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Customer Success Program Jobs in Encinitas, CA (NOW HIRING)

ApplyMint

Customer Success Executive

San Diego, CA · On-site

$200 - $280/hr

The Customer Success Executive is accountable for the strategic leadership and execution of post ... program director, or similar positions focused on technology-enabled business transformation ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

The Customer Success Manager will be responsible for ensuring customers achieve their desired ... providing program management support and helping drive renewals. What you'll do: * Build and ...

Intuit

Customer Success Manager (Services)

San Diego, CA · On-site +1

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

ServiceNow

Customer Success Manager

San Diego, CA · On-site

$89K - $133K/yr

You partner with our initial customers to drive product value * You develop trusted advisor ... programs. Compensation is based on the geographic location in which the role is located and is ...

AbacusNext

Enterprise Customer Success Manager

San Diego, CA · On-site +1

$90K - $100K/yr

... programs. Success Measures • Gross and Net Revenue Retention • Renewal Rate Performance • Expansion Revenue Growth • Customer Health Scores • Executive Stakeholder Engagement • Product ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Encinitas, CA

Customer Success Program information

See Encinitas, CA salary details

$12

$26

$50

How much do customer success program jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer success program in Encinitas, CA is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.12 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are popular job titles related to Customer Success Program jobs in Encinitas, CA?

For Customer Success Program jobs in Encinitas, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Encinitas, CA look for?

The top searched job categories for Customer Success Program jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Customer Success Program jobs?

Cities near Encinitas, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Encinitas, CA as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,101 per year, or $26 per hour.

Program Manager - Customer Success Org

Pyramid Consulting, Inc.

San Diego, CA • On-site

$85 - $90/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Immediate need for a talented Program Manager - Customer Success Org. This is a 04+ Months Contract opportunity with long-term potential and is located in San Diego, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-26732
Pay Range: $85 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

  • Program Design & Launch: Support the design and launch of cross-functional programs by defining scope, milestones, team ownership, and success metrics aligned with Customer Success and broader organizational goals.
  • Coordinate & Execute: Drive day-to-day program execution by organizing workstreams, maintaining operational rhythms, and keeping teams aligned, informed, and unblocked.
  • Operational Excellence: Track project progress, manage dependencies and risks, and leverage data to keep programs on schedule while delivering measurable customer results.
  • Stakeholder Partnership: Collaborate with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and drive initiatives forward.
  • Clear Communication: Deliver concise, relevant updates to stakeholders that clearly outline program status, identified risks, required decisions, and next steps.
  • Decision Support: Evaluate trade-offs, prepare data-driven recommendations, and escalate key issues with context when necessary.
  • Adapt & Improve: Anticipate potential challenges, adapt execution plans as needed, and continuously refine processes to enhance operational efficiency and program impact.

Key Requirements and Technology Experience:

  • Experience: 7+ years of experience supporting or leading cross-functional programs within a SaaS or technology environment.
  • Program Management: Strong foundational skill set in program management, including end-to-end planning, execution tracking, risk mitigation, and stakeholder coordination.
  • Ambiguity & Structure: Proven track record of operating within ambiguous problem spaces and successfully introducing structure, clarity, and momentum.
  • Data-Driven Approach: Ability to leverage metrics and data to inform decision-making, track performance, and communicate progress or risks.
  • Leadership & Influence: Skilled at managing up and across teams, building cross-functional trust, and influencing outcomes without direct authority.
  • Strategic & Tactical Balance: Ability to operate at a strategic level (aligning with organizational goals) while driving tactical, day-to-day execution.
  • Communication: Exceptional written and verbal communication skills, with extensive experience presenting program updates and recommendations to senior leaders.
  • Customer-Centric Focus: Strong passion for driving customer success and delivering measurable impact.

Our client is a leading financial technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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