Work you'll do As a Collections Escalation Lead Analyst on the Global Finance Services team, you ... Experience supporting collection escalations or debtor management activities * Knowledge of ...
Work you'll do As a Collections Escalation Lead Analyst on the Global Finance Services team, you ... Experience supporting collection escalations or debtor management activities * Knowledge of ...
Oversee unmanageable debt collections and ensure expenses to remain within established budgets ... Utilizes NAPA CRM Tools to monitor leads, log customer interactions and schedule sales calls. Key ...
Oversee unmanageable debt collections and ensure expenses to remain within established budgets ... Utilizes NAPA CRM Tools to monitor leads, log customer interactions and schedule sales calls. Key ...
Oversee unmanageable debt collections and ensure expenses to remain within established budgets ... Utilizes NAPA CRM Tools to monitor leads, log customer interactions and schedule sales calls. Key ...
Oversee unmanageable debt collections and ensure expenses to remain within established budgets ... Utilizes NAPA CRM Tools to monitor leads, log customer interactions and schedule sales calls. Key ...
Debt Collector Associate
Nashville, TN · Hybrid
$15.50 - $20/hr
Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...
Quick apply
Debt Collector Associate
Nashville, TN · Hybrid
$15.50 - $20/hr
Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...
Housing Operations Director
Knoxville, TN · On-site
Partner with Property Managers to identify opportunities for expense reduction while maintaining high-quality service. * Monitor occupancy, delinquency, bad debt, collections, and leasing performance.
Housing Operations Director
Knoxville, TN · On-site
Partner with Property Managers to identify opportunities for expense reduction while maintaining high-quality service. * Monitor occupancy, delinquency, bad debt, collections, and leasing performance.
Housing Operations Director
Knoxville, TN · On-site
Partner with Property Managers to identify opportunities for expense reduction while maintaining high-quality service. * Monitor occupancy, delinquency, bad debt, collections, and leasing performance.
Housing Operations Director
Knoxville, TN · On-site
Partner with Property Managers to identify opportunities for expense reduction while maintaining high-quality service. * Monitor occupancy, delinquency, bad debt, collections, and leasing performance.
Credit Manager
Smyrna, TN · On-site
$115K - $120K/yr
... debt, receivables aging, days beyond terms, and DSO. Primary Responsibilities ... Lead credit, collections, and cash application activities. This includes maintenance and ...
Quick apply
Credit Manager
Smyrna, TN · On-site
$115K - $120K/yr
... debt, receivables aging, days beyond terms, and DSO. Primary Responsibilities ... Lead credit, collections, and cash application activities. This includes maintenance and ...
Credit Manager
Smyrna, TN · On-site
... debt, receivables aging, days beyond terms, and DSO. Primary Responsibilities ... Lead credit, collections, and cash application activities. This includes maintenance and ...
Credit Manager
Smyrna, TN · On-site
... debt, receivables aging, days beyond terms, and DSO. Primary Responsibilities ... Lead credit, collections, and cash application activities. This includes maintenance and ...
Assistant Property Manager
Antioch, TN · On-site
$17.75 - $24.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Finance & Collections: * Manage rent collection, including processing payments, making daily ... Maintain a working knowledge of state laws regarding debt collection. * Leasing & Marketing:
Quick apply
Assistant Property Manager
Antioch, TN · On-site
$17.75 - $24.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Finance & Collections: * Manage rent collection, including processing payments, making daily ... Maintain a working knowledge of state laws regarding debt collection. * Leasing & Marketing:
Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in ... collections. * Record Maintenance - proper management & updating of system to maximize contacts
Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in ... collections. * Record Maintenance - proper management & updating of system to maximize contacts
Manager, Finance Systems Implementation
Knoxville, TN · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
Collections & AR Management: Lead aging review, dunning cadence, dispute resolution, and escalation workflows. Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt ...
Manager, Finance Systems Implementation
Knoxville, TN · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
Collections & AR Management: Lead aging review, dunning cadence, dispute resolution, and escalation workflows. Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt ...
Staff Counsel Legal Collections
$77K - $88K/yr
Medical
PTO
This person also manages and resolves collection litigation, provides legal support for the ... regulations governing debt collection and related activities. The Staff Counsel II may also ...
Staff Counsel Legal Collections
$77K - $88K/yr
Medical
PTO
This person also manages and resolves collection litigation, provides legal support for the ... regulations governing debt collection and related activities. The Staff Counsel II may also ...
SUPV PATIENT ACCOUNTING
Knoxville, TN · On-site
Supervises accuracy and timeliness of collections, charity care, and bad debt activities to ensure ... Supports budgetary goals through responsible resource management and process improvement.
SUPV PATIENT ACCOUNTING
Knoxville, TN · On-site
Supervises accuracy and timeliness of collections, charity care, and bad debt activities to ensure ... Supports budgetary goals through responsible resource management and process improvement.
SUPV PATIENT ACCOUNTING
Knoxville, TN · On-site
Supervises accuracy and timeliness of collections, charity care, and bad debt activities to ensure ... Supports budgetary goals through responsible resource management and process improvement. Minimum ...
SUPV PATIENT ACCOUNTING
Knoxville, TN · On-site
Supervises accuracy and timeliness of collections, charity care, and bad debt activities to ensure ... Supports budgetary goals through responsible resource management and process improvement. Minimum ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
Nashville, TN · On-site
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Credit Manager
$4.7K - $7.6K/mo
Medical
Dental
Vision
Life
Retirement
PTO
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts ... Manage bad debt exposure, including recovery efforts and legal escalation when necessary * Ensure ...
Debt Collections Manager information
What is the difference between Debt Collections Manager vs Debt Recovery Specialist?
| Aspect | Debt Collections Manager | Debt Recovery Specialist |
|---|---|---|
| Credentials | Typically requires experience in collections, knowledge of debt laws, and sometimes managerial certifications | Often has collections experience, strong negotiation skills, and relevant industry certifications |
| Work Environment | Manages teams in corporate or agency settings, overseeing collection strategies | Works directly with clients and debtors, often in call centers or field environments |
| Industry Usage | Commonly employed in financial institutions, collection agencies, and corporations | Used in similar settings, focusing on debt recovery and negotiation |
The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.
What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?
To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.
What are some common challenges a debt collections manager faces when leading a collections team?
A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.
What does a debt collections manager do?
A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are popular job titles related to Debt Collections Manager jobs in Tennessee? For Debt Collections Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Tennessee look for? The top searched job categories for Debt Collections Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Debt Collections Manager jobs? Cities in Tennessee with the most Debt Collections Manager job openings:
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Deloitte's Global Finance Services team is seeking a Collections Escalation Lead Analyst to support the resolution of aged receivables and complex collection matters across a global stakeholder network. In this role, you will help drive timely resolution of non-payment issues, coordinate with internal teams and external parties, and support consistent debtor management processes. This is an opportunity to contribute to a high-performing finance organization focused on operational discipline, compliance, and service excellence.
Work you'll do
As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:
Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.
Qualifications
Required:
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 360981
Job ID 360981
Work you'll do
As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:
- Investigating and resolving non-payment issues for invoices that have exceeded payment terms and require escalation beyond standard collection processes
- Contacting internal and external clients by phone and email to support collection of aged invoices and drive issue resolution
- Coordinating with internal stakeholders and solicitors to support legal debt recovery proceedings and required documentation
- Providing status updates, issues, and action items to stakeholders, including participation in recurring meetings
- Resolving accounts receivable inquiries in a timely, professional, and efficient manner while following debtor management policies, procedures, and business rules
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks as well as meet deadlines, in a fast-paced and dynamic environment
- Ability to provide clear guidance to others
Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.
Qualifications
Required:
- Bachelor's degree
- Minimum of five years' experience in accounts receivable
- Minimum of two years' experience in collections
- Experience resolving aged receivables or non-payment issues for internal and external clients
- Experience working across international organizations or networks
- Proficiency in Microsoft Office applications, including Excel
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- Experience supporting collection escalations or debtor management activities
- Knowledge of creditor claims for insolvency and legal debt recovery processes
- Experience working with SAP
- Experience identifying and implementing process improvements in finance operations
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 360981
Job ID 360981