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Customer Success Associate Remote Jobs in California

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

... Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

59 Pines

Remote Marketing Coordinator

Laguna Beach, CA · Remote

$80K/yr

Are you seeking a full-time role? (No is acceptable -- we welcome side gig, fractional, and contract arrangements) -- Yes/No Role 2: Remote Customer Success Associate / Account Manager Details for ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... At Convoso, we believe great Customer Success Managers don't just support customers, they empower ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

CARET

Customer Success Manager

San Diego, CA · Remote

$80K/mo

  • Medical

  • Dental

  • Vision

  • PTO

Nationwide Remote - Remote, CA 92121Salary Range: $70,000.00 - $80,000.00 Salary/year CARET brings ... Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue ...

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds. KEY ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

UpKeep

Customer Success Manager

Los Angeles, CA · On-site +1

With 100+ employees across the world, we support remote-first work with deep investment in our LA ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in California

Customer Success Associate Remote information

See California salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success associate remote in California is $52,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

What are the most commonly searched types of Customer Success Remote jobs in California?

The most popular types of Customer Success Remote jobs in California are:

What are popular job titles related to Customer Success Associate Remote jobs in California?

For Customer Success Associate Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in California look for?

The top searched job categories for Customer Success Associate Remote jobs in California are:

What cities in California are hiring for Customer Success Associate Remote jobs?

Cities in California with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,297 per year, or $25.1 per hour.

Remote Customer Success Associate / Account Manager

59 Pines

Laguna Beach, CA • Remote

$75K/yr

Contractor

Posted 9 days ago

Job description

We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members.

Summary
  • Flexible Title: Can tailor to reflect your skills & experience.
  • Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract).
  • Flexible Commitment: Can do short-term, long-term, or intermittent.

Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours.

About Us

We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.

About The Role

We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need hand-holding, but they do need someone responsive, organized, and genuinely helpful on the other end when they have a question, hit a wall, or want to do more.

This role is part customer success, part relationship management, part "make sure nobody falls through the cracks." You'll be the human touchpoint for people who are used to working through relationships — so the bar is warmth, reliability, and follow-through, not scripted support tickets.

Compensation

Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

What You'll Do in Your First 7 Days
  • You've reviewed the current user base and understand who our early members are and what they care about
  • You've gone through the platform yourself and can navigate it confidently
  • You've responded to your first batch of user inquiries or outreach
  • You've attended your first team meeting and understand how user feedback flows to product
  • The team knows who you are, why you're here, and how you'll work together
What You'll Do Ongoing
  • Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard
  • Onboard new members — guide them through first steps, help them see the value quickly
  • Monitor user health signals — spot disengagement early and reach out before they churn
  • Relay user feedback to the product team — you're the voice of the user internally
  • Build relationships — our users value personal connection over automated support
What We're Looking For

Must-haves:

  • 1-3 years in customer success, account management, client services, or a relationship-heavy role
  • Genuinely enjoy talking to people and solving their problems
  • Strong written communication — you can write a clear, warm email without a template
  • Organized and responsive — you don't let messages sit unanswered
  • Comfortable working across time zones in a remote-first environment

Nice-to-have:

  • Familiarity with CRM tools (HubSpot, Salesforce, or similar)
  • Background in sales, recruiting, or any role where you managed relationships at volume
  • Startup experience or comfort with ambiguity
What You're NOT
  • Not a support ticket jockey — this is relationship management, not queue clearing
  • Not a salesperson — you're not closing deals; you're making sure users succeed
  • Not a product manager — you'll relay feedback, but you're not making roadmap calls

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