VA · On-site
Franklin Group is an Equal Employment Opportunity Employer.
Compliance Specialist
Virginia Beach, VA · On-site
Franklin Group is an Equal Employment Opportunity Employer.
Part-Time Resident Relations Manager - Apartment Community
Fredericksburg, VA · On-site
$135.70K/yr
Ability to multi-task and work in a busy environment Franklin Group is an Equal Employment Opportunity Company.
Part-Time Resident Relations Manager - Apartment Community
Fredericksburg, VA · On-site
$135.70K/yr
Ability to multi-task and work in a busy environment Franklin Group is an Equal Employment Opportunity Company.
Assistant Community Manager- Lakeview Apartments
$20.25 - $24.50/hr
Franklin Group is an Equal Opportunity Employer.
Assistant Community Manager- Lakeview Apartments
$20.25 - $24.50/hr
Franklin Group is an Equal Opportunity Employer.
Franklin Group is an Equal Opportunity Employer.
Franklin Group is an Equal Opportunity Employer.
Franklin Group is an Equal Opportunity Employer.
Franklin Group is an Equal Opportunity Employer.
Assistant Community Manager - Congress Park
$20.25 - $24.50/hr
Franklin Group is an Equal Opportunity Employer.
Assistant Community Manager - Congress Park
$20.25 - $24.50/hr
Franklin Group is an Equal Opportunity Employer.
Assistant Community Manager
$18.25 - $22/hr
Franklin Group is an Equal Opportunity Employer.
Assistant Community Manager
$18.25 - $22/hr
Franklin Group is an Equal Opportunity Employer.
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Full-time
Posted yesterday
Job description
Job Title: Software Support Specialist
The Software Support Specialist will support the operations and system management on several critical software systems used at Franklin Group. They will need excellent customer service skills and extensive experience working in Excel and RealPage (Onesite) and Yardi (Voyager 7).
Duties and Responsibilities include the following but are not limited to:
- Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner
- Interacts with FG team members through multiple platforms Including face-to-face interactions, web meetings, support ticket updates, and email/phone communications
- Maintains clear, concise documentation of all support matters
- Effectively documents and records all aspects of client interactions in the designated client management systems (to promote transparency and understanding of software issues); in addition to building, managing, and maintaining the help content and support ticketing system.
- This position must be flexible and eager to work in an ever-changing environment that requires meeting the demands of a growing property management company.
- Some travel may be required.
Qualifications:
- At least 1 year of experience working in the affordable housing management industry.
- At least 1 year of experience using Onesite and/or Onesite Affordable.
- At least 1 year of experience using Yardi and/or Yardi Affordable.
- Excellent interpersonal and communication skills
- Excellent computer and internet skills/instincts, including strong proficiency in web-based applications
- Aptitude in customer service/client relations and a friendly disposition
Franklin Group is an Equal Opportunity Employer.