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Credit Card Customer Service Jobs in Nebraska (NOW HIRING)

PENFED Credit Union

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Maintain working knowledge of PenFed deposit, credit cards, and loan products. * Participate in ... Meet the score card requirements in Quality and Efficency. * Understand how the job contributes to ...

pla

Bank Card Services Assistant I

Scottsbluff, NE · On-site

... customer service and card processing. Provide support in the issuance, maintenance, and servicing of debit and credit cards. Responsibilities include assisting customers with inquiries, processing ...

Metropolis Corp

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Responsibilities The Customer Service Representative ensures highest quality customer service and ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...

Riverside Payments

Be Seen First

Customer Service Sales Associate

Omaha, NE · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Overview PenFed is hiring a (Hybrid) Card Disputes Specialist at our Omaha, Nebraska Service Center ... They must also be proficient with working in PenFed's case management CRM (Salesforce) and Fiserv ...

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Credit Card Customer Service information

What is a credit card customer service?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the typical daily responsibilities of a credit card customer service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the key skills and qualifications needed to thrive in credit card customer service, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the most commonly searched types of Credit Card Customer Service jobs in Nebraska?

The most popular types of Credit Card Customer Service jobs in Nebraska are:

What are popular job titles related to Credit Card Customer Service jobs in Nebraska?

For Credit Card Customer Service jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Credit Card Customer Service jobs in Nebraska look for?

The top searched job categories for Credit Card Customer Service jobs in Nebraska are:

Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Sr. Specialist, Credit Card Operations

Omaha, NE • On-site

Firstnational
See more jobs at Firstnationalexternal

$41K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations. Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts. Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses.
Schedule:
7:30am to 4:00pm CST Monday through Friday
Location:
FNBO Tower - 1601 Dodge Street

About This Role:

  • Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
  • Calculate and process monetary account adjustments.
  • Provide a positive customer experience while responding to written and verbal customer inquiries.
  • Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
  • Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.

The Ideal Candidate for This Role:

Required:

  • High school diploma or equivalent experience
  • Knowledge of basic accounting concepts
  • Demonstrated customer service and interpersonal skills
  • Ability to multi-task assigned projects while adhering to multiple timetables of completion
  • Proficient with Microsoft Office suite of products
  • Intermediate Microsoft Excel Skills

Desired:

  • Data entry and 10-key experience
  • Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.)
  • Knowledge of diverse banking products and processes
Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $41,116.00-$65,787.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

  • Medical, Dental, Vision Insurance

  • 401k, With Matching Contributions

  • Time Off Programs

  • Health Savings Account (HSA)/Dependent Care

  • Employee Banking

  • Growth Opportunities

  • Tuition Assistance

  • Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261355

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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