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Technical Customer Success Manager Jobs in Riverside, CA

Bakertilly

Senior Associate, Customer Success

Irvine, CA · On-site

$57K - $97K/yr

The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software ... Build quotes, statements of work, and manage pricing for existing customers. * Regular Customer ...

nimble

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Phoenix Mecano

Business Development Manager

Chino, CA · On-site

$110K/yr

Demonstrated success managing technical customer-facing teams or leading cross-functional business development initiatives. * Strong communication and interpersonal skills for cross-functional ...

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Technical Customer Success Manager information

See Riverside, CA salary details

$53.2K

$158.9K

$201.9K

How much do technical customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical customer success manager in Riverside, CA is $158,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $188,800.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Riverside, CA? For Technical Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Technical Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Customer Success Manager jobs? Cities near Riverside, CA with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $158,877 per year, or $76.4 per hour.

Senior Director, Customer Success (RapidScale)

Cox Communications

Santa Ana, CA • On-site

$148K - $247K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

19th of 96 rated telecommunications companies

Job description

Company
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Overview
RapidScale is establishing Customer Success as a core revenue-adjacent capability designed to ensure delivery of contracted business outcomes and measurable business value, improve customer advocacy, drive gross revenue retention, and enable expansion.
The Senior Director, Customer Success is accountable for owning customer outcomes and value realization, while acting as the orchestrator / quarterback across the entire RapidScale ecosystem-Sales (AEs/AMs), Delivery, Operations, Consulting, Support, and administrative billing.
This role builds the system that ensures customers consistently experience RapidScale as one accountable partner, not a collection of teams. This role directly protects revenue durability, customer lifetime value, and enterprise credibility. By owning outcomes, building segment-specific playbooks, and acting as RapidScale's internal quarterback, the Senior Director of Customer Success ensures customer success is repeatable, scalable, and growth-generating.
Strategic Objectives
  • Ensure customers realize measurable business outcomes and value from RapidScale solutions
  • Improve Gross Revenue Retention (GRR) from ~78% toward 80-85%+ near term and 85-90%+ over time
  • Reduce churn and downsell through proactive lifecycle management and expectation alignment
  • Institutionalize a single accountable customer advocate and internal orchestration model
  • Scale Customer Success through repeatable programs and playbooks by customer segment
  • Enable expansion by surfacing Customer Success Qualified Leads (CSQLs) to Sales

Core Responsibilities
Business Outcomes & Value Realization (Primary Accountability)
  • Own accountability for ensuring RapidScale delivers the business outcomes and business value committed to customers
  • Ensure every Gold+ customer has a clearly defined Outcome-Based Success Plan (OBSP) tied to customer objectives, KPIs, and value realization milestones
  • Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just scope completion
  • Lead executive-level value realization discussions with customer stakeholders

Customer Success Strategy, Programs & Playbooks
  • Design, develop, and continuously evolve Customer Success programs and playbooks by customer segment:
    • Diamond: Executive partnership, white-glove orchestration, strategic roadmap alignment
    • Platinum: Proactive value realization, adoption acceleration, expansion readiness
    • Gold: Structured onboarding, standardized engagement, outcome validation
  • Define segment-specific engagement models, lifecycle touchpoints, success metrics, and escalation paths
  • Ensure playbooks are operationalized through tooling, enablement, and governance-not left as static documents
  • Standardize best practices while preserving flexibility for complex enterprise environments

Quarterback & Cross-Functional Orchestration
  • Act as the orchestrator / quarterback across all RapidScale functions involved in the customer lifecycle, including:
    • Sales (AEs and AMs)
    • Delivery and Operations
    • Consulting and Professional Services
    • Support and Cloud Engineering
    • Administrative and billing functions
  • Ensure seamless handoffs, clear accountability, and coordinated execution across teams
  • Proactively resolve cross-functional friction impacting customer outcomes, timelines, or experience

Retention, Renewal & Expansion Enablement
  • Own renewal readiness in close partnership with Sales and Account Management
  • Ensure early renewal conversations grounded in delivered value and outcomes
  • Enable expansion by identifying unmet needs, adoption signals, and Customer Success Qualified Leads (CSQLs)
  • Maintain clear role boundaries between Customer Success and commercial ownership while remaining tightly aligned

Customer Experience & Executive Engagement
  • Standardize proactive communication, progress updates, and transparency into risks or delays
  • Elevate QBRs to focus on outcomes achieved, value delivered, and forward-looking roadmaps
  • Ensure customers experience RapidScale as a coordinated, accountable enterprise partner

Team Leadership & Capability Building
  • Build, lead, and develop the Customer Success leadership team and CSM organization
  • Establish performance standards, coaching rigor, and clear career progression paths aligned to customer tiers
  • Foster a culture of ownership, accountability, and continuous improvement

Metrics, Governance & Insights
  • Own CS KPIs including:
    • Gross Revenue Retention (GRR)
    • Net Revenue Retention (NRR)
    • Customer Success Qualified Leads (CSQLs)
    • Customer health scores
    • Team-level CS NPS
  • Implement governance, operating cadence, and executive reporting to the CRO and RSLT

Experience & Qualifications
  • BA/BS degree with 12+ years of relevant experience including: Customer Success, Client Services, Enterprise Account Leadership, or Consulting within B2B technology or services OR equivalent combination of education and experience (MS + 10 years of experience or P.D. + 7 years of experience or 16 years of experience with no degree)
  • 7+ years of experience in a leadership role
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders
  • Proven experience designing scalable Customer Success programs and playbooks, not just managing accounts
  • Strong background in managed services, cloud, SaaS, or complex enterprise delivery environments
  • Demonstrated ability to orchestrate cross-functional execution in matrixed organizations
  • Executive presence with customers and senior internal leaders
  • Leadership Attributes:
    • Outcome-obsessed, enterprise-minded, and commercially astute
    • High EQ, low ego; trusted integrator across functions
    • Structured, decisive, and comfortable driving accountability at scale
    • Data-driven with a bias toward execution and value realization

USD 148,500.00 - 247,500.00 per year
Compensation:
Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/09/2026
EOE, including disability/vets

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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