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Collections Account Manager Jobs in Florida (NOW HIRING)

AT and T

Manager-Credit/Collections

Orlando, FL · On-site

Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk. Collections Management * Oversee collection activities to support timely recovery of outstanding ...

AT&T

Manager-Credit/Collections

Orlando, FL · On-site

Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk. Collections Management * Oversee collection activities to support timely recovery of outstanding ...

Kaseya Careers

Collections Specialist

Miami, FL · On-site

$17.75 - $24/hr

This position is responsible for managing accounts receivable while building strong, professional relationships with customers. The ideal candidate approaches collections with a solutions-oriented ...

Knack BPO LLC

Account Manager

Hollywood, FL · On-site

Manage and resolve DME billing issues, denials, audits, reconsiderations, collections, and accounts receivable. * Create, run, and analyze Brightree Ad Hoc reports . * Maintain daily communication ...

Knack BPO LLC

Account Manager

Hollywood, FL · On-site

Manage and resolve DME billing issues, denials, audits, reconsiderations, collections, and accounts receivable. * Create, run, and analyze Brightree Ad Hoc reports . * Maintain daily communication ...

Rent-A-Center

Account Manager

Pensacola, FL · On-site

$16.15/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Pensacola, FL · On-site

$16.15/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Florida

Collections Account Manager information

See Florida salary details

$22K

$49.2K

$79.2K

How much do collections account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for collections account manager in Florida is $49,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $58,700.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Florida?

For Collections Account Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Florida look for?

The top searched job categories for Collections Account Manager jobs in Florida are:

What cities in Florida are hiring for Collections Account Manager jobs?

Cities in Florida with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $49,184 per year, or $23.6 per hour.

Manager-Credit/Collections

Orlando, FL • On-site

AT and T
See more jobs at AT and Texternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Manager Credit/Collections
The Manager Credit/Collections is responsible for leading a team that supports credit and collections operations, including credit risk assessment, receivables management, collections strategy, dispute resolution, reporting, compliance, and process improvement. This role helps ensure timely collection of outstanding balances, reduces financial risk, supports cash flow objectives, and maintains effective working relationships with internal and external stakeholders.
The position oversees day-to-day team operations, assigns work, monitors performance, resolves operational issues, and supports execution of credit and collections policies, procedures, and business objectives.
Key Responsibilities
Credit Risk Management
  • Evaluate the creditworthiness of current and prospective customers using financial statements, credit reports, payment history, account activity, and other relevant data.
  • Review customer risk exposure and recommend appropriate credit limits, payment terms, account holds, releases, or escalation actions.
  • Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk.

Collections Management
  • Oversee collection activities to support timely recovery of outstanding receivables.
  • Review aging reports, delinquent balances, account activity, payment trends, and collection performance.
  • Support or approve payment arrangements, settlement recommendations, escalations, and account resolution strategies.
  • Collaborate with internal teams and, when applicable, external collection partners to resolve outstanding balances.

Team Leadership
  • Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up.
  • Assign work, establish priorities, monitor progress, and ensure daily tasks are completed accurately and efficiently.
  • Set performance expectations, provide feedback, support training, and conduct regular performance discussions.
  • Resolve day-to-day operational issues and escalate complex matters as needed.

Reporting, Compliance, and Controls
  • Prepare, review, and analyze reports related to aging, delinquency, collections performance, bad debt exposure, disputes, and cash recovery.
  • Ensure credit and collections activities are performed in accordance with established procedures, internal controls, and applicable requirements.
  • Analyze data to identify trends, risks, and opportunities to improve collection performance and reduce financial exposure.

Process Improvement and Stakeholder Support
  • Identify opportunities to improve collection processes, reporting accuracy, system usage, and team efficiency.
  • Partner with Finance, Billing, Sales, Customer Care, Legal, Operations, and other stakeholders to resolve customer account issues.
  • Support technology, automation, or system enhancement initiatives related to credit and collections operations.
  • Resolve complex billing, payment, credit, or dispute-related issues to minimize financial loss and improve account outcomes.

Other Duties
  • Support departmental planning, budget tracking, audits, special projects, stakeholder communication, and other assigned responsibilities related to credit and collections operations.

Job Contribution
This role oversees the daily operations of a credit and collections team, ensuring work is completed efficiently, accurately, and in alignment with business objectives. The position is responsible for task delegation, workload management, team performance, operational issue resolution, and execution of credit and collections strategies.
This role typically leads occupational staff and may influence decisions related to staffing, performance management, corrective action, and advancement-related activity for direct reports.
Supervisor: Yes
Required Qualifications
  • 3+ years of related experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.
  • Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.
  • Strong analytical, problem-solving, negotiation, and communication skills.
  • Ability to lead daily operations, manage competing priorities, and support team performance.
  • Experience using financial, billing, collections, reporting, or customer account systems.

Preferred Qualifications
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Prior supervisory, team lead, or people management experience.
  • Experience preparing aging reports, collection performance reports, risk assessments, or operational dashboards.
  • Knowledge of internal controls, receivables management, credit risk, and collections processes.
  • Experience partnering with cross-functional teams to resolve billing, payment, or dispute-related issues.

Compensation
Our Manager Credit/Collections earns between $70,700.00 - 106,100.00 USD Annual, in addition to company bonus. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Benefits
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays, based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits, short term and long term
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs, EAP
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
  • AT&T internet, including fiber where available, and AT&T phone

Call to Action
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
Apply today!
Our Manager-Credit/Collections jobs earn between $70,700.00 - $106,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Orlando, Florida
Salary Range:
$70,700.00 - $106,100.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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