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Customer Success Jobs in California (NOW HIRING)

Juno company

Customer Success

San Diego, CA · On-site

$90 - $130/hr

Description Description Customer Success Manager Location : San Diego, California (Willing to consider remote for highly qualified candidates) Reports to : Director of Customer Success About Juno ...

New

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

Ra

Customer Success

San Francisco, CA · On-site

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Cambio AI Inc.

Customer Success Lead

San Francisco, CA · On-site

$140 - $210/hr

As Cambio's Customer Success Lead, you will own the end‑to‑end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Descope

Customer Success Manager

Los Altos, CA

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Peterson Ventures

Customer Success Lead

San Francisco, CA · On-site

$150 - $190/hr

As Cambio's Customer Success Lead, you will own the end‑to‑end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value ...

New

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

ID TECH

Customer Success Manager

Cypress, CA · On-site

$58 - $68/hr

We are seeking a Customer Success Manager to drive merchant success, retention, and growth in the payment and merchant services space. Reporting to the Manager of Customer Success, you will manage a ...

New

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...

Medput

Customer Success Manager

Santa Monica, CA · On-site

MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...

Medput

Customer Success Manager

Santa Monica, CA · On-site

MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$130 - $150/hr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in California

Customer Success information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in California?

The most popular types of Customer Success jobs in California are:

What are popular job titles related to Customer Success jobs in California?

For Customer Success jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in California look for?

The top searched job categories for Customer Success jobs in California are:

What cities in California are hiring for Customer Success jobs?

Cities in California with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in California as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success

Juno company

San Diego, CA • On-site

$90 - $130/hr

Other

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Founded by a CPA and tax firm owner, Juno is a fast-growing AI company solving real problems for tax accounting firms. Our mission is to empower every tax professional with technology that truly understands the job because it’s built by someone who’s lived it. Trusted by hundreds of firms and growing quickly, we’re building tools people rely on every day. If you’re excited about using AI to solve real problems and help shape the future of tax, we’d love for you to be part of it.

Description

Description

Customer Success Manager

Location: San Diego, California (Willing to consider remote for highly qualified candidates)

Reports to: Director of Customer Success

About Juno

Juno is the tax technology platform building authentic, lasting relationships between tax professionals and clients. By combining innovative automation with empathetic, experienced support, Juno transforms tax filing into a streamlined, collaborative experience. Every team member helps shape the customer journey and sets new standards for excellence.

The Opportunity

As an early stage member of the Customer Success team, you will be helping our customers get value out of Juno while also driving commercial growth at Juno. You’ll execute strategies that maximize net revenue retention, upsell/expansion, and customer lifetime value across our commercial customer base. At Juno, customer success is a key revenue lever—your impact is directly tied to ARR, product adoption, and expansion motions.

This is a foundational role (we are a small but mighty team) where you will execute scalable frameworks, be part of high-performing teams, and engage senior customer stakeholders to realize mutual growth. Your work will shape Juno’s overall commercial velocity and influence company-wide priorities.

Responsibilities

  • Success in retention, upsell/cross-sell, and net revenue expansion.
  • Expansion Strategy: Execute cross-functional strategies to identify, nurture, and close expansion opportunities within existing accounts.
  • Customer Journey: Drive onboarding, product adoption, and advocacy to increase customer lifetime value and expand footprint.
  • Executive Engagement: Build trusted advisor relationships with senior customer leaders, positioning Juno’s platform as critical to their business success and growth.
  • Cross-Team Collaboration: Partner with Sales, Product, and Marketing to drive expansion campaigns and surface growth opportunities.
  • Voice of the Customer: Advocate for customer needs in roadmap discussions, leveraging customer insights to influence product strategy and drive adoption.

Required Qualifications

  • 3+ years in Customer Success, Account Management, or SaaS commercial roles, including meaningful expansion impact and responsibility (You directly owned the number).
  • Proven track record growing revenue through customer lifecycle management, upsell/cross-sell campaigns, and account-based strategy.
  • Expertise in utilizing health scores, risk assessments, and forecasting renewal/expansion outcomes.
  • Executive presence and commercial acumen: able to engage customer C-suite and drive win-win outcomes.
  • Excellent communication, influencing, and collaboration skills across distributed teams.
  • Willingness to start from the ground up and be on the original team of CSMs.

Preferred Qualifications

  • Experience scaling Customer Success as a commercial growth engine, especially in high-growth SaaS companies.
  • Familiarity with tax, fintech, or B2B compliance software industries.
  • Knowledge of advanced CS tools and AI (HubSpot, Gainsight, Vitally, OpenAI, etc.) and automation for expansion tracking.
  • Process-driven mindset with a bias for continuous optimization and measurable impact.

Why Juno

  • Foundational team member at a fast-growing, AI-driven SaaS platform.
  • Direct impact on company growth, ARR, and commercial strategy.
  • Competitive salary and equity for full-time hires.
  • Great medical, dental, and vision coverage.
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