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Remote Collections Supervisor Jobs in Virginia (NOW HIRING)

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representative II reports directly to the Customer Service Supervisor. This is ... This position is fully remote; however, you must reside within 75 miles from the Maximus McAllen ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representative II reports directly to the Customer Service Supervisor. This is ... This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

This is a remote opportunity. The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center employees. The Maine State-based Marketplace (ME SBM) project provides ...

Imh

... collections, lab and pathology, radiology, picture archiving and communications (PACS ... This position is remote with potential for 25% travel | Schedule: Monday - Friday, 8AM - 5PM MT.

Imh

... collections, lab and pathology, radiology, picture archiving and communications (PACS ... This position is fully remote with some quarterly required travel | Schedule: Monday - Friday, 8AM ...

New

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representative I reports directly to the Customer Service Supervisor. This is ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representative I reports directly to the Customer Service Supervisor. This is ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

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All JobsCollections Supervisor JobsRemote Collections Supervisor JobsRemote Collections Supervisor Jobs in Virginia

Remote Collections Supervisor information

What is the difference between Remote Collections Supervisor vs Remote Collections Specialist?

AspectRemote Collections SupervisorRemote Collections Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collections or financeHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentSupervises team remotely, manages workflows, and ensures collection targets are metHandles individual collections cases, contacts clients, and follows up on overdue accounts
Industry UsageCommon in finance, banking, and healthcare sectors

The Remote Collections Supervisor oversees collections teams remotely, focusing on team management and target achievement, while the Remote Collections Specialist handles individual collection cases and client contact. Both roles require similar credentials and are prevalent in finance and healthcare industries, but the supervisor has additional responsibilities in team oversight.

How does a remote collections supervisor effectively manage and motivate a distributed team?

As a Remote Collections Supervisor, you'll leverage a combination of regular virtual meetings, clear performance metrics, and collaborative digital tools to manage your team effectively. Building rapport and maintaining open communication are key, as you'll need to support team members who may be working in different locations or time zones. Providing timely feedback, recognizing achievements, and offering continuous training opportunities are common strategies to keep remote staff engaged and productive. Most supervisors also track collection goals closely and facilitate problem-solving sessions to address any challenges the team encounters.

What are the key skills and qualifications needed to thrive as a remote collections supervisor, and why are they important?

To thrive as a Remote Collections Supervisor, you need expertise in debt collection processes, leadership skills, and a background in finance or business, often supported by a bachelor's degree or equivalent experience. Familiarity with collections software (like FICO Debt Manager) and CRM systems, as well as knowledge of compliance regulations such as the Fair Debt Collection Practices Act (FDCPA), is crucial. Outstanding communication, problem-solving, and team management abilities help you motivate remote teams and handle challenging customer interactions. These skills ensure effective collections performance, regulatory compliance, and a cohesive virtual work environment.

What is a remote collections supervisor?

A Remote Collections Supervisor is a professional responsible for overseeing a team of collections agents who work from remote locations. Their primary duties include monitoring staff performance, ensuring compliance with company policies and regulations, setting goals, and providing coaching or training as needed. They also handle escalated collection issues, analyze collection data, and report on team progress. Effective communication and organizational skills are essential, as they manage operations virtually.
Remote Collections Supervisor jobs near you
Infographic showing various Remote Collections Supervisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Collections and Recovery Specialist

Alliance iCommunications

Hampton, VA • On-site, Remote

$15 - $17/hr

Full-time

Re-posted 19 days ago

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Are you ready to make a real difference - for customers and the company?
In this role you will help individuals navigate financial hardship while driving real business impact. If you're someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine.
Compensation: $15.00 to $17.00 per hour

What You'll Do:

As aCollections and Recovery Specialist, you'll play a crucial role in helping clients recover delinquent loan products and past-due accounts. You'll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control - and earning strong commission while doing it.

  • Contacting consumers to collect on overdue accounts via outbound and inbound calls

  • Negotiatingpayoffs, settlements, and payment plans

  • Communicating withrespect and empathy, offering realistic solutions to distressed clients

  • Documenting all communications and guiding customers through payment systems (online or IVR)

  • Navigatingstate-specific collection laws and legal recovery processes

  • Managing daily work logs, prioritizing accounts, and maintaining call productivity

  • Performingskip tracingand using investigative tools to locate consumers

  • Completing requiredcompliance certificationsper client and regulatory guidelines

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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