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Credit Collections Manager Jobs in Delaware (NOW HIRING)

Curtis Lane Holdings LLC

Rental Advisor

Delmar, DE · On-site

... to the Store manager on any possible customer recovery action needed * Maintains accurate ... Works collaboratively with accounting on customer credit/collections concerns for complete ...

OneMain Financial

Loan Sales Specialist

Wilmington, DE · On-site

$19 - $23/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with ... Since 1912,we'velooked beyond credit scores to help people get the money they need today and reach ...

OneMain Financial

Loan Sales Specialist

Wilmington, DE

$19 - $23/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

OneMain Financial

Loan Sales Specialist

Wilmington, DE · On-site

$19 - $23/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

Oshi Health

Patient Financial Services Specialist

Dover, DE · On-site +1

$18 - $24/hr

Experience managing patient AR, collections activities, or payment follow-up. * Experience implementing or supporting patient collection strategies, including credit card on file programs, payment ...

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All JobsCredit Collections JobsCredit Collections Manager JobsCredit Collections Manager Jobs in Delaware

Credit Collections Manager information

See Delaware salary details

$54.5K

$87.2K

$127.1K

How much do credit collections manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for credit collections manager in Delaware is $87,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Delaware? The most popular types of Credit Collections jobs in Delaware are:
What are popular job titles related to Credit Collections Manager jobs in Delaware? For Credit Collections Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Credit Collections Manager jobs in Delaware look for? The top searched job categories for Credit Collections Manager jobs in Delaware are:
What cities in Delaware are hiring for Credit Collections Manager jobs? Cities in Delaware with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Delaware as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $87,184 per year, or $41.9 per hour.

Rental Advisor

Curtis Lane Holdings LLC

Delmar, DE • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Description
Join our growing and successful team and grow your career at Curtis Lane! We need your dedication to customer satisfaction and expertise in collaboration skills to complete our team! When you join Curtis Lane Equipment, you'll receive competitive pay, medical, dental, 401k company match, weekends off, paid holidays, paid time off and more!
JOB SUMMARY:
The Rental Advisor plays a critical role in supporting the Rental Department's profitability by maintaining a high level of customer satisfaction including establishing and identifying customer needs, effectively meeting their needs, providing effective communication, building rapport and maintaining trust and continued patronage.
This important role is the "face" of Curtis Lane and its products/services and the incumbent must effectively collaborate with the team, customers, business partners and vendors to convey satisfactory customer service at all times, abiding by the Company's three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.
The incumbent in this role will be responsible for effective problem solving and must consistently provide assertive diligence in building customer relationships, meeting and resolving customer inquiries/concerns to full resolution as well as incorporating use of team/leader support and guidance as necessary, keeping key team members informed and up to date on status of equipment in order to best meet customer needs.
Duties and Responsibilities:
  • Maintain clear and organized documentation and initiates/follows up on processes to assure a smooth rental experience
  • Responsible for consistently documenting outreach activities/"cold call" and "customer contact maintenance" activities to meet expected metrics ongoing, using required systems as directed
  • Assures optimal rental revenue including reviewing performance metrics to anticipate rental trends and needs by going above and beyond to meet customer needs, troubleshoots rental availability, negotiates scheduling of rentals based on supply/availability, anticipates customer dissatisfaction and initiates notification to the Store manager on any possible customer recovery action needed
  • Maintains accurate assessment of status of equipment inventory and initiates appropriate work flows in managing equipment maintenance including pressure washing, servicing and repairing to assure rentals are clean, operating effectively
  • Consistently epitomizes Company core values including genuine care for others
  • Collaborates with team, customers, business partners, vendors in meeting best rental outcomes
  • Completes assigned training timely, effectively communicates training needs/concerns
  • Effectively maintains clean and organized working environment at all times
  • Anticipates needs of the team related to effective rental outcomes and assures effective communication with the team regarding status of rental inventory
  • Mechanical aptitude or experience with Bobcat machinery and their practical applications preferred
  • Must exhibit good safety habits at all times and show initiative to address/resolve any safety concerns that may arise
  • Completes assigned training and independently seeks to improve knowledge/awareness in meeting customer needs
  • Assesses competition and proposes adjustments to pricing/offers
  • Anticipates other customer needs and collaborates with team to meet those needs
  • Works collaboratively with accounting on customer credit/collections concerns for complete resolution
  • Maintains availability to team through various modes of communications, i.e., in -person, phones (cell/office), intercom, radios, email/texts
  • Maintains thorough understanding and willingness to learn construction phases involved in civil and commercial projects
  • Other duties may be assigned to further enhance best customer service practices and optimal overall performance of the organization

Requirements
Requirements:
  • Prior equipment rental experience of at least 1 year, dealer experience environment highly preferred; Bobcat machinery's practical applications experience highly desired.
  • Prior experience with scheduling, problem solving and service recovery
  • Must possess excellent communications skills (verbal, written, presentation, listening)
  • Prior experience using proprietary system applications
  • Must have prior experience juggling multiple priorities
  • Must be comfortable and effective in handling ambiguous information using effective critical thinking to proceed with solutions and meeting customer needs, maintaining calm presence, exhibiting high emotional intelligence high collaboration skills
  • Must be detail oriented and perform documentation activities as directed
  • Must present a professional demeanor and maintain positive interactions
  • Must adhere to Company requirements, standards, policies and procedures
  • Prior experience adhering to expected performance metrics

Physical/Sensory Needs:
May lift, carry, push, pull up to 75 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, eye/hand, coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors, standing for up to 100% of work schedule and may also require working outdoors in varying weather conditions up to 30% of work schedule.

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