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Credit Card Customer Service Jobs (NOW HIRING)

Valero

Customer Service Associate I

Amarillo, TX

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

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How much do credit card customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Credit Card Customer Service job?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Credit Card Customer Service position, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the typical daily responsibilities of a Credit Card Customer Service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

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Credit Card Customer Service jobs near you
Customer Service Associate I

Customer Service Associate I

Valero Energy Corporation

Amarillo, TX

$13.25 - $18.25/hr

Other

Posted 10 days ago

Valero rating

6.3

Company rating: 6.3 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

49th of 74 rated oil and gas companies

Job description

Description
Valero is looking for a Customer Service Associate I to join our team at the Valero Payment Services Center in Amarillo, TX. The Customer Service Associate I provides support to consumers or credit card customers by performing account maintenance and assisting in the control of credit card receivables. May occasionally provide back-up support for the credit collections function during periods of high activity. Complies with all credit card regulations and collection goals.
At Valero, this role performs duties that support our commitment to advancing the future of energy through innovation, ingenuity, and unmatched execution, including:
  • Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
  • Develops a working knowledge of the proprietary computer system and telephone systems.
  • Maintains a working knowledge of all aspects of the credit card customer's account by providing routine account maintenance, first line notification of bankruptcy or deceased.
  • Develops and maintains a working knowledge of all proprietary software programs.
  • Demonstrates Valero's Key Values on an ongoing basis.
  • Assists in controlling credit card receivables.
  • Grants credit based on standard parameters,. and utilizes good credit granting skills.
  • Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined in one on one sessions with Supervisor, monitored call evaluation standards.
  • Completes basic duties associated with the Mail Team function and other duties as assigned.
This position is hourly nonexempt status, which means you are eligible for overtime pay.
Qualifications
  • High School diploma or GED required.
  • Previous college education preferred.
  • Call center experience is preferred.
  • Bilingual in English and Spanish (read, write, speak) preferred.
  • Able and willing to work on-site, in-person at the Valero Amarillo location, required.

Position level and salary will be commensurate with qualifications and experience.
Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based on-line assessment. Communications regarding the assessment will be delivered via email. Be sure to check your spam and junk mailboxes for these communications as they are system generated.
Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.
Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
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