ZipRecruiter

Log In

1

Collections Supervisor Jobs in Florida (NOW HIRING)

BBA Aviation

Collections Team Member

Orlando, FL

$17.25 - $23.25/hr

This position reports to the Credit Collections Supervisor Qualifications Required Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each ...

BBA Aviation

Collections Team Member

Orlando, FL · On-site

$17.25 - $23.25/hr

This position reports to the Credit Collections Supervisor Qualifications Required Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each ...

next page

Showing results 1-20

All JobsCollections Supervisor JobsCollections Supervisor Jobs in Florida

Collections Supervisor information

See Florida salary details

$23.2K

$43.9K

$81.5K

How much do collections supervisor jobs pay per year?

As of Jul 26, 2026, the average yearly pay for collections supervisor in Florida is $43,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $48,900.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are the most commonly searched types of Collections Supervisor jobs in Florida? The most popular types of Collections Supervisor jobs in Florida are:
What are popular job titles related to Collections Supervisor jobs in Florida? For Collections Supervisor jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Florida look for? The top searched job categories for Collections Supervisor jobs in Florida are:
What cities in Florida are hiring for Collections Supervisor jobs? Cities in Florida with the most Collections Supervisor job openings:
What are popular job titles related to Collections Supervisor jobs in FL? For Collections Supervisor jobs in FL, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Florida as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,882 per year, or $21.1 per hour.

Credit & Collections Supervisor

TOTE Resources LLC

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description


Credit & Collections Supervisor

Location: Jacksonville, FL
Company: TOTE Resources, LLC
Job Type: Full-Time

About TOTE Resources

TOTE Resources is the shared services organization supporting TOTE Group companies, delivering finance, HR, IT, and operational support to maritime and logistics businesses. We partner with operating companies to provide scalable, efficient solutions that drive performance, strengthen financial health, and support mission-critical supply chains.

Position Summary

TOTE Resources is seeking an experienced Credit & Collections Supervisor to lead and optimize the credit and collections function across a diverse portfolio of customers. This role will oversee commercial, military, and government contract receivables, ensuring strong cash flow, effective risk mitigation, and operational excellence.

The ideal candidate brings deep expertise in credit risk management, collections strategy, and team leadership, along with experience in transportation, logistics, or maritime environments.

Key ResponsibilitiesLeadership & Team Management
  • Supervise, coach, and develop a team of credit and collections professionals
  • Establish performance expectations, monitor KPIs, and drive accountability
  • Foster a collaborative, service-oriented, and high-performance team culture
Credit Risk & Portfolio Management
  • Manage a diverse receivables portfolio, including commercial, military, and government contract customers
  • Evaluate and approve credit applications, set credit limits, and monitor exposure
  • Conduct financial analysis to assess customer creditworthiness and risk
Collections & Accounts Receivable
  • Develop and execute effective collections strategies to reduce past-due balances
  • Monitor AR aging and drive improvements in DSO (Days Sales Outstanding)
  • Partner with customers and internal stakeholders to resolve billing issues and disputes
Process Improvement & Compliance
  • Implement best practices to improve AR processes, controls, and reporting accuracy
  • Ensure compliance with internal policies, GAAP standards, and audit requirements
  • Support internal and external audits and maintain strong documentation practices
Business Partnership
  • Collaborate with operations, finance, and commercial teams to align credit strategies with business objectives
  • Provide leadership with insights on cash flow, risk trends, and receivables performance
  • Act as a key liaison between TOTE Resources and supported operating companies
QualificationsRequired Qualifications
  • Bachelor’s degree in Finance, Accounting, Business Administration, or related field
  • 10+ years of credit and collections experience
  • 5+ years of supervisory or leadership experience
  • Experience managing complex receivables portfolios, including government and contract-based customers
  • Background in transportation, logistics, or maritime industries
  • Strong knowledge of credit risk assessment, AR processes, and financial analysis
  • Experience with ERP systems and financial reporting tools
Preferred Qualifications
  • Experience in a shared services or multi-entity environment
  • Familiarity with government contracts, billing requirements, and compliance considerations
  • Professional certification (e.g., CBA, CBF, or similar)
  • Advanced Excel and data analysis skills
Core Competencies
  • Leadership and team development
  • Credit risk management and financial acumen
  • Strategic thinking and problem-solving
  • Process improvement and continuous improvement mindset
  • Strong communication and stakeholder partnership
  • Results-driven with focus on cash flow optimization
Compensation & Benefits

TOTE Resources offers a competitive total rewards package, including:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and company holidays
  • Life and disability insurance
  • Employee assistance program (EAP)
  • Professional development and career growth opportunities
Equal Employment Opportunity (EEO)

TOTE Resources is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. TOTE Resources is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Accommodations

TOTE Resources is committed to providing reasonable accommodations to applicants and employees with disabilities. If you require assistance or accommodation during the application or hiring process, please contact the Human Resources team.