ZipRecruiter

Log In

2

Remote Collections Supervisor Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... supervisors, and agents, to ensure adherence to policies, procedures, and best practices. * Analyze ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... supervisors, and agents, to ensure adherence to policies, procedures, and best practices. * Analyze ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... supervisors, and agents, to ensure adherence to policies, procedures, and best practices. * Analyze ...

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site +1

$18 - $22/hr

We are currently looking for a full-time Debt Collection experience in collections. We offer ... Must be willing to work on camera and be supervised during scheduled work hours * Excellent written ...

MedWatch, LLC

AR Collections Specialist

Lake Mary, FL · On-site +1

$17 - $18/hr

Professional communication skills over the phone with clients, co-workers, and supervisors ... The employee shall designate a workspace within the remote work location to be used while ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... collections team, including managers, supervisors, and agents, to ensure adherence to policies ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... collections team, including managers, supervisors, and agents, to ensure adherence to policies ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... In this role, you will lead, coach, and support a team of collections agents to achieve recovery ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... In this role, you will lead, coach, and support a team of collections agents to achieve recovery ...

next page

Showing results 1-20

All JobsCollections Supervisor JobsRemote Collections Supervisor JobsRemote Collections Supervisor Jobs in Florida

Remote Collections Supervisor information

What is the difference between Remote Collections Supervisor vs Remote Collections Specialist?

AspectRemote Collections SupervisorRemote Collections Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collections or financeHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentSupervises team remotely, manages workflows, and ensures collection targets are metHandles individual collections cases, contacts clients, and follows up on overdue accounts
Industry UsageCommon in finance, banking, and healthcare sectors

The Remote Collections Supervisor oversees collections teams remotely, focusing on team management and target achievement, while the Remote Collections Specialist handles individual collection cases and client contact. Both roles require similar credentials and are prevalent in finance and healthcare industries, but the supervisor has additional responsibilities in team oversight.

How does a Remote Collections Supervisor effectively manage and motivate a distributed team?

As a Remote Collections Supervisor, you'll leverage a combination of regular virtual meetings, clear performance metrics, and collaborative digital tools to manage your team effectively. Building rapport and maintaining open communication are key, as you'll need to support team members who may be working in different locations or time zones. Providing timely feedback, recognizing achievements, and offering continuous training opportunities are common strategies to keep remote staff engaged and productive. Most supervisors also track collection goals closely and facilitate problem-solving sessions to address any challenges the team encounters.

What are the key skills and qualifications needed to thrive as a Remote Collections Supervisor, and why are they important?

To thrive as a Remote Collections Supervisor, you need expertise in debt collection processes, leadership skills, and a background in finance or business, often supported by a bachelor's degree or equivalent experience. Familiarity with collections software (like FICO Debt Manager) and CRM systems, as well as knowledge of compliance regulations such as the Fair Debt Collection Practices Act (FDCPA), is crucial. Outstanding communication, problem-solving, and team management abilities help you motivate remote teams and handle challenging customer interactions. These skills ensure effective collections performance, regulatory compliance, and a cohesive virtual work environment.

What is a Remote Collections Supervisor?

A Remote Collections Supervisor is a professional responsible for overseeing a team of collections agents who work from remote locations. Their primary duties include monitoring staff performance, ensuring compliance with company policies and regulations, setting goals, and providing coaching or training as needed. They also handle escalated collection issues, analyze collection data, and report on team progress. Effective communication and organizational skills are essential, as they manage operations virtually.
What cities in Florida are hiring for Remote Collections Supervisor jobs? Cities in Florida with the most Remote Collections Supervisor job openings:
Remote Collections Supervisor jobs near you
Remote Collections Specialist

Remote Collections Specialist

ADT Security Services

Jacksonville, FL • Remote

$20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description

Position Summary:

 
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.  As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. 

 

Duties and Responsibilities: 

  • Resolve inbound and outbound calls by using multiple applications and screens. 
  • Respond to general billing inquiries to review and resolve account issues.
  • Ability to negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Ability to clearly explain billing charges and answer any questions related to billing.                                    
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards. 
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
  • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
  • Internet speeds of at least 50 mbps to download and 25 mbps to upload.  

Education/Certification:

  • High school diploma or equivalent. 


Experience:

  • Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
  • Customer Service experience in a remote setting
  • Multi-Computer-screen navigation, multiple applications, strong negotiation skills


Skills:  

  • Basic typing, math, and problem-solving skills
  • Strong communication and verbal skills
  • Ability to multitask with multiple computer programs. 
  • PC experience and/or ability to learn basic functions.

Training:

  • This role is onsite training in our Jacksonville, Florida, location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30 miles from the Jacksonville, Florida, site location for on-site training before transitioning to remote. 
  • Training time: Monday - Friday, 8:30 am - 5:30 pm 


Schedule:

  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
  • This role offers a shift schedule ranging from 10:00 am to 12:30 pm EST start time Monday - Friday.
     

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). 

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, well-being benefits, and paid time off, among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. 

Anticipated application end date will be 7.17.26. This role is scheduled to start 8.17.26.


 

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

 

Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

View All ADT Jobs

Apply