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Remote Customer Success Representative Jobs in Encinitas, CA

PracticeTek

Manager, Customer Success

San Diego, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

AbacusNext

Enterprise Customer Success Manager

San Diego, CA · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Success in this role requires strong executive presence, consultative account management skills, and the ability to navigate complex customer environments with multiple stakeholders and competing ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Encinitas, CA

Remote Customer Success Representative information

See Encinitas, CA salary details

$12

$26

$50

How much do remote customer success representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer success representative in Encinitas, CA is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Encinitas, CA?

For Remote Customer Success Representative jobs in Encinitas, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Encinitas, CA look for?

The top searched job categories for Remote Customer Success Representative jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Remote Customer Success Representative jobs?

Cities near Encinitas, CA with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Encinitas, CA as of June 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,101 per year, or $26 per hour.

Customer Success Manager

AbacusNext

San Diego, CA • On-site, Remote

$70K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
  • We succeed together.
  • We embrace progress.
  • We care big.
  • We create space.
Overview
We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers while driving measurable business outcomes and increasing account value.
Key Responsibilities
Account Growth & Hunting
  • Proactively identify, develop, and close upsell, cross-sell, and expansion opportunities within existing accounts
  • Build and execute account growth plans aligned to customer goals and company revenue targets
  • Continuously "hunt" for new use cases, departments, and stakeholders to expand product adoption
  • Partner with Sales to convert expansion pipeline into closed revenue
  • Own and manage a book of business with a growth quota or expansion target
Customer Success & Relationship Management
  • Serve as the trusted advisor to customers, ensuring alignment between their goals and product capabilities
  • Build strong relationships with key stakeholders and decision-makers
  • Drive product adoption, engagement, and long-term value realization
  • Conduct regular business reviews focused on both performance and growth opportunities
Retention & Risk Management
  • Monitor customer health and proactively mitigate churn risk
  • Develop and execute retention strategies for at-risk accounts
  • Ensure renewal readiness while positioning expansion opportunities
Cross-Functional Collaboration
  • Partner with Sales, Marketing, Product, and Support teams to drive customer outcomes and growth
  • Provide customer feedback to influence product roadmap and go-to-market strategies
Qualifications
  • 3-7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment
  • Proven track record of carrying and exceeding expansion or revenue targets
  • Strong hunting mindset with the ability to uncover and close growth opportunities
  • Experience managing complex accounts and multi-threaded relationships
  • Excellent communication, negotiation, and presentation skills
  • Data-driven approach with the ability to identify trends and opportunities within accounts

Benefits:
  • Flexible PTO
  • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) match

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you're passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $70,000-$80,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
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