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Debt Collections Manager Jobs in Kansas (NOW HIRING)

TrueML

Collections Specialist I

Lenexa, KS · On-site

$20 - $23/hr

We combine machine learning with a human-based approach to transform debt resolution and to get ... Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.

TrueML

Collections Specialist I

Lenexa, KS · On-site

$20 - $23/hr

We combine machine learning with a human-based approach to transform debt resolution and to get ... Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.

TrueML

Collections Specialist I

Lenexa, KS · On-site

$20 - $23/hr

We combine machine learning with a human-based approach to transform debt resolution and to get ... Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.

LegalStream, Inc.

3rd Party Collector

Overland Park, KS · On-site

$15.75 - $20.50/hr

The Collections Representative is responsible for managing overdue accounts and recovering ... Collaborate with customers to establish manageable payment plans while ensuring timely debt ...

LegalStream, Inc.

3rd Party Collector

Overland Park, KS · On-site

$15.75 - $20.50/hr

The Collections Representative is responsible for managing overdue accounts and recovering ... Collaborate with customers to establish manageable payment plans while ensuring timely debt ...

Ideatek Telcom LLC

AR & Collections Specialist

Wichita, KS · On-site

$18.25 - $23/hr

Help manage collection activity for past-due accounts through outbound calls, customer ... debt review, write-offs, and coordination with external collection partners in accordance with ...

MCI Careers

Call CenterCollections Representative

Wichita, KS · On-site

$11.50 - $15/hr

... with debt collection laws and best practices is a plus * Previous experience in collections ... Account Management : Update customer records, payment statuses, and notes in the system accurately ...

MCI Careers

Call CenterCollections Representative

Wichita, KS · On-site

$11.50 - $15/hr

... with debt collection laws and best practices is a plus * Previous experience in collections ... Account Management : Update customer records, payment statuses, and notes in the system accurately ...

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Debt Collections Manager information

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are popular job titles related to Debt Collections Manager jobs in Kansas?

For Debt Collections Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Kansas look for?

The top searched job categories for Debt Collections Manager jobs in Kansas are:

Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Kansas as of September 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

Collections Specialist I

Lenexa, KS • On-site

TrueML
See more jobs at TrueMLexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Engage consumers and authorized third parties through inbound and outbound communication channels to answer account inquiries and resolve balances.

  • Partner with consumers to understand their financial circumstances, uncover needs, and negotiate viable repayment plans.

  • Document all customer interactions, commitments, and account updates within internal systems with accuracy.

Job description

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.


About This Role
 
As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions through various communication channels, including email messaging, inbound call handling, and outbound dialing.
 
We are hiring for our class starting on September 21 with a schedule of Monday through Friday, 9:30 a.m.- 6 p.m. 
What You'll Do:

  • Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.

  • Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.

  • Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.

  • Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.

  • Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.

  • Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them. 

Who You Are:

  • Communicator & Negotiator: You have strong verbal and written communication skills and know how to de-escalate tough situations with empathy and active listening

  • Detail-Oriented & Organized: You possess sharp critical-thinking skills, strong time management, and meticulous attention to record-keeping.

  • Adaptable Learner: You thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations. 

Qualifications:
  • High school diploma or GED required. 
  •  1 year of experience in customer service, contact centers, collections, or a related client-facing role (Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)
For U.S.-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, as well as other factors such as relevant skills, experience, and qualifications.
Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:
  • U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis) 
We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience.
What We Offer (Perks & Benefits)

  • Flexible vacation

  • Medical/dental/vision insurance

  • Traditional/Roth retirement savings options

  • Company-paid disability and life insurance

  • Flexible Spending Account & Limited FSA

  • Family-friendly parental leave, volunteer and voting time off

  • On-demand wellness platform access for you and 5 friends and family

  • PerkSpot discount program for 900+ merchants nationwide


Onsite & Physical Requirements
This is an onsite position based in our local office and regular,  in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
 
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
 
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
 
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion
We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.