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Customer Success Associate Remote Jobs in California

LettrLabs

Customer Success Manager

Los Angeles, CA · On-site +1

We recognize there's real value in remote work, and there will be times you'll need to work ... Ideal Candidate Profile * 5- 8 years in Customer Success, Onboarding, or Account Management with ...

Daybreak Health

Customer Success Manager

Los Angeles, CA · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in California

Customer Success Associate Remote information

See California salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success associate remote in California is $52,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in California?

The most popular types of Customer Success Remote jobs in California are:

What are popular job titles related to Customer Success Associate Remote jobs in California?

For Customer Success Associate Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in California look for?

The top searched job categories for Customer Success Associate Remote jobs in California are:

What cities in California are hiring for Customer Success Associate Remote jobs?

Cities in California with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,297 per year, or $25.1 per hour.

Senior Customer Success Manager

Hewlett Packard Enterprise

Ontario, CA • Remote

Full-time

Posted 3 days ago

New

Hewlett Packard Enterprise rating

8.4

Company rating: 8.4 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

35th of 161 rated electronics manufacturers

Job description

Senior Customer Success ManagerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for helping clients maximize the value of their HPE solutions and supporting them throughout their digital transformation journey. Serving as a trusted advisor and key member of the account team, the CSM works closely with customers to understand their business goals, operational priorities, and desired outcomes while driving successful onboarding, adoption, and ongoing engagement across HPE's as-a-service portfolio.

In this role, the CSM partners closely with Sales Specialists and cross-functional teams to strengthen customer relationships, accelerate solution consumption, and identify opportunities for account growth and expansion. The CSM is responsible for driving customer adoption, supporting upsell and cross-sell motions within assigned accounts, and delivering measurable business value through proactive engagement, strategic guidance, and a high level of customer service. This role carries a quota and may require occasional onsite customer engagement and travel.

Responsibilities:

  • Take ownership of a select group of strategic customer accounts.

  • Cultivates strong, senior-level relationships within the customer's organization, including engagement with key stakeholders.

  • Successfully onboard customers and help them define and achieve their adoption success criteria.

  • Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized.

  • Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey.

  • Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution.

  • Capture the capabilities of HPE's offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle.

  • Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities.

  • Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

Education and Experience Required:

  • A university or bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred.

  • 5+ years of direct, work-related experience.

  • CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred.

  • HPE GreenLake ATP certification preferred.

  • Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives.

  • Considered a trusted advisor externally and a mentor of customer success management internally.

  • Viewed as an expert in the given field by company and customer.

  • Experience in project/program management preferred.

  • Experience in cloud operating models.

  • Comfortable supporting customers within the Eastern/Central Time Zones and able to accommodate Eastern Time Zone working hours. This role may require occasional domestic travel (~10-15%) for customer onsite meetings, conferences, and trade shows

Knowledge & Skills:

  • A thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, cloud computing and competitive landscape.

  • Stay current with industry developments to provide valuable insights to customers.

  • Comprehensive knowledge of the company's products and services, including a deep understanding of their features, capabilities, and how they address customer needs.

  • Be able to communicate the value proposition effectively.

  • Understanding of customer personas, industries served, market segments, and specific customer pain points and objectives.

  • Understand industry-specific regulations and challenges that may impact customers.

  • Experience in customer success methodologies, frameworks, and best practices.

  • Keep up to date with evolving strategies and industry standards to continuously improve customer success programs.

  • Knowledge of financial metrics related to customer success, including customer lifetime value (CLV), churn rates, and the impact of customer success on revenue growth.

  • Leadership skills, including experience in orchestrating the associated account team members for customer success.

  • Effective collaboration with various departments, including sales, product development, technical support, and marketing, to ensure alignment between customer success efforts and the overall business strategy.

  • Awareness of industry-specific regulations, data privacy laws, and compliance requirements that may affect customer success activities, especially if your company operates in regulated sectors.

  • Knowledge of HPE's GreenLake offering, Advisory and Professional services and Managed Services

  • Understanding of Public Cloud Architecture and Operations principles

  • Understanding of ITIL/ITSM

  • Understanding of Agile and DevOps concepts and methods.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#canada, #unitedstates#greenlakecloudplatform, #hybridcloud, #sales

Job:

Sales

Job Level:

Expert"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 151,000 - 293,000 in Massachusetts // 151,000 - 312,000 in New York // 132,500 - 312,000 in Florida & Georgia & Illinois & Minnesota & Pennsylvania & Tennessee & Texas & Virginia
- Canada: Annual Salary CAD 123,500 - 228,500 // 151,000 - 201,000 in Ontario
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 80%/20%.
L'echelle salariale prevue pour un nouvel embauche base au Canada occupant ce poste est indiquee ci-desus. L'offre peut varier dans cette echelle en fonction de l'emplacement geographique, de l'experience professionnelle, deet/ou du niveau des competences. S'il s'agit d'un role de vente, l'echelle salariale indiquee reflete le salaire de base combine a la remuneration des ventes ciblees. S'il s'agit d'un role non commercial, l'echelle salariale indiquee reflete uniquement le salaire de base. Des incitations variables peuvent egalement etre proposees. "

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Information about employee benefits offered in Canada can be found at https://myhperewards.com/pdf/hpe-recruit-brochure-can.pdf

Des informations sur les avantages sociaux offerts sont disponibles sur https://myhperewards.com/pdf/hpe-recruit-brochure-can-fr.pdf

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

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