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Remote Collections Supervisor Jobs in Virginia (NOW HIRING)

ZIM

Senior Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning ...

Ambius

Collections Representative (Seasonal)

Richmond, VA · On-site +1

$17.21 - $25/hr

Handle telephone collections on past due accounts receivables * Implement and monitor payment plans * Responsible for call handling and chargebacks * Responsible for quality assurance monitoring ...

micro1 AI

Accounts Receivable Manager - Remote

Suffolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Accounts Receivable Manager - Remote

Roanoke, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Accounts Receivable Manager - Remote

Hampton, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Accounts Receivable Manager - Remote

Norfolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

Imh

... collections, lab and pathology, radiology, picture archiving and communications (PACS ... This is a remote position with the possibility oftravel. We are committed to offering flexible work ...

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Remote Collections Supervisor information

What is the difference between Remote Collections Supervisor vs Remote Collections Specialist?

AspectRemote Collections SupervisorRemote Collections Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collections or financeHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentSupervises team remotely, manages workflows, and ensures collection targets are metHandles individual collections cases, contacts clients, and follows up on overdue accounts
Industry UsageCommon in finance, banking, and healthcare sectors

The Remote Collections Supervisor oversees collections teams remotely, focusing on team management and target achievement, while the Remote Collections Specialist handles individual collection cases and client contact. Both roles require similar credentials and are prevalent in finance and healthcare industries, but the supervisor has additional responsibilities in team oversight.

How does a Remote Collections Supervisor effectively manage and motivate a distributed team?

As a Remote Collections Supervisor, you'll leverage a combination of regular virtual meetings, clear performance metrics, and collaborative digital tools to manage your team effectively. Building rapport and maintaining open communication are key, as you'll need to support team members who may be working in different locations or time zones. Providing timely feedback, recognizing achievements, and offering continuous training opportunities are common strategies to keep remote staff engaged and productive. Most supervisors also track collection goals closely and facilitate problem-solving sessions to address any challenges the team encounters.

What are the key skills and qualifications needed to thrive as a Remote Collections Supervisor, and why are they important?

To thrive as a Remote Collections Supervisor, you need expertise in debt collection processes, leadership skills, and a background in finance or business, often supported by a bachelor's degree or equivalent experience. Familiarity with collections software (like FICO Debt Manager) and CRM systems, as well as knowledge of compliance regulations such as the Fair Debt Collection Practices Act (FDCPA), is crucial. Outstanding communication, problem-solving, and team management abilities help you motivate remote teams and handle challenging customer interactions. These skills ensure effective collections performance, regulatory compliance, and a cohesive virtual work environment.

What is a Remote Collections Supervisor?

A Remote Collections Supervisor is a professional responsible for overseeing a team of collections agents who work from remote locations. Their primary duties include monitoring staff performance, ensuring compliance with company policies and regulations, setting goals, and providing coaching or training as needed. They also handle escalated collection issues, analyze collection data, and report on team progress. Effective communication and organizational skills are essential, as they manage operations virtually.
Remote Collections Supervisor jobs near you
Infographic showing various Remote Collections Supervisor job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Senior Collections Specialist

ZIM

Virginia Beach, VA • On-site, Remote

$16 - $21.75/hr

Full-time

Posted 17 days ago

Job description

Description
Main purpose of the role: Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.
Responsible for mentoring, coaching and training select Collection Specialists to improve their "soft skills" and abilities with regards to collections.
Responsible for administrative functions as designated by the Collection Manager including but not limited to, working with sales team and other departments.
Major areas of responsibility: Document collection activity and research efforts into the specified database. Mentor, coach and develop select team members in all aspects of collection activity and research efforts into the specified database.
Main Tasks:
  • Contact Customers to pursue for payment and reconcile all differences in AR between Zim and customer
  • Effectively manage relationships on account between customer, Sales, DSG/CS and Finance to promote timely collection according to terms
  • Reviews all customer AR balances to ensure billing/invoice and payment accuracy.
  • Serve as main contact on all accounting aspects of the customer's account.
  • Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer.
  • Provide oversight and assistance to facilitate timely resolution and payment
  • Escalate any delays in resolution issues/problems to Dispute Management, Director of Finance, or other departments as needed
  • Produce and distribute daily, weekly and monthly reports as required
  • Reports provided as requested and required by Management
  • Create and implement training processes for team for onboarding and continuing education on job functions
  • Create, monitor and continuously improve training manual for use by Collectors
  • Work with select team members to improve collection processes including use of shadowing and feedback sessions
  • Bring CS problems to the attention of Management that impact customer satisfaction and their ability to pay
  • Participate in resolving issues by working with other internal departments and/or other agencies
  • May include managing relationship with 3rd party agencies
  • Improving reporting capability and analyzing collection data to drive results
  • Improve functionality of working with 3rd party payment agencies like CASS, CTSI, US Bank, etc

Requirements
• Minimum of five years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience required
• Intermediate to advanced Microsoft excel proficiency
• Accounting software - SAP knowledge in FI/CO (preferred)
• Microsoft office suite proficiency
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and works well both independently and in a team environment
• Able to handle stressful situations and deadline pressures well

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