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Remote Customer Success Jobs in Encinitas, CA (NOW HIRING)

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · Remote

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

Proactive Marketing

Be Seen First

Client Success Manager

San Diego, CA · Remote

$48K - $72K/yr

... in Customer Success, Account Management, or High-Ticket Sales * Strong written and verbal communication skills in English * Experience with remote tools: Asana, Monday.com, Slack, Zoom (or similar)

Posted today

ESM INSITE

Growth Marketing Manager

Carlsbad, CA · Remote

Partner with Service and Customer Success to improve onboarding, activation, and conversion rates ... Currently a remote position with occasional in-person strategy meetings in Carlsbad. Compensation

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Encinitas, CA

Remote Customer Success information

See Encinitas, CA salary details

$34.9K

$89.2K

$150.4K

How much do remote customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer success in Encinitas, CA is $89,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $106,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Encinitas, CA?

The most popular types of Customer Success jobs in Encinitas, CA are:

What are popular job titles related to Remote Customer Success jobs in Encinitas, CA?

For Remote Customer Success jobs in Encinitas, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Encinitas, CA look for?

The top searched job categories for Remote Customer Success jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Remote Customer Success jobs?

Cities near Encinitas, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Encinitas, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $89,218 per year, or $42.9 per hour.

Customer Success Manager

AbacusNext

San Diego, CA • On-site, Remote

$70K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
  • We succeed together.
  • We embrace progress.
  • We care big.
  • We create space.
Overview
We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers while driving measurable business outcomes and increasing account value.
Key Responsibilities
Account Growth & Hunting
  • Proactively identify, develop, and close upsell, cross-sell, and expansion opportunities within existing accounts
  • Build and execute account growth plans aligned to customer goals and company revenue targets
  • Continuously "hunt" for new use cases, departments, and stakeholders to expand product adoption
  • Partner with Sales to convert expansion pipeline into closed revenue
  • Own and manage a book of business with a growth quota or expansion target
Customer Success & Relationship Management
  • Serve as the trusted advisor to customers, ensuring alignment between their goals and product capabilities
  • Build strong relationships with key stakeholders and decision-makers
  • Drive product adoption, engagement, and long-term value realization
  • Conduct regular business reviews focused on both performance and growth opportunities
Retention & Risk Management
  • Monitor customer health and proactively mitigate churn risk
  • Develop and execute retention strategies for at-risk accounts
  • Ensure renewal readiness while positioning expansion opportunities
Cross-Functional Collaboration
  • Partner with Sales, Marketing, Product, and Support teams to drive customer outcomes and growth
  • Provide customer feedback to influence product roadmap and go-to-market strategies
Qualifications
  • 3-7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment
  • Proven track record of carrying and exceeding expansion or revenue targets
  • Strong hunting mindset with the ability to uncover and close growth opportunities
  • Experience managing complex accounts and multi-threaded relationships
  • Excellent communication, negotiation, and presentation skills
  • Data-driven approach with the ability to identify trends and opportunities within accounts

Benefits:
  • Flexible PTO
  • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) match

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you're passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $70,000-$80,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
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