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Credit Collections Manager Jobs in Delaware (NOW HIRING)

BCForward

Collection Specialist

New Castle, DE · On-site

$19 - $20/hr

... or credit environment. * Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite. * Familiarity with debt collection laws, regulations ...

Aston Carter

Chief Legal Officer

Harrington, DE

... collections, lending, or consumer finance, with familiarity in credit risk management. * Experience managing outside counsel and interacting with regulatory agencies. * Knowledge of employment law ...

Aston Carter

Chief Legal Officer

Harrington, DE · On-site

$72 - $96/hr

... collections, lending, or consumer finance, with familiarity in credit risk management. * Experience managing outside counsel and interacting with regulatory agencies. * Knowledge of employment law ...

OneMain Financial

Loan Sales Specialist

Wilmington, DE · On-site

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with ... Since 1912,we'velooked beyond credit scores to help people get the money they need today and reach ...

OneMain Financial

Loan Sales Specialist

Bear, DE · On-site

$18 - $22/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

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Credit Collections Manager information

See Delaware salary details

$54.5K

$87.2K

$127.1K

How much do credit collections manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for credit collections manager in Delaware is $87,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
More about Credit Collections Manager jobs

What are the most commonly searched types of Credit Collections jobs in Delaware?

The most popular types of Credit Collections jobs in Delaware are:

What are popular job titles related to Credit Collections Manager jobs in Delaware?

For Credit Collections Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Credit Collections Manager jobs in Delaware look for?

The top searched job categories for Credit Collections Manager jobs in Delaware are:

What cities in Delaware are hiring for Credit Collections Manager jobs?

Cities in Delaware with the most Credit Collections Manager job openings:

Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Delaware as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $87,184 per year, or $41.9 per hour.

Risk Management - Collections Strategy - Vice President

Wilmington, DE • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

Other

Re-posted 24 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Help shape how a leading Cards business identifies emerging risk and improves customer outcomes-before charge-off. You'll turn complex collections data into clear, actionable strategy that influences senior decisions and drives measurable performance improvement. Partnering across teams, you'll challenge assumptions, elevate monitoring, and strengthen risk discipline through best-in-class analytics. This is a high-visibility role for a curious, rigorous leader who thrives in fast-paced, data-driven environments.

As a/anRisk Management - Collections Strategy - Vice Presidentin theCollections Pre Charge-off Team (Cards), you will own analytics and risk monitoring that help ensure the business operates within established risk parameters while delivering long-term performance goals.
You'll independently develop insights, diagnose performance trends, and translate findings into practical recommendations for senior leaders and key stakeholders. You'll also lead the development and delivery of MIS and reporting solutions to ensure performance and risk signals are timely, accurate, and decision-ready.

This role offers the opportunity to influence strategy, improve operational performance through root-cause diagnostics, and continuously enhance risk management processes through new tools, methodologies, and external perspective.

Job Responsibilities:
  • Developcomprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
  • Identifyemerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
  • Analyzecollections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
  • Conductroot-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
  • Generateclear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
  • Preparedetailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
  • Presentfindings, insights, and strategic implications to multiple levels of management with clarity and confidence
  • Leadthe design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
  • Partneracross functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
  • Monitorinternal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
  • Drivecontinuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability
Required Qualifications, Capabilities, and Skills:
  • Bachelor's degree or higherin a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
  • Minimum 7 yearsof professional analytics experience supporting business strategy, risk, or performance management
  • Demonstrated abilityto structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
  • Proven experienceapplying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
  • Strong abilityto translate complex analysis into practical solutions and concise, executive-ready conclusions
  • Experienceproducing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
  • Strong communication skillswith the ability to present insights clearly to stakeholders at varying levels of seniority
  • Track recordof working independently, exercising sound judgment, and delivering results with minimal oversight
  • Strong collaboration skillswith ability to influence without authority and align teams around data-driven actions
  • Demonstrated agilityin learning and applying new tools and technologies to improve analytical delivery
  • Results orientationwith high ownership, accountability, and a commitment to quality and control discipline
Preferred Qualifications, Capabilities, and Skills:
  • Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
  • Expertise in MIS/reporting solution development, including scalable, automated, and trusted executive reporting
  • Strong stakeholder managementskills, including comfort challenging constructively and driving alignment across teams
  • Experience monitoring external factors(industry, regulatory, macro/consumer signals) and translating them into risk implications
  • Ability to craft executive narrativesconnecting data, risk appetite, operational realities, and strategic trade-offs
  • Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
  • Comfort in fast-paced environmentswith changing priorities while maintaining high standards of accuracy and control
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