ZipRecruiter

Log In

1

Credit Card Customer Service Jobs in Delaware (NOW HIRING)

Continental Finance

Customer Care Associate

Wilmington, DE · Hybrid

$14 - $19.50/hr

... and servicing of credit cards! Continental Finance Company specializes in credit card options for ... Responding to inbound customer calls and email inquiries while providing exceptional customer ...

TwinThread

Product Analyst - Vice President

Wilmington, DE · On-site

$120 - $150/hr

Required qualifications * 5+ years of experience in product management, financial services, and ... Functional knowledge of all Card and CCB domains impacting the Card Customer * Knowledge on Credit ...

previous pagenext page

Showing results 21-40

All JobsCredit Card Customer Service JobsCredit Card Customer Service Jobs in Delaware

Credit Card Customer Service information

What is a credit card customer service?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in credit card customer service, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the typical daily responsibilities of a credit card customer service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the most commonly searched types of Credit Card Customer Service jobs in Delaware?

The most popular types of Credit Card Customer Service jobs in Delaware are:

What are popular job titles related to Credit Card Customer Service jobs in Delaware?

For Credit Card Customer Service jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Credit Card Customer Service jobs in Delaware look for?

The top searched job categories for Credit Card Customer Service jobs in Delaware are:

What cities in Delaware are hiring for Credit Card Customer Service jobs?

Cities in Delaware with the most Credit Card Customer Service job openings:

Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Credit Risk Analyst

Continental Finance Company

Wilmington, DE • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary:

Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Data Analyst to support our Credit Risk team.

Seeking a Data Analyst to support direct mail and Invitation-To-Apply (ITA) acquisition campaigns through targeting, list processing and execution, and credit risk performance analysis, helping drive efficient growth while maintaining strong portfolio performance.

Essential Functions:

  • Execute end-to-end direct mail and ITA campaigns, including selection of prospective customers, list processing, and file delivery.
  • Perform credit risk analysis to support targeting, offer strategy, and campaign decisioning.
  • Monitor campaign performance, including response, approval, and early credit indicators.
  • Identify, analyze, and report production trends to management.
  • Partner with Marketing, Operations, IT to ensure accurate and timely campaign execution.
  • Leverage credit bureau data, models, and new data sources to enhance targeting and credit risk strategies.
  • Support test-and-learn initiatives and deliver actionable insights to optimize campaign performance.
  • Maintain documentation and ensure data accuracy, controls, and compliance with internal policies.

The ideal candidate will have the following:

  • Bachelors degree in quantitative fields such as Mathematics, Finance, Economics, or related discipline required.
  • 1-3 years of analytical and/or data programming experience; consumer lending or credit card industry experience preferred.
  • Proficiency in SQL and at least one programming language (Python or SAS).
  • Strong quantitative and problem-solving skills
  • Strong work ethic with the ability to learn quickly and communicate effectively

Why Continental Finance?

Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.


CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.


CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)


#LI-HYBRID