Entry Level Credit Card Customer Service Jobs in Delaware

Job Description:

As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit Decisioning Unit (CDU).  You will play a key role in defining the risk appetite for Small Business within Card acquisitions, managing credit risk, ensuring sound lending decisions that balance value creation and prudent risk management. Additionally, you will develop risk management strategies in partnership with the Credit Risk organization, and shape underwriting policies to align with the bank's financial goals. This includes management of risk-taking activities for card originations from approve/decline to credit line assignment for the business card portfolios within Card's ~10mm new accounts annually. This role requires analytical curiosity, experience with complex data, and a detail oriented mind. 

Job Responsibilities: 

• Evaluate the Credit Box in partnership with SMB Acquisitions Lead, Product GM's, Finance and the second line of defense Credit Risk team
• Directly engage in assessing new expansion opportunities. Execute against approved opportunities 
• Set up reviews and processes to ensure we are executing well on our credit assumptions
• Partner with risk strategies in defining variables that would be included in new credit models and interface with the modeling team on the modeling suite and roadmap
• Develop and implement metrics to track performance

• Maintain a strong regulatory and controls environment 

• Collaborate across stakeholders in business lines (e.g., risk, underwriting, legal, finance) to balance growth and risk

Required qualifications, skills and capabilities:

• A Bachelor's Degree in finance, business administration, or a related field is required
• 2+ years of relevant experience in direct to consumer lending, originations, and/or retail credit experience at a complex large-scale financial services business
• Ability to evaluate and manage credit risk effectively; Exceptional quantitative and qualitative finance and analytical skills

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.