ZipRecruiter

Log In

1

Debt Collections Manager Jobs in Tennessee (NOW HIRING)

Soni Resources

AR Collections Manager

Franklin, TN · On-site

$100K/yr

Accounts Receivable Collections Manager Location: Fully OnSite in Franklin, TN Schedule: Monday ... debt, and improve Days Sales Outstanding (DSO). Responsibilities: * Lead, coach, and develop the ...

Yusen Logistics

AR Collections Manager

Franklin, TN · On-site

The manager will minimize DSO and bad debt losses by organizing a record of Accounts Receivable ... The AR Collections Manager will supervise the daily operational activities as it relates to ...

Makowsky Ringel Greenberg, LLC

Debt Collector

Memphis, TN

$15.50 - $20.25/hr

Minimum one year of collections experience * Some property management and/or multifamily collection experience preferred Benefits * Competitive salary * Performance bonus program * Medical, dental ...

Makowsky Ringel Greenberg, LLC

Debt Collector

Memphis, TN · On-site

$15.50 - $20.25/hr

Minimum one year of collections experience * Some property management and/or multifamily collection experience preferred Benefits * Competitive salary * Performance bonus program * Medical, dental ...

Makowsky Ringel Greenberg, LLC

Debt Collector

Memphis, TN · On-site

$15.50 - $20.25/hr

Minimum one year of collections experience * Some property management and/or multifamily collection experience preferred Benefits * Competitive salary * Performance bonus program * Medical, dental ...

INHABIT IQ

Collections Specialist

Knoxville, TN · On-site +1

$17.75 - $23.75/hr

Reporting to the Manager of Billing & Collections, the Collections Specialist is a part of the ... Identify high-risk accounts and recommend actions to mitigate bad debt exposure. * Assist in the ...

next page

Showing results 1-20

All JobsDebt Collections JobsDebt Collections Manager JobsDebt Collections Manager Jobs in Tennessee

Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are popular job titles related to Debt Collections Manager jobs in Tennessee? For Debt Collections Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Tennessee look for? The top searched job categories for Debt Collections Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Debt Collections Manager jobs? Cities in Tennessee with the most Debt Collections Manager job openings:
Debt Collections Manager jobs near you

Collections Manager

Resound Credit Union

Nashville, TN • On-site

Full-time

Posted 15 days ago

Job description

ARE WE THE COMPANY FOR YOU?
Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full-time Collections Manager to join our growing team! This position is located at our Nashville location.
ABOUT RESOUND CREDIT UNION:
Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 50,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.
IS THIS POSITION FOR YOU?
As a Collections Manager, you are responsible for a variety of duties relating to the administration and operation of the Collections Department, which includes records, collections, and insurance. Responsible for coaching and supervising the staff. Ensures collection policies and procedures, and state and federal laws and regulations, are being adhered to
DUTIES AND RESPONSIBILITIES:
  1. Provides training to all personnel in the Collections Department.
  2. Supervises all personnel in the Collections Department, ensuring work is completed timely and accurately.
  3. Monitors time and attendance of personnel in the Collections Department.
  4. Monitors the collection of all loans and debt instruments.
  5. Establishes and maintains effective collection procedures.
  6. Reviews accounts assigned to Collections Specialists where action beyond routine collection procedures must be approved.
  7. Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.
  8. Recommends to management loans to be charged off on a monthly basis. Provides report to present for approval to the Board of Directors.
  9. Maintains a current manual of operations for Collections Department. Operating procedures for all major activities within the department should be included.
  10. Annually provides a written performance evaluation for department staff.
  11. Maintains current, in-depth knowledge of bankruptcy and litigation of delinquent accounts.
  12. Oversees the repossession of collateral on delinquent loans, real estate foreclosures, and other matters that require legal advice and assistance.
  13. Maintains all records of the collection program, including charged off loans, and updates information tracking systems.
  14. Is knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
  15. Attends court hearings as required.
  16. Oversees vehicle titles and insurance products offered by the Credit Union.
  17. Performs other duties as assigned.

JOB SPECIFICATIONS:
Education
High school diploma is required. College, business school, or related post high school training or equivalent related experience is preferred. A degree in Business, Finance, Economics, or related area from an accredited four-year college or university is desired.
Experience
Minimum of five years of financial institution experience managing a collection program of comparable or greater scale is preferred. Prefer experience in collection of consumer loans, credit cards, or similar accounts.
Physical, mental, and visual requirements
Most of the essential functions of this position are performed while seated at a desk. Extensive telephone work is performed, requiring good verbal communication skills. In working with repossessed collateral and foreclosed property, heavy lifting may be required at times. The Manager must be able to move freely from one area to another, as well as occasionally travel to areas within Middle Tennessee to inspect properties as needed. Property inspection often requires the ability to negotiate rough terrain and steep areas. Much of the work is performed using a personal computer and requires excellent visual, audio, and manual dexterity. The volume and nature of the duties of this position require the physical and mental stamina to handle multiple functions, meet required deadlines, and withstand periods of high stress.
Other
A valid Tennessee driver's license is required as the company car is often used for this position.
PERSONAL QUALIFICATIONS:
This position requires a professional appearance and leadership qualities with the ability to coach, lead, and motivate staff. Must have excellent analytical and problem-solving skills with strong attention to detail, personal initiative, and display good judgment. Good organization, planning, and communication skills are required. A high degree of integrity, honesty, and dependability are necessary. Must work effectively with other departments and branches, function as a team player, and cooperate with co-workers, members, and business associates.
Resound Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Apply