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Collections Supervisor Jobs in Oregon (NOW HIRING)

Upstart

Senior Collections Specialist

OR · Remote

$18.50 - $25/hr

As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who ...

Premier Truck Rental

Collections Specialist

Portland, OR · On-site +1

$19.50 - $26.50/hr

The Collections Specialist is also responsible for reporting updates to management on customer account status and outstanding issues.  LOCATION While our preference is to hire candidates who are ...

AMS

Collections Administrative Assistant

Portland, OR

$21 - $22/hr

Collections Administrator Job Type : Full-time, Monday-Friday, 8:00 am - 5:00 pm Pay: $21.00 - $22.00 per hour Association Management Services (AMS) is seeking a detail-oriented Collections ...

Upstart

Head of Collections and Loss Mitigation

OR · On-site +1

Upstart's Collections team is responsible for helping borrowers navigate repayment while optimizing recovery outcomes and maintaining a high bar for compliance and customer experience. The team ...

Climate First Bank

Loan Collections Specialist

OR · Remote

$18.50 - $25/hr

Loan Collections Specialist We're seeking a Loan Collections Specialist to take charge of diverse portfolios-from cutting-edge consumer solar loans to high-stake SBA-guaranteed accounts. This remote ...

Fuze Health

OR · On-site

$110K - $138K/yr

Supervises billing and AR staff, assigning daily work, training new employees, and mentoring team ... AR Management & Collections: Monitors AR aging reports to identify and resolve delinquent accounts ...

WEX

OR · On-site

$18.50 - $25/hr

Proficient use of multiple systems and collections tools to be able to reach the right party ... Supervisory Responsibilities This position does not have direct supervisory responsibilities. May ...

eNett

OR · On-site

$18.50 - $25/hr

Proficient use of multiple systems and collections tools to be able to reach the right party ... Supervisory Responsibilities This position does not have direct supervisory responsibilities. May ...

Upstart

Operations Manager, Auto Collections

OR · Remote

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping customers navigate repayment while protecting customer experience, compliance, and portfolio ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Oregon

Collections Supervisor information

See Oregon salary details

$32.8K

$62.1K

$115.2K

How much do collections supervisor jobs pay per year?

As of Jun 13, 2026, the average yearly pay for collections supervisor in Oregon is $62,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $69,300.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
What are popular job titles related to Collections Supervisor jobs in Oregon? For Collections Supervisor jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Oregon look for? The top searched job categories for Collections Supervisor jobs in Oregon are:
What cities in Oregon are hiring for Collections Supervisor jobs? Cities in Oregon with the most Collections Supervisor job openings:
What are popular job titles related to Collections Supervisor jobs in OR? For Collections Supervisor jobs in OR, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Oregon as of June 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $62,086 per year, or $29.8 per hour.
Senior Collections Specialist

Senior Collections Specialist

Upstart

OR • Remote

$18.50 - $25/hr

Other

Posted 21 days ago

Job description

The Team: 

At Upstart, we're revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment.

How you'll make an impact

  • Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
  • Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
  • Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.

What Success Looks Like

  • As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics:
    • Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction.
    • Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring  Promise to pay  agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently.

Key Attributes for Success:

  • A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes.
  • Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. 
  • Effective time management to balance high call volumes with personalized and strategic borrower support.

Minimum Qualifications 

  • At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.
  • Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
  • Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
  • Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).

Preferred Qualifications

  • 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. 
  • Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.
  • Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.
  • Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.
  • Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.
  • Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.

Position location This role is available in the following locations: Remote.

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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