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Credit Card Customer Service Jobs in Delaware (NOW HIRING)

Grotto Pizza

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... credit card receipts, and entering tips. * Assist in the training of new employees. * Provide ...

Grotto Pizza

Customer Service Representative

Seaford, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... credit card receipts, and entering tips. * Assist in the training of new employees. * Provide ...

Grotto Pizza

Customer Service Representative

Millsboro, DE · On-site

$14 - $19/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... credit card receipts, and entering tips. * Assist in the training of new employees. * Provide ...

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Credit Card Customer Service information

What is a credit card customer service?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the typical daily responsibilities of a credit card customer service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the key skills and qualifications needed to thrive in credit card customer service, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the most commonly searched types of Credit Card Customer Service jobs in Delaware?

The most popular types of Credit Card Customer Service jobs in Delaware are:

What are popular job titles related to Credit Card Customer Service jobs in Delaware?

For Credit Card Customer Service jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Credit Card Customer Service jobs in Delaware look for?

The top searched job categories for Credit Card Customer Service jobs in Delaware are:

What cities in Delaware are hiring for Credit Card Customer Service jobs?

Cities in Delaware with the most Credit Card Customer Service job openings:

Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Associate, Card Risk Strategy

JPMorgan Chase & Co.

Wilmington, DE • On-site

$110 - $170/hr

Other

Re-posted 8 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

77th of 174 rated banks

Job description

Chase Card Services is the leading credit card issuer in the U.S. With over $1 trillion in sales volume, we have been #1 in the industry since 2017. We have also been #1 in outstanding (loans) for more than 10 years and lead in top-of-wallet market share. We serve more than 50 million active accounts across our Chase Branded Cards business, which includes the Sapphire, Freedom, Slate consumer credit cards and Ink small business portfolio, and our Co-Brand Card business.

As a Card Risk Strategy Associate in the Card Credit Decisioning Unit, you will lead efforts to expand our credit card portfolio by developing innovative strategies for affluent, high-line, high net-worth credit segments. You will collaborate with internal teams to ensure sound lending decisions that align with our financial goals and risk appetite. Your work will be pivotal in managing risk-taking activities for card originations, ensuring we continue to grow responsibly. You will play a key role in defining the risk appetite for Card acquisitions, managing credit risk, ensuring sound lending decisions that balance value creation and prudent risk management.

Job Responsibilities:

  • Define the Credit Box in partnership with Product GM’s, Finance, and the second line of defense Credit Risk team
  • Lead alignment with Product, Finance, and Risk to define and execute on strategies to achieve credit goals
  • Partner closely with product and risk teams in assessing new credit opportunities. Define an execution plan for new credit opportunities
  • Set up reviews and processes to ensure we are executing well on our credit box assumptions
  • Partner with risk strategies in defining variables that would be included in new credit models and interface with the modeling team on the acquisitions modeling suite and roadmap
  • Develop and implement metrics to track acquisitions performance. Lead the report outs for performance monitoring to senior leadership
  • Help shape credit policies, underwriting standards, and risk management frameworks
  • Ensure adherence to banking regulations and internal controls related to credit risk
  • Work with teams across business lines (e.g., risk, underwriting, legal, finance) to balance growth and risk
  • Provide approvals or recommendations for complex acquisitions related credit transactions

Required qualifications, skills and capabilities:

  • A Bachelor’s degree or higher in a quantitative discipline (ex: Finance, Statistics, Economics, Mathematics, Operations Research, among others)
  • 3+ years of relevant experience in direct to consumer lending, originations, and/or retail credit experience at a complex large-scale financial services business
  • Exceptional quantitative and qualitative finance and analytical skills
  • Demonstrated strategic thinking and execution skills; insight and ability to proactively identify opportunities to innovate and improve the business
  • Proven experience in collaborating across teams and lines of business within large organizations
  • Excellent analytical skills with the ability to leverage data and anecdotal feedback to structure complex problems and make decisions
  • Previous experience with either SAS, SQL, Python, or Tableau analytic tools (other coding languages would be considered)

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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