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Collections Supervisor Jobs in Virginia (NOW HIRING)

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Provide support for the collections department and branch managers in fulfilling customer requests ... and supervisory experience beneficial. - Strong member service and communication skills a must.

ChemTreat

Cash Application Specialist

Glen Allen, VA · On-site

$18.75 - $23.25/hr

Comprehensive Health benefits * 401(k) Reporting to theCredit & Collections Supervisor, Finance & Accounting, the Cash Application Specialist is responsible for: * Preparing, posting and reconciling ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · On-site

$28.85 - $30.29/hr

Billing and Collections Specialist The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · Hybrid

$28.85 - $30.29/hr

Billing and Collections Specialist The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This ...

VRC

Collections Specialist Mon-Fri 8am-5pm

Roanoke, VA · On-site

$19/hr

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the ...

ChemTreat

Cash Application Specialist

Glen Allen, VA · On-site

$18.75 - $23.25/hr

Comprehensive Health benefits * 401(k) Reporting to the Credit & Collections Supervisor, Finance & Accounting, the Cash Application Specialist is responsible for: * Preparing, posting and reconciling ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · On-site

$28.85 - $30.29/hr

The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This position focuses on generating and ...

Aston Carter

Sr. Billing And Collections Clerk

Dulles, VA · Hybrid

$28.85 - $30.29/hr

The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This position focuses on generating and ...

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Showing results 41-60

All JobsCollections Supervisor JobsCollections Supervisor Jobs in Virginia

Collections Supervisor information

See Virginia salary details

$30.7K

$58.2K

$108.1K

How much do collections supervisor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for collections supervisor in Virginia is $58,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $64,900.00 per year, depending on experience, location, and employer.

What does a collections supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a collections supervisor?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a collections supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are the most commonly searched types of Collections Supervisor jobs in Virginia? The most popular types of Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in Virginia? For Collections Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Virginia look for? The top searched job categories for Collections Supervisor jobs in Virginia are:
What are popular job titles related to Collections Supervisor jobs in VA? For Collections Supervisor jobs in VA, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $58,218 per year, or $28 per hour.

Collections Agent

Beacon Credit Union

Lynchburg, VA • On-site

$19.10/hr

Full-time

Posted 15 days ago

Job description

Role

The primary purpose of this position is to assist Beacon Credit Union to live out our mission, "Dedicated to Our Member's Financial Success."

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency). Responsible to deliver outstanding internal and external service standards. 

Major Duties and Responsibilities

Respond to customer inquiries by phone and in person (could include but not limited to requests to transport our collateral out of country, VSI and BALP claims, GAP and warrant insurance cancellations, NADA values, address updates).

Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments.

Reconcile GL's, process incoming bankruptcies, recovery payments and preparation of reports when needed.

Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency).

Demonstrates judgment and discretion within the framework of all applicable regulations and policies.

Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms).

Assist other departments and branches with transactions as needed. Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.

Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner.

Follows all applicable regulations, including Bank Secrecy Act, and Anti-money Laundering

Deliver outstanding service to internal and external members in alignment with the credit union's service standards.

All other duties as assigned.


Knowledge and Skills
Experience:

Six months to two years of similar or related experience, including time spent in preparatory positions.

-  Experience working with bankruptcies, foreclosures and repossessions.

-  Previous collection experience required.

-  Administrative and supervisory experience beneficial.

-  Strong member service and communication skills a must.  Must possess the ability to communicate professionally and effectively via the phone.  

-  Must have the ability to multi-task and be flexible during your workday.

-  Knowledgeable of laws that pertain to banking and collection practices 

Education/Certifications/Licenses:

- Education equivalent to a High School Degree or High School Diploma.  College degree preferred.

- Valid Driver's License Required.

Interpersonal Skills:

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Beacon Credit Union is an EEO employer - M/F/Vets/Disabled
Employment Type: FULL_TIME

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