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Collection Supervisor Jobs in Columbus, OH (NOW HIRING)

FIRST MERCHANTS

Manager, Mortgage Sales

Columbus, OH · On-site

Decide when to recommend that a loan be charged-off with the cooperation of the Credit Collection Supervisor. * Call on existing and potential customers' realtors to develop new and/or additional ...

DHL

Seasonal Operations Supervisor

Groveport, OH · On-site

$29/hr

Participate in the collection of performance measurements consistent with customer, vendor, and ... supervisor/management role Our Organization has a business casual environment and focuses on ...

DPDHL

Seasonal Operations Supervisor

Groveport, OH · On-site

$29/hr

Participate in the collection of performance measurements consistent with customer, vendor, and ... supervisor/management role Our Organization has a business casual environment and focuses on ...

DPDHL

Seasonal Operations Supervisor

Groveport, OH · On-site

$29/hr

Participate in the collection of performance measurements consistent with customer, vendor, and ... supervisor/management role Our Organization has a business casual environment and focuses on ...

DHL

Seasonal Operations Supervisor

Groveport, OH · On-site

$29/hr

Participate in the collection of performance measurements consistent with customer, vendor, and ... supervisor/management role Our Organization has a business casual environment and focuses on ...

Eklego

Accounts Payable Supervisor

Columbus, OH · On-site

$63.30K - $86.90K/yr

Eklego is seeking a dedicated Accounts Payable Supervisor in a direct-hire position for a highly ... Maintain vendor records and master data (onboarding documentation, W-9 collection, tax ...

Eklego

Accounts Payable Supervisor

Columbus, OH · On-site

$63.30K - $86.90K/yr

Eklego is seeking a dedicated Accounts Payable Supervisor in a direct-hire position for a highly ... Maintain vendor records and master data (onboarding documentation, W-9 collection, tax ...

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Collection Supervisor information

See Columbus, OH salary details

$29.9K

$56.7K

$105.3K

How much do collection supervisor jobs pay per year?

As of May 28, 2026, the average yearly pay for collection supervisor in Columbus, OH is $56,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Supervisor, and why are they important?

To thrive as a Collection Supervisor, you need a solid background in finance or business, experience in collections, and often a bachelor's degree in a related field. Familiarity with collection management software, CRM systems, and regulatory compliance tools is typically required. Strong leadership, negotiation, and communication skills help motivate teams and resolve customer issues effectively. These competencies are crucial for maintaining high collection rates, ensuring compliance, and fostering a productive team environment.

How does a Collection Supervisor typically coordinate with other departments to optimize debt recovery strategies?

A Collection Supervisor often collaborates closely with departments such as finance, customer service, and legal to ensure effective and compliant debt recovery. They may work with finance teams to analyze account trends, partner with customer service to resolve disputes, and consult legal teams on escalated cases. This cross-functional coordination helps streamline the collection process, improve recovery rates, and maintain positive relationships with clients. Effective communication and teamwork are essential in this role to address challenges and achieve departmental goals.

What is a Collection Supervisor?

A Collection Supervisor is a professional responsible for overseeing a team of collectors in organizations such as banks, lending institutions, or companies with accounts receivable departments. Their main duties include monitoring the collection of overdue accounts, ensuring compliance with laws and company policies, training staff, and setting performance goals. Collection Supervisors also handle escalated customer issues, prepare reports on collection activities, and implement strategies to improve recovery rates. Their leadership is key to maintaining cash flow and minimizing financial losses for their organization.

What is the difference between Collection Supervisor vs Collections Specialist?

AspectCollection SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma; some roles may require certification in collections or finance
Work EnvironmentSupervises team members in call centers or finance departmentsHandles individual accounts, contacts debtors, and manages collections
Employer & Industry UsageFinancial institutions, healthcare, credit card companiesDebt collection agencies, banks, credit companies
Common Search & ComparisonOften compared for leadership roles in collectionsCompared for direct account management and debt recovery tasks

The main difference between a Collection Supervisor and a Collections Specialist is that the supervisor oversees a team and manages overall collection strategies, while the specialist focuses on contacting debtors and recovering individual accounts. Both roles are essential in the collections process but differ in responsibilities and scope.

Collection Supervisor jobs near you
Manager, Mortgage Sales

Manager, Mortgage Sales

First Merchants Bank

Columbus, OH

Full-time

Posted 22 days ago

First Merchants Bank rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

80th of 141 rated banks

Job description

First Merchants Bank is seeking a Manager, Mortgage Sales to join our team! This position will manage mortgage lenders for residential mortgage production, control of expenses, return on assets, and increased sales.

As part of this role you will:

  • Have responsibility over the production of residential mortgages.
    • Manage originators to ensure that sales goals are met.
    • Actively recruit to build and enhance the team.
    • Increase residential mortgage sales.
    • Increase referrals to originators from banking centers, realtors, and builders.
    • Monitor compliance issues with residential mortgage loans.
    • Interview applicants for job openings and make final hiring decisions; provide training, development, and guidance to department personnel; and review performance of subordinates and recommend salary adjustments, transfers, promotions and other personnel change.
    • Calculate commission payments for originators.
    • Assist with mortgage loan structuring.
    • Work with business development officer to increase corporate referrals.
    • Coordinate with marketing to promote the mortgage division.
  • Be responsible for the profitability of the assigned regions.
    • Monitor expenses to maximize profits,
    • Determine rate exceptions.
    • Recommend loans for mortgage portfolio.
    • Determine fee exceptions.
    • Drive cross selling from residential originators.
  • Obtain all necessary background data on which to base decision and supervise the analysis.
    • Make decisions on loans within limits of authority or recommend to other senior officers or Loan Committee.
    • Keep informed concerning the status of loans in portfolio and resolve problems with borrower.
    • Serve as financial counselor for borrowers and other customers as opportunities arise.
  • Follow and maintain control over retail mortgage loans originating by any officer of the Bank.
    • Decide what actions to take to enforce collection or ensure recovery of loans that are deteriorating.
    • Decide when to recommend that a loan be charged-off with the cooperation of the Credit Collection Supervisor.
    • Call on existing and potential customers’ realtors to develop new and/or additional business.

To be successful in this position, we require the following:

  • Bachelor’s degree in business, sales, marketing or a related field.
  • A minimum of five (5) years of related mortgage or sales management experience.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

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