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Remote Collections Supervisor Jobs in Virginia (NOW HIRING)

TEKsystems

Customer Service Representative

Ashland, VA · Remote

$18.50/hr

This is a remote, contract position that will support the team during their busiest season. Skills You must have at least 3 years of customer service experience, ideally in a remote capacity working ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Fully Remote Duration: 6-month contract (potential to extend) Working Hours: 9:00 AM - 5:30 PM EST or 9:30 AM - 6:00 PM EST (30-minute lunch) Training Schedule: 9:00 AM - 5:30 PM EST (6 Weeks) Start ...

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TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Arlington, VA (100% remote) Duration: 6 months Production Schedule: M-F 9:00 AM - 5:30 PM EST or 9:30 AM - 6:00 PM EST (30-minute lunch) Start Date: Tuesday, September 8th Training Hours: 9:00 AM - 5 ...

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All JobsCollections Supervisor JobsRemote Collections Supervisor JobsRemote Collections Supervisor Jobs in Virginia

Remote Collections Supervisor information

What is the difference between Remote Collections Supervisor vs Remote Collections Specialist?

AspectRemote Collections SupervisorRemote Collections Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collections or financeHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentSupervises team remotely, manages workflows, and ensures collection targets are metHandles individual collections cases, contacts clients, and follows up on overdue accounts
Industry UsageCommon in finance, banking, and healthcare sectors

The Remote Collections Supervisor oversees collections teams remotely, focusing on team management and target achievement, while the Remote Collections Specialist handles individual collection cases and client contact. Both roles require similar credentials and are prevalent in finance and healthcare industries, but the supervisor has additional responsibilities in team oversight.

How does a remote collections supervisor effectively manage and motivate a distributed team?

As a Remote Collections Supervisor, you'll leverage a combination of regular virtual meetings, clear performance metrics, and collaborative digital tools to manage your team effectively. Building rapport and maintaining open communication are key, as you'll need to support team members who may be working in different locations or time zones. Providing timely feedback, recognizing achievements, and offering continuous training opportunities are common strategies to keep remote staff engaged and productive. Most supervisors also track collection goals closely and facilitate problem-solving sessions to address any challenges the team encounters.

What are the key skills and qualifications needed to thrive as a remote collections supervisor, and why are they important?

To thrive as a Remote Collections Supervisor, you need expertise in debt collection processes, leadership skills, and a background in finance or business, often supported by a bachelor's degree or equivalent experience. Familiarity with collections software (like FICO Debt Manager) and CRM systems, as well as knowledge of compliance regulations such as the Fair Debt Collection Practices Act (FDCPA), is crucial. Outstanding communication, problem-solving, and team management abilities help you motivate remote teams and handle challenging customer interactions. These skills ensure effective collections performance, regulatory compliance, and a cohesive virtual work environment.

What is a remote collections supervisor?

A Remote Collections Supervisor is a professional responsible for overseeing a team of collections agents who work from remote locations. Their primary duties include monitoring staff performance, ensuring compliance with company policies and regulations, setting goals, and providing coaching or training as needed. They also handle escalated collection issues, analyze collection data, and report on team progress. Effective communication and organizational skills are essential, as they manage operations virtually.
Remote Collections Supervisor jobs near you
Infographic showing various Remote Collections Supervisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Service Representative I

Sentara Healthcare

Harrisonburg, VA • On-site, Remote

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

492nd of 887 rated healthcare providers

Job description

City/State
Harrisonburg, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Harrisonburg/Rockingham County, Staunton/Waynesboro/Augusta County or Charlottesville area. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
  • High school diploma or equivalent Required

Experience
  • Two years of customer service experience required
  • Previous data entry experience required
  • Prior scheduling experience required
  • Familiar with Epic beaker preferred
  • Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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