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Remote Customer Success Representative Jobs in California

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds. KEY ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

CARET

Customer Success Manager

San Diego, CA · Remote

$70K - $80K/yr

Nationwide Remote - Remote, CA 92121Salary Range: $70,000.00 - $80,000.00 Salary/year CARET brings ... Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue ...

Internet Brands

Customer Success Director

El Segundo, CA · On-site +1

$100/hr

Customer Success Manager Position Overview The Customer Success Manager serves as a subject matter ... Represent the organization in public speaking engagements, webinars, and client-facing events as a ...

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How much do remote customer success representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer success representative in California is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are the most commonly searched types of Customer Success Representative jobs in California? The most popular types of Customer Success Representative jobs in California are:
What are popular job titles related to Remote Customer Success Representative jobs in California? For Remote Customer Success Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in California look for? The top searched job categories for Remote Customer Success Representative jobs in California are:
What cities in California are hiring for Remote Customer Success Representative jobs? Cities in California with the most Remote Customer Success Representative job openings:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in California as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,709 per year, or $23.9 per hour.

[Remote] Customer Success Manager

Convoso

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
The Job:
At Convoso, we believe great Customer Success Managers don't just support customers, they empower them to succeed, scale, and thrive. If you're passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
  • Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
  • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
  • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
  • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
  • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
  • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
  • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
  • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
  • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
  • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:
  • 5+ years of Customer Success experience in a SaaS environment
    (Contact center, telephony, or performance marketing experience strongly preferred)
  • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
  • Proven ability to manage a book of business and drive retention and expansion
  • Exceptional organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
  • Strong communication and presentation skills with customer-facing experience
  • A proactive, self-driven mindset with a focus on outcomes
  • Ability to build trust and collaborate effectively across teams
  • Skilled at navigating customer challenges with professionalism and resilience
  • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
  • Willingness to travel occasionally (approximately 1-2 times per quarter)

Work Perks Worth The Hype:
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!
  • HQ Office:
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Compensation:The base salary range is: $75,000 - $90,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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