Burlingame, CA · On-site
$150K - $220K/yr
Customer Success Manager At Coframe, we are building the world's first AI Growth Engineer. We ... You'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI.
Burlingame, CA · On-site
$150K - $220K/yr
Customer Success Manager At Coframe, we are building the world's first AI Growth Engineer. We ... You'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI.
San Jose, CA · On-site
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
San Jose, CA · On-site
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
San Jose, CA · Hybrid
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
San Jose, CA · Hybrid
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...
Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...
San Francisco, CA · On-site
$135K - $150K/yr
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy ... Competitive Employee Equity * 401K Program * Medical, Dental, and Vision Benefits * FSA/HSA Benefit ...
San Francisco, CA · On-site
$135K - $150K/yr
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy ... Competitive Employee Equity * 401K Program * Medical, Dental, and Vision Benefits * FSA/HSA Benefit ...
Attio Customer Success Manager Attio is the CRM built for the AI era. Designed for the most ... Contribute to one-to-many scaled programs for second-tier accounts using channels like email ...
Attio Customer Success Manager Attio is the CRM built for the AI era. Designed for the most ... Contribute to one-to-many scaled programs for second-tier accounts using channels like email ...
Develop and execute training programs for the customer success team to ensure they are proficient in our products and support processes. * Cross-functional Collaboration : Work closely with other ...
Quick apply
Develop and execute training programs for the customer success team to ensure they are proficient in our products and support processes. * Cross-functional Collaboration : Work closely with other ...
San Jose, CA · On-site
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
San Jose, CA · On-site
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
Brisbane, CA · On-site
$70K - $90K/yr
The Customer Success Team is helping customers across North America streamline their business ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Brisbane, CA · On-site
$70K - $90K/yr
The Customer Success Team is helping customers across North America streamline their business ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Customer Success Manager Rainfall Health is seeking a dynamic Customer Success Manager to support ... Familiarity with CMS quality programs (HEDIS, Stars, MIPS). What We Offer * Competitive salary and ...
New
Customer Success Manager Rainfall Health is seeking a dynamic Customer Success Manager to support ... Familiarity with CMS quality programs (HEDIS, Stars, MIPS). What We Offer * Competitive salary and ...
New
Palo Alto, CA · On-site
$154K - $190K/yr
... customer. 4) Program Leadership & Cross-Functional Execution * Lead end-to-end onboarding and ... Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk ...
Palo Alto, CA · On-site
$154K - $190K/yr
... customer. 4) Program Leadership & Cross-Functional Execution * Lead end-to-end onboarding and ... Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk ...
Palo Alto, CA · On-site
$154K - $190K/yr
... customer. 4) Program Leadership & Cross-Functional Execution * Lead end-to-end onboarding and ... Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk ...
Palo Alto, CA · On-site
$154K - $190K/yr
... customer. 4) Program Leadership & Cross-Functional Execution * Lead end-to-end onboarding and ... Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk ...
Brisbane, CA · On-site
$70K - $90K/yr
The Customer Success Team is helping customers across North America streamline their business ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Brisbane, CA · On-site
$70K - $90K/yr
The Customer Success Team is helping customers across North America streamline their business ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Customer Success Manager Augment CXM is defining a new category of software - customer experience ... HSA savings options and a 401k program help employees plan for the future. And an unlimited ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience ... HSA savings options and a 401k program help employees plan for the future. And an unlimited ...
Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...
Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...
Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...
Quick apply
Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...
The Director of Customer Success leads DrinkPAK's Brand Management team and is the executive owner ... Annual discretionary bonus * 401(k) match program, pet insurance, life insurance, andmore. LOCATION:
The Director of Customer Success leads DrinkPAK's Brand Management team and is the executive owner ... Annual discretionary bonus * 401(k) match program, pet insurance, life insurance, andmore. LOCATION:
Customer Success Manager It's time that payments work for merchants, not the other way around. Ansa ... Our platform enables our customers to turn stored value and loyalty programs into a powerful growth ...
Customer Success Manager It's time that payments work for merchants, not the other way around. Ansa ... Our platform enables our customers to turn stored value and loyalty programs into a powerful growth ...
San Francisco, CA · On-site
$180K - $240K/yr
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. * Document and share key findings/learnings with the broader Notion organization.
San Francisco, CA · On-site
$180K - $240K/yr
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. * Document and share key findings/learnings with the broader Notion organization.
Santa Clara, CA · On-site
Customer Success Manager Selector is building an operational intelligence platform for digital ... Knowledge of Jira, Confluence, and program management skills preferred; * Educate the customer on ...
Santa Clara, CA · On-site
Customer Success Manager Selector is building an operational intelligence platform for digital ... Knowledge of Jira, Confluence, and program management skills preferred; * Educate the customer on ...
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
$150K - $220K/yr
Other
Posted 25 days ago
At Coframe, we are building the world's first AI Growth Engineer. We envision a future where user interfaces aren't static code, but living organisms that adapt, evolve, and personalize themselves in real time.
As our Customer Success Manager, you'll be the connective tissue between our customers and the Coframe team — including our Growth Strategists, engineers, and AI systems that are actively building and running experiments on customers' behalf. You'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI. This role reports directly to the Head of GTM and will be in our San Francisco office five days a week.
What You'll Do:
Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. You're responsible for ensuring customers realize measurable ROI from Coframe.
Lead Onboarding: Partner with Growth Strategists and engineers to get customers live fast — coordinating the handoffs, timelines, and approvals that turn a new contract into a running experiment program.
Be the Liaison: Serve as the day-to-day point of contact between customers and the Coframe team. Make sure experiments are launching, variants are getting approved, results are being communicated, and nothing is falling through the cracks.
Drive Adoption & Value: Conduct business reviews, run demos to showcase new features and capabilities, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations.
Be the Customer Champion: Serve as the voice of the customer internally — partnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities.
Expand Revenue: Identify and close upsell and cross-sell opportunities within your book of business, including expanding customers into new Coframe capabilities like copy optimization, segmentation, and UI code generation. Lead negotiation and renewal conversations with confidence. You'll own net revenue retention targets.
Build the Playbook: Define and iterate on CSM processes, success metrics, and scalable frameworks — including renewals, contract management, volume upgrades, and overage billing — as we grow from early-stage to Series A and beyond.
You May Be a Fit If:
3+ years of Customer Success or Account Management experience in B2B SaaS (AI, MarTech, or Growth tools a bonus) with a track record of strong retention and expansion.
Metrics-Obsessed: You know how to quantify customer value, build ROI narratives, and use data to drive strategic conversations with stakeholders.
Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs.
Deep Product Knowledge: You take the time to truly understand how Coframe works — how experiments are built, how results are measured, and how to speak credibly about A/B testing, conversion optimization, and AI-driven experimentation. You can run a compelling demo.
Skilled Negotiator: You're comfortable leading renewal and upsell conversations, handling objections, and closing commercial agreements without flinching.
The "Builder" Mentality: You aren't looking for a role with rigid processes already in place. You're excited to create systems from scratch and define what great customer success looks like at Coframe.
Bonus Points:
Deep Curiosity: You have a genuine passion for AI and are excited to help customers understand how autonomous agents will transform their growth strategies.
High Agency: You're entrepreneurial, resourceful, and have built something yourself — whether a side project, a startup, or a new function at a previous company.
Compensation:
$150,000 – $220,000 (OTE)
Equity: Meaningful early-stage equity
OTE: Base + variable comp tied to retention and expansion targets
Final offer amounts are determined by multiple factors including experience and expertise.
