Director Credit Collections Jobs in Delaware (NOW HIRING)

Job Description
The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations.
As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals, identify opportunities and implement strategies through experimentation to enhance collections and recovery performance and effectively manage operational expenses for the organization.
Job Responsibilities

• Demonstrate robust data programming and analytical skills to efficiently collect, organize, analyze, and disseminate significant amounts of information with a high degree of attention to detail and accuracy.
• Monitor internal and external trends (customer/industry) and understand business drivers, underlying data and core operational processes to support strategic direction with independent and thoughtful insights.
• Leverage innovation, AI technology and design thinking to continually improve operational efficiency and resilience.
• Address issues with forward-looking solutions and collaborate across functions (Ops, Risk, Finance, Legal, Compliance, and Technology) to support design, testing and implementation of strategies to optimize return on investment and mitigate risks, amidst continuous change in an agile and demanding work environment.
• Interpret and present data clearly using narratives, visualizations, and context to convey insights and drive action.
• Become a subject matter expert and trusted partner to influence business direction and support operational success.

Required Qualifications, Capabilities, and Skills

• Intermediate to advanced knowledge in statistics, finance, analytics, predictive modeling and machine learning techniques.
• Bachelor's degree in Statistics, Economics, Econometrics, Operations Research, Mathematics, Finance or equivalent quantitative field with 4+ years of applied analytical experience, and/or Master's/MBA degree with 2+ years of applied analytical experience in complex and large data environments.
• Proven experience with programming languages (SQL, SAS, R, Python, Alteryx), relational databases (Oracle/Teradata), and visualization tools (Tableau) to effectively collect, analyze, uncover and communicate meaningful patterns and insights.
• Utilize logical reasoning and data analysis to solve problems and simplify complex techniques into actionable information using a variety of visual elements to inform and facilitate decision-making.
• Focus on results, continuous learning and process improvements to accelerate business objectives.
• Coordinate efforts and leverage diverse perspectives working effectively across functions to achieve common goals.
• Develop knowledge of products and services and understand roles within the business to support maximizing results.
• Proactively manage performance and work delivery expectations, set high-standards for self, act with sense of urgency and follow structured approach to manage multiple priorities and deliverables with high quality and error-free.
• Build and maintain positive relationships with clients and stakeholders, addressing their needs and interests effectively.
• Effective and clear communicator of risk-related issues, strategies and results with a variety of business partners.
• Willingly learn from experience, view challenges as opportunities, motivated by business and technical challenges and demonstrate openness to feedback for continuous improvement.

Preferred Qualifications, Capabilities, and Skills

• PhD degree in a quantitative field.
• Previous applied risk and/or analytical experience in a financial services related industry.
• Applied Collections and Recovery knowledge/experience in Auto, Card, Retail and/or Business Banking product.
• Positive culture carrier, curious and creative; collaborative, team-oriented, and client-focused.

Schedule
Monday through Friday, 8:00 am to 5:00 pm.
This is a Hybrid position, requiring the incumbent to commute/work on-site 3 days a week and work from home 2 days a week. Expected to become full in-office presence in Q4 2027
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.