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Customer Success Program Jobs in California (NOW HIRING)

Workato

Customer Success Program Manager

Palo Alto, CA · On-site

Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business ...

Workato

Customer Success Program Manager

Palo Alto, CA · On-site

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Workato

Customer Success Program Manager

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Socket.dev

Customer Success Program Manager

Palo Alto, CA · On-site

$110 - $150/hr

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Cambio AI Inc.

Customer Success Lead

San Francisco, CA · On-site

$140 - $210/hr

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best‑in‑class customer success program. As Cambio's Customer Success Lead, you will own the end‑to‑end ...

Attio

Scaled Customer Success Manager

San Francisco, CA · On-site

$120 - $180/hr

You\'ll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You\'ll partner with ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Harvey

Majors Customer Success Manager

San Francisco, CA · On-site

$180K - $210K/yr

An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that ...

Northbeam

Director of Customer Success

Los Angeles, CA · On-site

Develop and implement proactive customer success programs to improve onboarding, product adoption, customer health, and advocacy. * Establish clear KPIs and reporting to track customer health, team ...

Northbeam

Director of Customer Success

Los Angeles, CA · On-site

Develop and implement proactive customer success programs to improve onboarding, product adoption, customer health, and advocacy. * Establish clear KPIs and reporting to track customer health, team ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in California

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in California?

The most popular types of Customer Success Program jobs in California are:

What are popular job titles related to Customer Success Program jobs in California?

For Customer Success Program jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in California look for?

The top searched job categories for Customer Success Program jobs in California are:

What cities in California are hiring for Customer Success Program jobs?

Cities in California with the most Customer Success Program job openings:

Customer Success Program jobs near you

Customer Success Program Manager

Workato

Palo Alto, CA • On-site

Full-time

Posted 16 days ago

Job description

Responsibilities

We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited  to Agentic AI deployments, product adoption initiatives, and global maturity.  You will also be responsible to:

Product Execution and Delivery:

  • Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
  • Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
  • Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.

Data, Metrics and Decision-Making:

  • Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
  • Use data as the primary input for prioritization and iteration decisions, not an afterthought.
  • Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.

Audience Empathy and Cross-Functional Leadership:

  • Build alignment drive decisions across teams without relying on positional authority.
  • Navigate competing priorities with independent judgement that builds organizational trust over time.
  • Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
  • Right-size delivery based on the needs of different personas and stakeholder groups.

Communication and Resourcefulness:

  • Communicate proactively and clearly with stakeholders at every level of the organization.
  • Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.
Qualifications / Experience / Technical Skills
  • 3-6 years of experience in program management, project management, operations, or a related-field.
  • A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
  • Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • A bias toward action, high attention to detail and comfort operating in ambiguity.
  • String discernment while using Agentic/AI tools.
Nice to have
  • Experience in high growth SaaS or tech environment.
  • Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
  • Exposure to operations, strategy, or business-process work in addition to core program management.

(REQ ID:2924 )

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