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Debt Collections Manager Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

This role is responsible for managing collections teams, driving recovery performance, and ensuring ... Develop and implement strategic plans, initiatives, and campaigns to optimize debt recovery efforts ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Provide leadership, direction, and guidance to the collections team, including managers ... Proven experience in debt collection, call center operations, or financial services management ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Provide leadership, direction, and guidance to the collections team, including managers ... Proven experience in debt collection, call center operations, or financial services management ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site

Provide leadership, direction, and guidance to the collections team, including managers ... Proven experience in debt collection, call center operations, or financial services management ...

Aston Carter

B2B Collections Specialist

Jacksonville, FL · Remote

$17.25 - $23.25/hr

Manage the accounts receivable aging report for assigned locations, subsidiaries, and escalated ... Work returned statements to collect outstanding debt, obtain updated customer contact information ...

Aston Carter

B2B Collections Specialist

Jacksonville, FL · On-site

$20 - $30/hr

Manage the accounts receivable aging report for assigned locations, subsidiaries, and escalated ... Work returned statements to collect outstanding debt, obtain updated customer contact information ...

defi AUTO LLC

Back Line Collections Manager

Tallahassee, FL · On-site

$52K - $65K/yr

The Back Line Collections Manager will be responsible for a team that processes customer service ... Detailed understanding of state and federal debt collection regulations and statutory requirements ...

MCI Careers

Debt Recovery Manager

Tampa, FL

This role is responsible for managing collections supervisors and agents, driving recovery performance, and ensuring operational excellence across all debt recovery activities. As a Debt Recovery ...

MCI Careers

Debt Recovery Manager

Tampa, FL

This role is responsible for managing collections supervisors and agents, driving recovery performance, and ensuring operational excellence across all debt recovery activities. As a Debt Recovery ...

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All JobsDebt Collections JobsDebt Collections Manager JobsDebt Collections Manager Jobs in Florida

Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a Debt Collections Manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a Debt Collections Manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a Debt Collections Manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are popular job titles related to Debt Collections Manager jobs in Florida? For Debt Collections Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Florida look for? The top searched job categories for Debt Collections Manager jobs in Florida are:
What cities in Florida are hiring for Debt Collections Manager jobs? Cities in Florida with the most Debt Collections Manager job openings:
Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Debt Collections Specialist

Debt Collections Specialist

NCB Management Services

Jacksonville, FL • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Debt Collections Specialist

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with uncapped earning potential?

We're hiring Debt Collections Specialist who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.

Position Overview

Our Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do

  • Make and receive calls to discuss past-due accounts with customers
  • Provide clear, empathetic explanations of account status and available resolution options
  • Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
  • Document all interactions accurately and efficiently
  • Meet daily, weekly and monthly performance goals
  • Maintain professionalism and adhere to all federal, state and Company regulations, including FDCPA

What You Bring

  • Strong communication and active-listening skills
  • Ability to stay composed, confident and solutions-focused
  • Comfort working with performance metrics and structured call expectations
  • Basic computer proficiency and ability to learn new systems
  • Prior collections or call center experience is helpful but not required. - We provide training

Why You'll Love Working Here

  • Uncapped earning potential with competitive hourly pay
  • Weekly pay
  • Hybrid work arrangements
  • Business casual work environment
  • Medical, dental and vision insurance (with HSA Option)
  • Employee Assistance Program (EAP)
  • Company paid Life Insurance
  • Company paid Short Term and Long Term Disability
  • 401(k) with Company match
  • Paid time off and paid holidays
  • Comprehensive training and ongoing coaching
  • Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

Apply