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Customer Success Associate Remote Jobs in California

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

... Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Fully remote role / Work from home. Why Join Us? * Work with the most iconic brands. * Your ideas ...

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in California

Customer Success Associate Remote information

See California salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success associate remote in California is $52,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in California? The most popular types of Customer Success Remote jobs in California are:
What are popular job titles related to Customer Success Associate Remote jobs in California? For Customer Success Associate Remote jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in California look for? The top searched job categories for Customer Success Associate Remote jobs in California are:
What cities in California are hiring for Customer Success Associate Remote jobs? Cities in California with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Key Account Customer Success Associate_Chineses Vertical

Key Account Customer Success Associate_Chineses Vertical

Chowbus

Los Angeles, CA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Be an early applicant

Job description

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

The Key Account Customer Success Manager (KACSM) is responsible for building and maintaining long-term relationships with key enterprise clients, ensuring they fully leverage the company's POS solutions to maximize business value. This role supports clients through POS system and feature demonstrations, evaluates solution fit based on operational needs, and guides restaurant locations through onboarding and implementation. The KACSM works cross-functionally with Sales, Product, Technical, and Support teams to deliver a seamless customer experience, drive client satisfaction, and support long-term business success. This is a remote position with primary work conducted online. Occasional visits to merchant locations and extended hours may be required depending on business needs.

Client Relationship Management
  • Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
  • Gain a deep understanding of clients' business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
  • Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.
  • Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
Product Demos and Implementation
  • Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.
  • Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
Problem Solving and Support
  • Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
  • Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges.
Client Training and Guidance
  • Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform.
  • Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements.
Cross-Functional Collaboration and Requirement Follow-up
  • Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements.
  • Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.
What You Bring
  • Advanced Microsoft skills, especially in Excel and Powerpoint required
  • Strong execution skills required
  • Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
  • Self-motivated and capable of leading initiatives independently while contributing to team success.
  • Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
  • Strong verbal and written communication skills required
  • Bachelor's degree or higher in the related areas preferred
  • 2+ years of experience in customer success management preferred
  • Bilingual proficiency in English and Mandarin required
  • Familiarity with POS systems and business processes within the retail industry preferred

What We Offer

  • A fair compensation package
  • Medical, dental, and vision insurance
  • 401(k)
  • 100% employer-paid Short-Term Disability (STD)
  • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
  • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
  • Company holidays
  • Birthday off
  • Paid Parental Leave
  • Flexible Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

The salary for this role is $65000-$75000, plus sales commission, depending on experience.