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Collections Supervisor Jobs (NOW HIRING)

Empower Brands

Collections Supervisor

Marietta, GA

The Collections Supervisor leads the day-to-day operations of the Accounts Receivable collections team across seven JAN-PRO commercial cleaning markets. This role is responsible for supervising a ...

Empower Brands

Collections Supervisor

Marietta, GA · On-site

The Collections Supervisor leads the day-to-day operations of the Accounts Receivable collections team across seven JAN-PRO commercial cleaning markets. This role is responsible for supervising a ...

rcu

Collections Supervisor

Eau Claire, WI · Hybrid

$75K - $86K/yr

Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high-performing team, drive process improvements, and provide valuable insights that support our Members ...

Fox Rothschild

Collections Supervisor

Exton, PA

As a member of the Finance Department of a large, multi-office law firm, the Collections Supervisor supervises a team of credit and collections staff and provides support to the collections ...

Toyota

Collections Supervisor

San Juan, PR

The Supervisor will lead direct reports from the Collections and Loss Recovery areas and will be responsible for handling all performance management tasks, providing one-on-one and ongoing coaching ...

Royal Credit Union

Collections Supervisor

Eau Claire, WI · On-site

$75K - $86K/yr

Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high-performing team, drive process improvements, and provide valuable insights that support our Members ...

Hertz

Collections Supervisor

Oklahoma City, OK · On-site

$60K/yr

The Collections Supervisor is responsible for leading a team of Collection Specialists which ensures the timely recovery of outstanding balances, maintaining compliance with company policies and ...

Empower Brands

Collections Supervisor

Marietta, GA · On-site

The Collections Supervisor leads the day-to-day operations of the Accounts Receivable collections team across seven JAN-PRO commercial cleaning markets. This role is responsible for supervising a ...

Hertz

Collections Supervisor

Oklahoma City, OK · On-site

$60K/yr

The Collections Supervisor is responsible for leading a team of Collection Specialists which ensures the timely recovery of outstanding balances, maintaining compliance with company policies and ...

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Collections Supervisor information

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$31K

$58.7K

$109K

How much do collections supervisor jobs pay per year?

As of Jun 22, 2026, the average yearly pay for collections supervisor in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
More about Collections Supervisor jobs
What cities are hiring for Collections Supervisor jobs? Cities with the most Collections Supervisor job openings:
What are the most commonly searched types of Collections Supervisor jobs? The most popular types of Collections Supervisor jobs are:
What states have the most Collections Supervisor jobs? States with the most job openings for Collections Supervisor jobs include:
What job categories do people searching Collections Supervisor jobs look for? The top searched job categories for Collections Supervisor jobs are:
What are popular job titles related to Collections Supervisor jobs? For Collections Supervisor jobs, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in the United States as of June 2026, with employment types broken down into 30% Full Time, 67% Part Time, 2% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collections Supervisor

Empower Brands

Marietta, GA

Full-time

Posted 3 days ago

Job description

POSITION SUMMARY:

The Collections Supervisor leads the day-to-day operations of the Accounts Receivable collections team across seven JAN-PRO commercial cleaning markets. This role is responsible for supervising a team of 5-6 AR Specialists, managing portfolio performance, ensuring timely resolution of past-due accounts, and maintaining billing portal compliance. The supervisor serves as the primary escalation point for collection disputes, coordinates cross-market coverage, and partners with the Manager of Collections & Liquidity Planning on KPI reporting, AR cleanup initiatives, and process improvement.

This is a hands-on supervisory role and the successful candidate must be willing to make collection calls, work accounts directly, and lead by example in addition to managing the team.

KEY RESPONSIBILITIES:

Team Leadership & Performance Management:

  • Supervise 5-6 AR collectors handling $15M+ in receivables across 7 markets
  • Conduct weekly one-on-one meetings with each collector to review portfolio progress
  • Monitor individual and team KPIs: DSO, collection efficiency, past-due percentage, contact rate, promise-to-pay conversion, and clean account percentage
  • Provide coaching, training, and development for collectors including new hire onboarding
  • Manage cross-training assignments to ensure market coverage during absences
  • Conduct performance reviews and address underperformance directly

Collections Operations

  • Serve as the escalation point for complex collection issues, customer disputes, and high-balance accounts
  • Review and approve write-off recommendations per company authorization thresholds
  • Ensure all collection activity is documented in Sage Intacct with proper follow-up dates, notes, and reason codes
  • Monitor the AR aging report daily and ensure no account sits untouched beyond 14 days
  • Coordinate with Operations and Regional Directors on service-related disputes affecting collections

Portal & Billing Support

  • Oversee portal invoice submission compliance across all customer portals (Coupa, Ariba, Oracle, Tipalti, Real Page, Service Channel, and others)
  • Manage special billing situations including custom invoices, master billing, and late billers
  • Support the monthly billing cycle as needed including billing log review, invoice verification, and error resolution
  • Act as backup for the Manager on billing execution when required

Reporting & Process Improvement

  • Contribute to weekly and monthly AR reporting for executive leadership
  • Participate in the AR cleanup project, classify and resolve aged receivables using established reason codes
  • Identify process gaps and recommend improvements to collection workflows, documentation standards, and team efficiency

REQUIRED QUALIFICATIONS

  • 5+ years of accounts receivable or collections experience in a B2B commercial environment
  • 2+ years of supervisory experience directly managing AR collectors or a collections team
  • Experience with Sage Intacct strongly preferred; experience with other ERP systems (SAP, Oracle, NetSuite) considered
  • Demonstrated ability to reduce DSO, improve collection efficiency, and manage team performance through KPIs
  • Proficiency in Microsoft Excel including pivot tables, VLOOKUP, and data analysis
  • Strong communication skills for customer-facing escalation calls and internal coordination with Operations and Finance leadership
  • Experience in a multi-entity, multi-market environment preferred

PREFERRED QUALIFICATIONS

  • Experience with customer billing portals (Coupa, Ariba, or similar)
  • Background in commercial cleaning, facilities management, janitorial services, or franchise operations
  • Experience in a private equity-backed or high-growth environment
  • Familiarity with AR cleanup or remediation projects involving large volumes of aged receivables
  • Knowledge of bankruptcy procedures as they relate to accounts receivable
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.