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Debt Collections Manager Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver

MCI Careers

Debt Recovery Director

Tampa, FL · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

MCI Careers

Debt Recovery Manager

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We

AT&T

Associate Director-Credit/Collections

Orlando, FL · On-site

$106K - $159K/yr

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Overall Purpose: Oversee and optimize development,

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All JobsDebt Collections JobsDebt Collections Manager JobsDebt Collections Manager Jobs in Florida

Debt Collections Manager information

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are popular job titles related to Debt Collections Manager jobs in Florida?

For Debt Collections Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Florida look for?

The top searched job categories for Debt Collections Manager jobs in Florida are:

What cities in Florida are hiring for Debt Collections Manager jobs?

Cities in Florida with the most Debt Collections Manager job openings:

Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Debt Collections Specialist

Ncb Management Services Inc

Jacksonville, FL • On-site

$16.75 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Debt Collections Specialist - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential? 

We're hiring Debt Collections Specialist who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution. 

Position Overview:

Our Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do:
  • Make and receive calls to discuss past-due accounts with customers
  • Provide clear, empathetic explanations of account status and available resolution options
  • Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
  • Document all interactions accurately and efficiently
  • Meet daily, weekly and monthly performance goals
  • Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA
What You Bring:
  • Strong communication and active-listening skills
  • Ability to stay composed, confident and solutions-focused
  • Comfort working with performance metrics and structured call expectations
  • Basic computer proficiency and ability to learn new systems
  • Prior collections or call center experience is helpful but not required. - We provide training
Why You'll Love Working Here:
  • Uncapped earning potential with competitive hourly pay
  • Weekly Pay
  • Hybrid work arrangements
  • Business casual work environment
  • Medical, dental and vision insurance (with HSA Option)
  • Employee Assistance Program (EAP)
  • Company paid Life Insurance
  • Company paid Short Term and Long Term Disability
  • 401(k) with Company match
  • Paid time off and paid holidays
  • Comprehensive training and ongoing coaching
  • Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you! 

 

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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