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Customer Success Associate Remote Jobs in California

Workiz

Customer Success Manager

San Diego, CA · On-site +1

Requirements * 2+ years in Customer Success or Strategic Account Management in SaaS, focused on Mid ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

LettrLabs

Customer Success Manager

Los Angeles, CA · On-site +1

We recognize there's real value in remote work, and there will be times you'll need to work ... Ideal Candidate Profile * 5- 8 years in Customer Success, Onboarding, or Account Management with ...

New

AbacusNext

Customer Success Manager

San Diego, CA · On-site +1

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

Autodesk

Customer Success Manager

San Francisco, CA · On-site +1

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

New

Wayvia

Senior Customer Success Manager

Irvine, CA · Remote

$90K - $105K/yr

The Senior Customer Success Manager partners with our customers. Reporting to the Manager of ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

Impact.com

Customer Success Director

Santa Barbara, CA · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in California

Customer Success Associate Remote information

See California salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success associate remote in California is $52,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

What are the most commonly searched types of Customer Success Remote jobs in California?

The most popular types of Customer Success Remote jobs in California are:

What are popular job titles related to Customer Success Associate Remote jobs in California?

For Customer Success Associate Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in California look for?

The top searched job categories for Customer Success Associate Remote jobs in California are:

What cities in California are hiring for Customer Success Associate Remote jobs?

Cities in California with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,297 per year, or $25.1 per hour.

Customer Success Manager

Workiz

San Diego, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description
Who are we?
Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more - all in one place!
We're on a mission to revolutionize our industry by "automating everything but holding the wrench", providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire.
Who are you?
You own a focused portfolio with full accountability for NRR, strategic account growth, and executive relationship health. You operate as a trusted advisor to multi-location service businesses, run structured BRs, and manage your expansion pipeline end-to-end. You are measured on what you retain, what you grow, and the health of your portfolio.
Responsibilities
Renewals & Retention
  • Own GRR with full accountability for all renewal outcomes
  • Conduct ongoing account health assessments using health scores, usage data, and stakeholder sentiment
  • Build and execute risk mitigation plans for red/yellow accounts: exec sponsor engagement, success plan revisions, escalation protocols
  • Own all renewal conversations end-to-end; coordinate commercial terms with Finance/RevOps as needed

Expansion & Upsell
  • Carry a named expansion ARR quota; proactively identify and develop upsell opportunities in every account
  • Drive multi-location rollouts, advanced feature tiers, integrations, and Workiz Pay adoption
  • Build multi-threaded relationships with decision-makers and champions to advance expansion deals
  • Manage expansion pipeline in HubSpot with accurate stage, close date, and ARR forecasting
  • Independently close expansions and partner with cross-functional teams to help support the closing of expansion deals.

Proactive Value Delivery
  • Own the EBR cadence for your full portfolio
  • Prepare data-driven EBR decks connecting Workiz ROI to customer business metrics (jobs completed, revenue generated, team efficiency)
  • Build and maintain a joint Success Plan for each strategic account with agreed goals, milestones, and adoption targets
  • Monitor leading indicators proactively: login frequency, feature usage depth, support trends, stakeholder changes, contract dates
  • Escalate critical risk with a documented action plan within 48 hours of signal detection
  • Build and maintain 2-3 active stakeholder relationships per account across all levels
  • Synthesize and escalate Mid-Market customer insights to Product, Marketing, and Leadership

This is a hybrid role working 3 days in office/2 days remote and is open to candidates in Austin or San Diego areas only.
Requirements
  • 2+ years in Customer Success or Strategic Account Management in SaaS, focused on Mid-Market or Commercial accounts
  • Proven track record owning NRR and GRR across a $8K-$40K+ ACV portfolio, including full renewal cycles
  • Experience running Executive Business Reviews and presenting ROI narratives to business owners and senior leadership
  • Demonstrated ability to identify, develop, and close expansion/upsell - including managing an expansion pipeline in CRM
  • Proficiency in HubSpot or equivalent; skilled in pipeline management, forecasting, and health score prioritization
  • Executive-level communicator - adapts style for frontline users and C-suite stakeholders
  • Experience navigating complex, multi-stakeholder account environments
  • Field service management, trades, or home services industry background is a strong plus
  • Bachelor's degree or equivalent experience

Why Join Workiz?
As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place.
We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team:
Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental.
Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.
Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do.
We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.
Why You'll Love Being a Workizer:
  • Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!
  • Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results.
  • Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.
  • Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.
  • Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.
  • We take our work seriously, but we know how to let loose and celebrate our wins!

Perks
  • Fuel Your Flow: Stay energized with a fully stocked kitchen featuring premium coffee and a curated selection of snacks.
  • Beyond the Desk: We're big on culture. From our monthly Book Club to catered lunches and hosted happy hours, we make space for real connection.
  • Recharge at the Terrace: Access a premier, tenant-exclusive suite designed for more than just work. Includes a state-of-the-art fitness and yoga studio, a social lounge with a golf simulator, and quiet spaces to recharge.

Compensation and Benefits
Market-level compensation based on experience $85,000-$95,000 On-Target Earnings.
Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions.
Sick Leave: 5 days per year
Vacation Leave: 14 days per year (that grows with tenure!) plus 2 Floating Holidays to use each year
Inclusivity Statement
At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

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