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Customer Success Program Jobs in Irvine, CA (NOW HIRING)

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Workiva

Spring 2027 Intern - Customer Success

Pomona, CA · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related ...

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Customer Success Program information

See Irvine, CA salary details

$12

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How much do customer success program jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer success program in Irvine, CA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.12 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Irvine, CA?

The most popular types of Customer Success Program jobs in Irvine, CA are:

What job categories do people searching Customer Success Program jobs in Irvine, CA look for?

The top searched job categories for Customer Success Program jobs in Irvine, CA are:

What cities near Irvine, CA are hiring for Customer Success Program jobs?

Cities near Irvine, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you

Customer Success Partner (Mandarin Bilingual)

Zenlayer, Inc

Diamond Bar, CA • On-site

Full-time

Re-posted 26 days ago

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!
Duties & Responsibilities:
  • Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
  • Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
  • Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
  • Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
  • Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
  • Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Required Qualifications:
  • Experience in cloud computing, telecommunications, or related industries
  • Experience in managing customer success programs, customer retention, and upselling strategies.
    Ability to analyze customer data and usage trends to identify areas of improvement.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  • Bilingual in Mandarin Chinese is a must.

About Zenlayer:
Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

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